It’s sad that with car finance having such bad press that it takes so long to get information from Northridge. I have been waiting 12 weeks for them to explain why I have a loan and a HP agreement and... Toon meer
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Lees wat reviewers zeggen
I have VT my vehicle on 1/10/2026 and have yet to receive correspondence as to when the vehicle will be collected. I have raised a complaint and was told that an admin error meant my car was never in... Toon meer
I contacted Northridge Finance today regarding my partners car finance. As a nominee on the account I had control over the account as the customer is unavailable and I must say dealing with Joshua was... Toon meer
I spoke with Josh today in theBelfast office, I found him very professional, informative and not any rush to get off the phone, until he was satisfied that he had dealt with my call, and I was satisf... Toon meer
3,2
Gemiddeld
187 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent service and response time
Recently spoke with Gary over the phone about settling my balance. He was extremely helpful, gave me all the information I needed and was a pleasure to deal with.
24 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Thank you for your review Peter.
Antwoord van Northridge Finance
That’s very to hear Christopher. Thank you for your review.
Antwoord van Northridge Finance
Thank you Abi!
Great customer service from Gary!
Great customer service from Gary!
19 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Thank you for the review Tony!
NORTHRIDGE FINANCE INCOMPETENCE !
To be honest with you, Northridge Finance deserve NO stars in my opinion, because they are shambolic in their handling of a new finance agreement.
Northridge Finance displayed total incompetence in setting up a new finance agreement for my PCP.
I already had an existing policy and at the same time as I traded in my previous car, as I was striving for a cheaper monthly premium to pay, for a cheaper PCP agreement, I also moved home. My landlord was selling up so i had to move.
This morning I received a call from Northridge to discuss the so-called arrears, which is when I demanded to speak with the CEO'S Office.
My new PCP agreement was set up by the car garage where I purchased my new car and they liaised with me present with Northridge Finance . Equally informing Northridge of my change of address. Being a vulnerable O.A.P on State Pension, I budgeted for a lower priced vehicle and saved £111 monthly on my new arranged agreement.
All payments for my previous vehicle at my old address were up-to-date. Northridge were informed of my new vehicle and new address and on the 9th September 2024 my new premium started, one month after the setting-up of my new agreement. This was all set up by the Car Sales company. But on the 11th September I was sent a letter demanding 2 months payments for my previous vehicle, sent to my old address (I have 6 month redirection set up with the Post Office) but Northridge had already been informed of my change of address !!!
It is totally unacceptable that I am apparently living at two different places with two different vehicle.....WISEN UP FOR GOODNESS SAKE !!!!
THIS IS NOT ROCKET SCIENCE TO EVALUATE !!!!
Like so many companies, there is obviously a drastic lack of rapport between departments within the working cogs of Northridge Finance.......TOTALLY SHAMBOLIC AND INCOMPETENT !!!
I will post another negative review in 48 hours and will continue to do so until I receive fair and just recompense for my totally unnecessary harrowing ordeal !!
19 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Hello Ian. I am very sorry to hear about your poor experience. We strive to deliver good customer experiences every time but clearly we haven't managed that on this occasion. If you send me an email to customerhelp@northridgeuk.com with your agreement number or registration and the best number to call you on, I will arrange for one of the team to get in touch today and sort the situation out for you. Spencer (MD, Northridge Finance)
Update Sept 2024: I am pleased we were able to clarify what actually happened Mr Shepherd and sort things out on your behalf with your dealership. I know from our conversations that you are happy with the outcome, but you have my details if I can be of any further assistance. Spencer
Gary was very freindly and helpful…
Gary was very freindly and helpful nothing a problem to him
Thank you
19 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Glad to hear we were able to help Carol. Thank you for your review!
Great support
Called and spoke to Gary who sorted out my enquiry within a few minutes, very helpful and polite. Thank you!
19 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Hi Beth - I am pleased we were able to help, Gary is definitely one of our stars! Thank you for the review.
Nice friendly manner and easy to speak…
Nice friendly manner and easy to speak to
19 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Thank you for the review!
Very good experience on customer…
Very good experience on customer service they are really helpful.
19 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
I am pleased we met your expectation Kashif. Thank you for the review!
Not long to wait and super helpful
Not long to wait and super helpful
18 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
I am pleased we were able to meet
Your expectations and thank you for your review.
Call handler review (Gary)
Spoke to Gary this morning, very friendly and helpful, was able to answer all my questions. Excellent- thanks Gary!
18 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Hello Lorraine - I am pleased Gary was able to help and thank you for the review!
Great Customer Service
Called for settlement figures got straight through and was dealt with by Gary professionally and very friendly
13 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Thank you for the review. I am happy that we were able to meet your expectations.
Simple set of solutions obtained by…
Simple set of solutions obtained by phone in five minutes. Very helpful member of staff called Amber.
11 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
I am pleased to hear you had a good experience and thank you for your review!
Great customer service <3
So quick and easy, everything customer service should be! Gary was very cheery and really helped me with what I needed, such a lovely guy!
11 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Thank you for your review. Its good to hear we did a good job for you and I will make sure Gary's line manager gets your feedback.
He was very helpful and very polite
11 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Thank you for the review!
Great Customer Service
Very easy to get through to customer service and I was not put in a queue on the phone. I spoke to an agent named Gary who resolved my query within minutes. Great help!
11 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Great to hear!! Thank you for the review.
FANTASTIC CUSTOMER SERVICE
I had a problem with a used car from Cars2 Wakefield. They refused to deal with it and told me to ring Northridge Finance. I did, and immediately they raised a complaint. It has taken about 6 weeks in total, including a vehicle inspection and test drives etc, but the complaint was upheld. Cars2 are still refusing to acknowledge the faults - but Northridge have been amazing - every step of the way. I must admit I have learned a lot about consumer rights during this process, and cant thank Northridge (especially Alan) enough. I would definitely recommend Northridge Finance…..Cars2 is a different story!!
9 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Hello Adele. I’m pleased to hear that we were able to help in what can be a difficult situation and thank you for taking the time to leave a review. I will pass on your feedback to Alan and his manager too. Don’t forget we are there for when you find your next car!! Spencer
All questions were answered & explained…
All questions were answered & explained thoroughly
6 september 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Hi Tariq. I am glad we were able to help, and thank you for the 5 stars! Spencer
I ask for a refund as I paid twice and…
I ask for a refund as I paid twice and they have not done it
19 augustus 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Hi, I'm sorry to hear that we haven't met your expectations but I'd like to see if I can help. If you send some more details to customerhelp@northridgeuk.com I'll make sure we follow up promptly. Please address your email to Spencer
just complete utter ignorance from all…
just complete utter ignorance from all staff avoid at all cost when things go wrong this company doesnt want to know
22 juli 2024
Review zonder uitnodiging
Antwoord van Northridge Finance
Hi Gary, sorry for the late reply, we've just picked up this Trustpilot account. I'm disappointed to hear that you have had a poor experience from our company and I'd be keen to understand more. If you get back in touch via customerhelp@northridgeuk.com with some details, I'll get back to you directly. Please address your email to Spencer
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