Northstarsussex Reviews 

Unfortunately, I had a very poor experience purchasing a used Mitsubishi L200 (SL70 RJZ) from North Star Sussex.

After covering only around 3,000 miles, the vehicle developed serious faults and ultimately became unusable. North Star disputed responsibility and, although I was told an independent engineer would be arranged, an inspection was not ultimately arranged through the dealer. After considerable delay, my finance company took over the process and commissioned its own independent inspection.

That independent engineer concluded that the faults had been developing at the point of sale, were not my responsibility, and that the vehicle had not demonstrated reasonable durability during my ownership. The report identified possible engine replacement, subject to further investigation.

From the faults emerging to the vehicle finally being returned took around seven months. My finance company ultimately upheld my complaint, the vehicle was collected and the financial matters were eventually resolved.

I appreciate that used vehicles can develop problems, and that alone isn’t why I’m leaving this review. My disappointment is with what happened afterwards and how much time and effort it took to reach a resolution.

After the experience I subsequently had, however, I would not buy another vehicle from North Star Sussex.

I recently bought a new car from North Star Cars and had an excellent experience. Eli was absolutely amazing—he answered all my questions thoroughly and addressed any concerns I had with patience and professionalism. I would highly recommend Eli to anyone looking for a smooth and stress-free car buying experience

Went and viewed the car, test drove (over an hour away for me) and started to make a deal. Offered way below value of my car, promised they would hold the car while my car was being sold for the value it’s worth.
Reserved the car online, to then wait for the promised call to take the deposit. Then to find out the car has been sold and cancelled my reservation.
They knew my situation of being heavily pregnant and sorting out my car ready to become a bigger family, but no communication to take the deposit on the day as promised. To say I was really upset was an understatement, wouldn’t touch this company with a barge pole after this experience.
Reply to the below: having a valuation for we buy any car for £1000 more is a lot of money to most people and you knew the car was not showing on the system correctly as a manual but it’s actually an auto which automatically ups the value. If you were listen to the last phone call from Monday you would have heard the conversation on agreeing a call for Tuesday to take the deposit which I was ready for and had the money moved over to complete.

Northstar sold me a faulty car. Engine light come on after 2 weeks of ownership. I've taken it back twice and they refuse to fix my car let alone acknowledge it's faulty, copy of fault codes from the diagnostics (twice I paid for independent diagnostics) My turbo has an intermittent fault, code shown to them, goes off so no a fault no fix. Also fault from ownership with the aircon, stop/start & DAB radio all codes given to them and they refuse to fix them. Now in the hands of West Sussex Trading standards, while I will have to pay for the fixes myself. I only wanted a fault free car, not much to ask. Paid £8250 for the privilege. Do yourself a favour and purchase elsewhere. 0% after sales care. Shocking that they can get away with it.

Had came to a deal about a car but they said I would have to pay a deposit no problem but the salesman came back and and said that he had been told not to sell it to me, I had already paid for transportation