Novita Diamonds  Reviews 

Choosing the right ring is always hard. April was very patient with us and helped us come to the conclusion on what ring we want. Would recommend to everyone who needs help choosing a ring.

A truly amazing experience shopping here. They replied so fast to every email and were completely on top of everything. They sent us so many updates and were incredibly quick with their communication. Literally one of, if not the best customer experience I have had. Could not recommend them highly enough and honestly have been recommending them outside of this review.

Definitely recommend this place! The service and knowledge of all the staff were amazing. Maria helped me explore a number of diamond and ring options. The quality of the diamonds and rings are exceptional.

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NOVITA is incredible! Ludwing made buying my partner’s engagement ring such a special experience. His kindness and expertise helped me learn and understand every detail, ensuring the ring turned out exactly as we dreamed. The result is stunning, and my partner absolutely loved it. I highly recommend NOVITA for their ethical, beautiful lab diamonds and exceptional service. Thank you, Lud! 💎✨

Fabulous service, ring arrived a little over 3 weeks from ordering. It’s stunning, the sparkle is amazing and I’m overjoyed with it. It was a bought as a dress ring for my right hand by my very lovely hubby. When Novita email to say it’s ready to ship, you do need to confirm you’re ready to receive it, it’s a great way of ensuring the delivery address is right and that you’re able to sign for it on delivery. The light up box is a lovely little touch. I did a lot of online research looking at various rings but I kept being drawn back to Novita as the ring itself is 18ct yellow gold with the diamonds set in platinum rather than white gold. All in all, a fantastic service and I would thoroughly recommend Novita Diamonds.

Excellent customer service and quality product.

Love my lab diamond stud earrings from Novita. Still sparkling as new and honestly can’t tell the difference from my previous diamond studs. They also have a spring clasp ‘butterfly’ for extra security against them falling out.
Delivered in perfect condition - nicely packed and prompt delivery. Ordered online within the UK

Aly was amazing, she helped me choose my diamond earrings (both pairs) and my diamond necklace. I will be going back for my wedding band. My diamonds and flawless, and her service was fantastic. Novita are also reasonably priced compared to places like the diamond shop who can charge 3 - 5x as much for the same diamond.
I would buy more, if my credit card allowed it.

April from the Brisbane showroom was really helpful and friendly and helped my partner and I get a good understanding of what we were looking for and also gave plenty of info around the all of the diamonds/rings. Would definitely recommend a visit

Went to purchase my fiancé’s engagement ring 2 years ago and had exceptional service from the initial consultation all the way up to the collection of the ring and also free unlimited cleaning.

Returned 2 years later in 2025 in preparation for the wedding and Sanya was once again able to assist and make sure we picked the perfect rings for the big day.

Thank you to Novita & Sanya for taking care of me. Would always recommend to friends and family.

Fantastic customer service from Sanya!
We got our engagement rings done here and have come back for our wedding rings. Would definitely recommend to everyone.

All the staff were amazing, I chose to change the width of my bands and did this all via email/photos and they were so helpful with the process.

Accomodate multiple visits without partner to get the perfect ring, professional, responsive and asked the right questions to help uncover what the best approach should be.

I recently purchased a necklace and bracelet from Novita Diamonds, and I am beyond impressed with both the quality of the products and the outstanding customer service. From the moment I made my purchase, the team was incredibly attentive, ensuring every detail was taken care of. They really went above and beyond to make sure my experience was smooth and enjoyable.

The jewellery itself is absolutely gorgeous—high-quality craftsmanship and beautiful design. I can tell that a lot of care and attention went into making these pieces. They are elegant, timeless, and exactly what I was hoping for.

I’m so pleased with my purchase and will definitely be coming back for future pieces. Highly recommend Novita Diamonds to anyone looking for both exquisite jewellery and great service!

The ability to customise my exact ring from the diamond shape to band metal and everything in between from the comfort of my home is unmatched. No upselling or pressure from a retail outlet just and super simple and easy process to build my ring.

Once the ring arrived I was beyond happy with the quality and service from the Novita Diamonds Adelaide team. I would definitely recommend this to anyone who is after a custom engagement ring.

My experience with Novita was the best, Doria was great, she showed me different options and helped me choose the perfect ring, my fiancé and I are so happy. Thanks to Doria and all the team at Novita. ❤️

Novita made the entire process of purchasing the perfect diamond for my engagement effortless and really enjoyable. They were so helpful from the start, encouraging me to come into their office to see the diamond before making a decision and even compare it to different sizes, shapes and clarity. Their expertise and guidance made everything so much easier - I learnt so much from them about the whole process! The diamond itself is 2ct and absolutely stunning - my fiancé loves it! I couldn’t be happier with the whole experience and I highly recommend Novita Diamonds for anyone looking for a flawless and stress-free purchase.

Amazing customer service quick responses and very lovely to deal with.

We have been happy customers of Novita since 2022. My husband really enjoyed the process of designing my dream engagement ring with Novita. We have since purchased my wedding ring & eternity ring from them, I absolutely love my complete set & have received plenty of compliments. Having the option to engrave my pieces was a special touch that made my pieces feel even more unique to me.

The team have always been so helpful and I really enjoyed my time in the store during appointments. Each time I went in for an appointment, I was always given incredible customer service & not once did I feel rushed or pressured. I had all my questions answered either in person or over email when making a purchase. I always left the store with an exceptionally clean ring & I now own their ring cleaning pen (which I highly recommend).

I highly recommend Novita Diamonds & I can’t wait to build on my collection of their amazing pieces throughout the years.

Thank you to Novita & the amazing staff!

I’ve been a Novita customer since 2022, with them designing and creating my engagement ring and in 2024, my partner and I choosing Novita wedding bands. No matter who I interact with at Novita, they are always so helpful and lovely. Not only is their custom service outstanding, I love my rings!