nuaquasystems.com Reviews 153

Kim went above and beyond helping me all questions and problems that I had . Very courteous and polite ..I love your product

I was thoroughly satisfied with the sales rep, Elijah, who assisted me with my recent purchase of a NU Aqua water softener and filtration system.
His customer service was excellent, and he made the entire process smooth and straightforward.

It's so pleasant to find a quick and efficient response to the technical support requests.

I had inadvertently had my order sent to an address that was no longer valid for me. Fortunately, I caught the mistake within 30 minutes of placing the order. I contacted NuAqua and by the next morning, Jennifer had contacted me and requested I confirm some information with the order and within the hour contacted me back that she was able to contact the warehouse and get it redirected. I look forward to receiving the order at the correct address,

Kim helped tremendously , understood my concern and worked to get my full satisfaction. Thank you Again

Jennifer was amazing. She helped me with all my issues promptly and is very friendly. I appreciate her so much.

Excellent system and even better customer services!!!

NuAqua is great. Awesome customer service and support.

ASH was very helpful and even followed up with the warehouse on our order

Happy costumer, Clint was very helpful.

I was charged in March and April for two sets of whole home water filters, one for my house, one for my condo... It is now June 1st and I have STILL not received the filters. Most companies do NOT charge you anything until the filters are shipped... instead this company charges you and good luck getting your filters. I've been on the phone for 30 minutes now trying to get refunded. Go somewhere else. This company doesn't care about you once you've purchased their systems.

Kayla was very professional and also friendly,. She understood my issues quickly and explain my options well.
She was great!

Great customer service. David was extremely helpful and responsive. Rare to find in today’s business world.

Customer service was prompt and thorough. Kim provided all the information needed to assess my troubleshooting.

At first I was feeling very distressed that my new Aqua filter countertop wasn’t properly working I reached out to customer service via email they didn’t take long to reply only maximum 1 day. I then decided to reach out to customer support through the phone and A lady advised me to give them an extra day so they could figure out what could be going wrong with my appliance. I honestly thought no one was going to help me out but then Kayla reached out to me with a solution to replace my filter so in the end I am beyond thankful. I am currently waiting for it to arrive

Originally I had some doubts about Nu Aqua after reading some reddit posts on how the customer service does not respond, but by then I has already ordered the filter system. I tried to return it but they offered a discount for us to just keep it, so we just went ahead and gave it a try anyway. Been about 2 years now and we love the tankless system, and turns out, the customer service is actually really good. I don't know what the reddit thread was talking about, but I have been getting excellent customer service in a timely manner and their product is easy, high quality, and delivers. We've personally tested the water each time with the testing kit and it is doing it's thing and more. 10/10 product.

David was attentive and professional.

Great company, great product. Very easy to install the under sink filter and the shower head filter. Jennifer helped me with a few questions I had, and provided great customer support!

Jennifer was very helpful and sent a free adapter when I needed one for my older filter system.

Needed to change shipping address and Jennifer made it happen.Prompt and courteous. Thank you Jennifer!