I wish the product had been sent via courier, as apposed to Canada Post, which was on strike at the time. It just took a lot longer to arrive than expected. I have been taking this product for a... Toon meer
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Lees wat reviewers zeggen
I havent seen any other company have such pristine levels of customer service like nurojit does. They have literally responded on emails under 24 hours. They not just replied but also presented soluti... Toon meer
I've ordered Nurojit's Shilajit now for the 3rd time. The price and quality is top notch. Retired 13 years army fitness enthusiast who loves a natural take to dieting and supplements, I'd recommend... Toon meer
Unbelievable how badly managed it is. Never received my product, with spending extra on expedited processing and insured shipping. Spent an obscene amount of money to simply get spammed by email... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Nurojit - Elevate Your Health with Shilajit Welcome to Nurojit! We're your Shilajit experts, and we're here to supercharge your health naturally. Join our community of satisfied customers who have unlocked the secret to vitality with our premium Shilajit supplement. Discover the Nurojit difference today!
Contactgegevens
Australië
- Info@nurojit.com
- nurojit.com
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No care for customer
Took over 3 months to get my products and they are apparently "on the way" right now.
I believe Nurojit shilajit is the best…
I believe Nurojit shilajit is the best shilajit on the market.
I have purchased Nurojit a number of…
I have purchased Nurojit a number of times. It's a great product. Used it probably a couple years now. Very happy customer. Veronica
Totally recommend
Totally recommend. Sex drive greatly improved. Energy improvement. Using 2 years now. Amazing stuff.
I definitely notice the difference when…
I definitely notice the difference when I take this product. I would recommend trying it.
Customer Support and service is great and i do recommend them to anyone the product helps me all day long its amazing .
The product is great and i will recommend it to anyone. The customer service is awsome.
How quickly the order shipped and the…
How quickly the order shipped and the overall wellness I’m feeling!!
Love the product
Love the product. Try and avoid using Canada Post when shipping to Canada. They are a useless Government run organization.
Some improvement in my joint pain and…
Some improvement in my joint pain and energy level is much better.
Takes over 2 months to come and if it…
Takes over 2 months to come and if it doesn’t come they just say it’s lost in transit then ignore your emails. Worst customer service ever just automated responses. I could probably order a pizza from across the world and it would come faster. You’re better off going with a brand like cymbiotika or purblack. Don’t waste your time with this I highly do not recommend.
My go to stuff right next to my coffee!
The overall experience I've had has been good! Gives me a pep in my step and I also notice that it leaves a nice smooth reflection on my face! Without it my face tends to dry up! Some good stuff!
Beware ordering from Thailand
Reviewing the service rather than the product because five weeks after the original delivery estimate I have still not received the product.
The delay was completely at Nurojit's end with the product taking four weeks to reach a US customs facility for export.
When I contacted Nurojit about the delay I was given the same link to track the product that I already had and offered nothing for the inconvenience.
Now the product has arrived in Thailand I have been informed by Thai post I am liable for an import fee that close to doubles the price of the product overall.
I wonder if Nurojit are aware their product carries a sizeable import fee in Thailand? If not, it seems amateurish on their part. If they do and failed to pass the information on in advance of my order, it seems negligent.
Sadly, I will never know if this product does what it says it does because I won't be paying the import fee and the product will return to where it came from.
The whole process has been incredibly frustrating.
Update. They offered me a refund in exchange for removing the review:
"We are happy to process a full refund for your order. However, we kindly ask that you consider removing the negative review on Trustpilot before we proceed with the refund, as this helps us improve our services and ensures a positive experience for all our customers."
Not sure how removing this review will help them "improve our services and ensures a positive experience for all our customers"?
Seems to me they are trying to buy better ratings with refunds.
Not the sort of company one trusts, I would suggest.
It’s only been a month & haven’t…
It’s only been a month & haven’t noticed or felt any changes. I’ll give it another month before commenting further
Issues were resolved, but the initial experience was poor
Nothing went right at first:
I placed an online order, and a month later an unexpected second payment appeared. It turned out to be a subscription I never knowingly signed up for. On top of that, the delivery never happened – so I had paid twice for a product I never received.
Update:
After contacting Nurojit, they solved the problems. They refunded the duplicate (unauthorised) order, and they also arranged for the shipment to be delivered quickly.
I’m raising my rating from 1 to 3 stars because they did the right thing in the end. The initial experience was still frustrating, but their customer service fixed it properly.
Product is very good quality
Product is very good quality. Packaging very good. Delivery very good. Repeat buyer and experienced having bought shilijit for 15 years.
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