Nutriplex Reviews 26

Took a chance and ordered and I’m happy I’m on my second tube of tretnoin has no problems super fast delivery

My new go to skin care company. Fabulous product and priced and THE BEST CUSTOMER SERVICE X

Hi
I have order products from Nutriplex.co.uk
Parcel came right on time
Thank you

As described, very fast shipping. Under 24 hours.

Great company. I ordered the wrong product by accident, emailed them and they replied straight away and amended my order. Received in quick time. Highly recommended

Item received as described and almost on time. The only concern is they don't reply or respond to emails which can get customer very worried and scared. After placing my order due to their silent I wrote a bad review for lack of communication and information about my order, if they were in communication with me I would have had patience to wait until it arrived know it will. However, I received the item safely so many thanks.

I have bought products with them and it came right on time, the only issue were the email I did not receive. I would highly recommend this company!

Very quick and efficient service, will definitely use again.

Product ordered but delivered damaged, new product was sent immediately. Very good service, they care about customer service.

Very poor service . I am extremely disappointed with the poor instructions and information by customer service and on website.
If there are any returns needed the customer has to pay for the return charges . Which I did and than there was incomplete information provided on process of return . The courier couldn’t find safe place or persons to deliver the return and failed to deliver .

There response time is very poor . There is no appropriate and convenient and fast way to contact the customer services .
Awful company and website

I’ve ordered from Nutriplex a couple of times now and they send out VERY quickly. This time Royal Mail screwed up and my parcel has been stuck at a mail centre for over a week when it should have been 24 delivery (NOT Nutriplex’s fault). I contacted Nutriplex and they responded the same day saying they will put a formal claim in with RM to send to me ASAP and have sent me a replacement in the meantime. EXCELLENT and polite customer service. This is how you keep us coming back…thank you!

Ordered £77 worth of cream as it’s a cream I use long term from this company. Delivery was fast so I was initially happy however opened the packet to 3 tubes of the wrong cream. Invoice included in the packet stated the cream I had ordered vs what I had received. You get no confirmation emails when placing orders, Unable to log on to your account on this website and the “password reset” option doesn’t do anything. No other contact details for this company other than an email address whom I contacted this morning to ask to address this error but have had no response, despite offering to return the wrongly sent items in exchange for the creams I ordered.

I now have spent £77 on 3 tubes of cream I cannot use.
Unsure if this company is legit due to all of the above…..

08/09/2025
Update for a negative review left previously.
Order issue been finally sorted. Parcel received with all items in a good condition and with the long use by dates. Customer service contacted me few times to update on the process.

Never received my order, no tracking provided.
No one replying to the emails.
Just waste of time and money.

UPDATE
nutriplex replied with not true information. Saying they replied to my email within an hour. I have a proof that they replied this morning, a day later. And I believe only after I left 1 star on trust pilot.
Tracking was provided but parcel is not delivered since 15th of August and there is no information whats happening with the order.


2nd Update

26 Aug 2025, 09:07 date of my email
27 Aug 2025, 10:03 date of your reply
So stop lying!

26.08.2025 11:17, NUTRIPLEX :
> ---------- Пересылаемое сообщение ----------
> От: Svetlana S
> Дата: 26 авг. 2025 г., 10:07 +0200
> Кому: info@nutriplex
> Тема: #28440 order

And this is my proof, at least check your email at the bottom!!!! Email was forwarder 26th at 11.17, then on the trustpilot you saw bad review and decide to act on 27th of August.

And if you call me a liar then show me the proof of delivery.
Where Is my order then?

3rd Update

I can see you change your tone a bit after a showed a proof , I would like to see some proof that my order, which i placed on the 12th of August, has been delivered to me. But today is 27th of August and still nothing.

I was very dubious to make an order at first however, took the risk and glad I did, I have made two orders now with Nutriplex. I have not received a confirmation of my order for either order or any tracking but both have been delivered within a few days of placing the order. The products are genuine and will continue to order in the future.

Genuine company who ive purchased from before, They sell legit products, very happy with the service nutriplex offers! Received tracking number the next day after placing my order.5* Thank you

I found Nutriplex by chance and was excited to see it had all the types of skincare that I currently use. I was a little sceptical, especially as there were a few negative reviews.
I placed my order on Friday 13 June and received it today, 16th. Very pleased with the products I ordered and the quick delivery, I will definitely buy again.

10 out of 10 service and I really mean that from start to finish even after I had placed the order the response time back with my Royal Mail tracking number is something else rapid easy to order outstanding customer service and I’m so happy with my Tret cream 100 % real 1000% quality will be ordering from them again Kermit up guys and really appreciate it

Thank you again

Good. I like it.... thank you nutriplex

Happy that I got my parcel and it is legit company. There was small misunderstanding with information about delivery courier, but everything went good in overall. Happy with purchase and thank you so much.

Great price, fast dispatch and great item.
My emails was also answered promptly too. Thank you will be ordering more when I run out 👍🏻