National Express West Midlands Reviews 1.256

Absolute shocking customer service from the driver after being nearly a hour late
Number 41 bus route is a joke

Wolverhampton buss Station worst for missing busses timing. Waiting for buss x8 for 15 minutes, at 1828, never arrived. Next buss x8 18 minutes away. People standing, waiting no body cares here.

Services in Smethwick poor. No link to Bearwood and vica versa which people need access to in the town for basic facilities. No links in residential bits to Oldbury again the nearest centre. No link to Hawthorns for shops up there or Metro. Poor train and Metro links across Smethwick and Warley. Poor links to Smethwick High St. Poor links to Blackheath and Langley. You have to go via West Bromwich for every other buses 20mins in wrong direction adding huge time to journeys, except the fact not every bus goes there you need like 9 126 12 and as no links to Bearwood or Oldbury no links to them. You have to keep walking 15-20mins to bus you need. Pointless route changes and everytime there is a change services get less and worse. You pay £5.20 to walk everywhere. So you basically need a car or taxi anyway if you dont want to spend 1 hour going local on numerous buses. It would be useful if they consulted us on changes and asked us in residential bits what they want. They keep telling you to change bus to go 2 miles up the road (when there are plenty of local services that could easily be changed so its one bus 🤷‍♂️) but never integrate or time services so you have to wait 15-20mins in between. Plus the fact many residential roads have infrequent buses that finish early so you have to walk ages and cannot go out after certain time. Very poor network and integration! No wonder bus usage has gone down 🤦‍♂️

Absolute joke of a service. I left my house at 10 and only made it back now at 16:00 because of the disgraceful, poor bus service. The delays are absolutely ridiculous. I had to wait for the 48 bus for nearly an hour and it still didn’t arrive. I ended up having to take another route which took over an hour then on my way home the bus was delayed yet again! No apologies, or anything but the bus drivers just standing around laughing like they’re having the time of their lives. Ridiculous! A day out which was only meant to be 3 hours ended up being 6!

Due to your incompetence I have lost £20 in wages does to being late cause the bus decided to be late over half an hour.
Is there any link you can provide so I can claim my lost money back due to the fact I have been late cause you are incapable of doing your job.

We live on Thornhill Road, Streetly and our nearest bus stop into Sutton Coldfield is 78A. We can see the buses go past from where we live, however, we haven't seen the 78A bus since sometime in January. There was a diversion around the last week in January until the last week in February because Foley Road East was closed, but there haven't been any buses since. I went and looked at the Burnett Road bus stop today and the old notice is still there saying a diversion from late January until late February, however, it is 9 March now. Surely, if the bus is still diverted, there should be notices up showing the correct dates for how long the bus stop will be suspended for. This is not fair to passengers who rely on this bus. Update a few days later there is still no 78a bus running down Thornhill Road, shouldn't someone be investigating this? I have now found out that this bus stop has been suspended, the timetable has been removed, but no explanation for passengers why or where nearest bus stop is. Disgraceful service.

Zero if I could. If you've ever wondered why everything in modern Britain seems shit, there does not seem to be any kind of standards, no one is accountable, nothing changes, and nothing works, just use national express' "service" for a week, or even worse try and find out why they are such a disgrace. Obviously, as long as the tax money keeps coming and they get the contracts, who cares about their customers (or money pots as they think of them). No incentive to deliver. No standards. No service. Utterly appalling

Poor Customer service, no refund policy even when error noticed immediately booking made. You can't amend booking. I was trying to book for today 02.03.26 and by the time I made my payment, it had changed to 04.03.26, can't call them by phone as it take at least 15-30 mins for your call to be answered. Email returned with a no refund policy..first and last time using their services especially online.

Would give zero if I could. There allways late cancel busses. Freezing cold in the morning. Drivers are rude and abrupt.

Deffo started doing driving lessons as a result.. local councillors encourage you to use it why would u ?. Taken allmost two hours to get home left work 21-30 still on bus at 22.59 expext get home at 0.00 hrs

The #9 bus that has just passed me (07:48am) to Walsall from Wolverhampton is a joke.As I wait patiently as the 59 pulls up with the # 9 coming up behind it, I stand to indicate I want the #9. As the 59 is off loading passengers. The #9 driver decides ti overtake the 59 on the narrow slip road and drives past the stationed 59 as the #9 driver clearly can see me but refuses to stop. Even the #59 driver who observed this looked at me. This took place at the tudor medical road bus stop. So thanks yet again poor service, late for work.

Another day of the 126 not turning up.

My husband left his wallet on the Number 6 bus. We were so worried as he had his cards, bus pass and driving licence in it as well as cash.
When he rang the bus station this morning the phone was answered very quickly by a very pleasant and helpful human being. None of the pressing different numbers nonsense.
`Atfer a few questions about the wallet they told him it was with them and he could go and collect it. It was such a relief. When he visited all the lovely lady in the office could tell him was that the driver had handed it in.Maybe someone had passed it to the driver, we don't know but we cannot 'express' our thanks enough. It really restores ones faith in people and the humanity within big organisations. Thank you.

You wait up to 40 minutes for a connecting 11 bus to turn up. Acocks green offers no facilities like a toilet for passengers waiting around.

Yet another appalling experience with the 66 bus. Why are they no longer completing the route to Sutton Coldfield? More and more often they get so far then turn around and head back to Birmingham city centre leaving no buses serving the rest of the route. The closest I could get to home was using the 907 ( again, few and far between) so instead of being dropped off close to home, I had a 15/20 minute walk carrying heavy bags.

Absolutely the worst bus company I have ever seen, beyond a joke how are you still running, overpriced buses are always late never on time waiting for the 63 never turned up so had to wait for the 61 running late, I was very late for work, fix your company get someone in who knows how to run a company out better prices

Utterly useless bus services. The number 6 route (Solihull to Birmingham) is the worst. For example waiting for the last bus from Solihull to Birmingham this evening, the bus has already arrived but was waiting with an out of service sign. You would presume this was just until it was due to depart, however 2 minutes before it’s final journey of the day the driver decided to just leave without collecting any passengers and return to the garage with the out of service sign still on. I just heard National Express are losing the contract soon, thank goodness. Buses back in public ownership with accountability.

Useless service that loves wasting your time.

This abysmal outfit really does need sorting out. After waiting thirty minutes for a bus to Sutton Coldfield from New Oscott this morning, 14th January, I realised something was amiss because at least three buses should have arrived during this time. By the time I decided to try an alternative route there were about a dozen people waiting at the stop. Later I found out there were roadworks on the route and all the buses had been diverted. Is it beyond this company to inform people about diversions and that some bus stops are not in use? I eventually got to my appointment in Sutton Coldfield albeit 15 minutes late thanks to this abysmal bus company.

Shocking service tonight. Waited over half an over from time bus was due and ended up having to get a taxi because of a no show.

Awful, Never ever recommend. Was waiting for the 79 at trouse lane which was headed to west brom. Driver completely drove past me. The bus wasnt even full, he even looked at me and didnt stop. What is with these bus drivers, complete utter clowns