I must say I was a bit wary about ordering from this site due to the most recent reviews but I had absolutely no problems. I ordered my item, which it stated it would be dispatched within 5-7 worki... Toon meer
Bedrijf heeft geantwoord
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Site is pretty good, prices can be hit and miss, but the free shipping when spending enough with them makes up for that. Sometimes items ship separately, and in one case arrived a month apart, and s... Toon meer
Highly recommended. An easy to use interface, with excellent prices and and a diverse range of products. As an avid anime fan, it can be quite difficult trying to purchase products in NZ, but NZG... Toon meer
This is my second time using them, first time was great. This time has been awful, it's coming to 2 months that I've been waiting on my delivery. Tried to contact them via email several times and had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
nzgameshop.com provides excellent value video games and accessories delivered quickly to your door! We are based in the UK and specialise in exporting video games to New Zealand. Save up to 50% off the retail price of many games! All our prices are in New Zealand Dollars (NZD). All items are shipped from the UK, delivery time to New Zealand is approximately 4-12 working days.
Contactgegevens
Unit 1, Maison Court, S43 4GD, Barlborough, Verenigd Koninkrijk
- 08444145296
- contactus@nzgameshop.com
- nzgameshop.com
3,5
Gemiddeld
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I ordered and paid for some DVDs back…
I ordered and paid for some DVDs back in early September. I have not heard back, and no DVDs. And I can't find any way to contact them. It looks like their website may be down. Have they folded?
4 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Hi Peter!
Yes, NZGameshop sales channel did go into administration but has been bought by a new owner who has transferred all old orders, staff, and stock.
Therefore we are aiming to still fulfill all existing orders and we will now be focusing on fixing the system issues to get the website and customer experience back to where it used to be.
Part of the recent changes is the website is currently being upgraded which is why it is offline for this brief moment.
Our Customer Service is always happy to help and is contactable via email on info@xbite.co.uk, social media or telephone.
Placed an order 18th September
Placed an order 18th September, no response and no game. Looking at the rest of the reviews it doesn't seem like anyone is receiving their games. Very disappointing can someone from this company contact me about my game or a refund.
18 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Hi Kim, you may have seen on social media or our responses to other reviews that we have been going through some business changes such as moving warehouses and recently under new ownership. As such we are facing delays with orders being sent out and some orders not being able to be fulfilled.
Everyone is working around the clock to get these issues resolved.
As you have provided your order number I will email you directly with an update on your order.
For future reference, if you do ever need to contact us we are reachable via email at info@xbite.co.uk, via social media or by telephone.
Been over a month waiting ay kind of…
Been over a month waiting ay kind of response other than the one saying they took my money. Visit the website and no surprise that it's not there anymore. I'd give minus or no stars if I could. Do not be the next sucker.
5 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Hi Jeremy! We did put a post out on social media advising customers that our website is currently offline due to us upgrading to a new platform.
I totally understand the reason for your worry and our Customer Service team is on hand to help with any queries.
Please feel welcome to either email info@xbite.co.uk, message us on Facebook or give us a call.
Waiting for a refund
Edit: 02/11/2022
I have just received my refund. Thanks to the team for finally processing it, so I have added 1 star. I hope that nzgameshop can make a turnaround after this disaster and that this will never happen again.
Original review:
Over a month ago I ordered a couple of games (24 August and 2 September). DID NOT GET AN UPDATE THAT TWO WERE CANCELLED! Waiting for a refund for the cancelled games. This is an unacceptable.
Unfortunately they used to be a good place to buy games that did not have local stock in NZ. Not worth it anymore :(
2 oktober 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
I'm so sorry that we're unable to ship your orders, we have had a few system issues at the moment due to coming under new ownership but everything is just about resolved now and we'll be back live on the website soon.
We'll send you an email once your refund has been processed :)
I’m starting to worry about this…
I’m starting to worry about this business and if it’s it’s legit. I ordered 3 weeks ago and tried to chase up via email but have since received delivery failure notifications. The Website now seems to have disappeared. Looks like my husband is down a few birthday presents . Would appreciate some correspondence. Very unhappy.
11 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Hi.
I can see you've left the review above as well.
Please know you don't need to worry, we've come under new ownership so the website is down for upgrades and we'll be back live soon.
I can see we've been speaking to you via email and a full refund will be issued ASAP.
Complete Scam
This website is a scam. I ordered at the start of September, did not hear for weeks and barely received an email stating they were about to dispatch my order after enquiring. Any attempt to reply to that email returned a delivery failure notification and now the website has completely shut!
29 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Hi Laurie, I can assure you we are not a scam, we are just genuinely having system issues at the moment.
We appreciate the frustration, the last thing we want to do is upset and let down our customers.
Our main email system is down at the moment, therefore we have been kindly asking customers to email us on info@xbite.co.uk where our team will reply within 24 working days.
Well it has been 14 working days since…
Well it has been 14 working days since I sent you my money and since you told me at the order has been confirmed. However I have heard or seen nothing since. I would like to know what is going on here. Thank you
22 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
I'm sorry to hear you haven't received any notifications from us, I've just sent you over an email to get this resolved for you :)
Service good but a bit clunky
Service good but a bit clunky, website not running very well
15 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Hi Hamish!
We of course value all feedback which will be passed onto our web development team and taken into consideration whilst we're currently upgrading our website :)
Do not buy from this company
First my order didn't arrive, then I was told to wait and now there is no response! Truly awful customer service and my son is down a birthday present. What a scam.
19 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Sadly there have been major technical problems which has caused all orders to be delayed.
Our team is working around the clock to get all matters resolved.
You may have seen the banner on our website before our site went into maintenance but due to the system issues we are facing the normal email system customers use is down.
We have been kindly asking customers to email us on info@xbite.co.uk where our team will reply within 24 working hours.
We are also reachable via social media or telephone.
no photos on whole site
no photos on whole site, but customer service helped by sending me a photo of he product.
15 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Hi Fletch! We're currently going through a website upgrade which is why the product images weren't previously displayed.
Watch this space however for when our brand new website launches :)
Amazing site defo recommend
6 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Great, thank you so much :)
Quick and simple purchase
Great shop and easy to deal with. Can't complain about the shipping either.
7 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Thank you so much!
Nzgameshop. com
Dealt with nzgameshop.com a number of times - fabulous company to deal with - prompt and efficient service
6 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Thank you so much for your kind review, we do really appreciate you taking the time to leave us this :)
No satisfied anymore
I have been using this company for over 6 or 7 years and had no trouble. But recently I had some bad experienes. My order have been canceled without notice several times.
Also I have E-mailed regards to the problem with my controller and no respnse at all. Not recommend anymore.
2 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
I am so sorry that you've been having issues with us at the moment, please be assured we have a dedicated Customer Services department who respond to all emails within 24 hours.
I have privately requested further information from yourself, please respond ASAP so we can get this resolved for you.
Have used this site a number of times…
Have used this site a number of times over the years. They often have items I cannot find anywhere else. Prices are great, and everything is always in great condition. Sometimes the delivery is a bit slow, but that is because they are sourcing things from overseas that would probably cost more in postage to get yourself.
1 september 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Thank you for your kind words, we really appreciate this as we try and keep our prices as low as we can!
Antwoord van nzgameshop.com
Thank you so much!
Antwoord van nzgameshop.com
Thank you so much!
Awesome stuff
Cheap prices and have so many games to choose. From old retro ps3 games to ps5. Been looking for a special edition of the game and this is the only website that have stock with. Awesome stuff
20 augustus 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Thank you so much for your kind review, we do really appreciate you taking the time to leave us this :)
Playstation RPG games
In New Zealand I cant find most of the PS RPG games in any game shop , but I can find them in nzgameshop and with good price too.
10 augustus 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Thank you so so much for all your kind words! It really means a lot to us.
NZ game shop as been very helpful in…
NZ game shop as been very helpful in emailing me when my product was back in stock. Great service
4 augustus 2022
Review zonder uitnodiging
Antwoord van nzgameshop.com
Thank you so much for the lovely review :)
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