Oak & Luna Reviews 10.540

TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Bracelet is beautiful and exactly as described, though I wanted it to be packaged a bit better. There was no foam or padding in the box, and it had come free from the elastic straps meant to secure it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Really nice jewelry for the price. I constantly get asked where I got my custom multi nameplate necklace made! It’s really special to me as I can “have” my loved ones commemorated in my jewelry. Highl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I purchased the bar necklace for my wife with our girls names on it and a diamond that she absolutely cherishes. Quality is great but after a few years the chain snapped. O&A’s customer service was fa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered a necklace for my daughter for Christmas in honor of her being a new mom of twins. I accidentally ordered two, but before I could get the second one returned, I lost my own son at 32. When I... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Winkelen en mode

Geschreven door het bedrijf

Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

11K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Beyond love for this brand

The most beautiful, meaningful necklace.
The customer service is 10000/10.
Helpful, understanding and extremely quick.
So so so worth investing in a timeless piece and spending money with a business that actually cares what they are making.

19 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful Quality Made

Beautiful quality made necklace that I can wear every day in honour of my children. It’s exactly what I’ve been looking for!

16 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that you find the necklace a beautiful way to honor your children. Thank you for your positive feedback; we appreciate it!

Beoordeeld met 5 van de 5 sterren

The chain isn’t as “chunky” as it appears online . It is much more feminine and delicate . However it is absolutely stunning . A wonderful piece of jewellery

The piece is beautiful. Absolutely stunning . Excellent customer service and no issues with shipping . I will definitely be purchasing more pieces from Oak and Luna

17 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're so happy to hear you find the piece beautiful and stunning! We appreciate your kind words about our customer service and shipping. We look forward to your future purchases!

Beoordeeld met 5 van de 5 sterren

Excellent quality and service

Excellent quality and service. Beautiful selection. Purchased a gorgeous necklace for my sister’s birthday and she was thrilled!

30 maart 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that you found excellent quality and service! We're glad your sister loved the necklace; thank you for choosing us for her birthday gift.

Beoordeeld met 5 van de 5 sterren

Customized this bracelet for my dog…

Customized this bracelet for my dog that recently passed. Absolutely loved how it came out and the way it fits. Thank you

18 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We are so sorry for your loss, and we're touched that you chose us. We're happy to hear that you love the bracelet and that it fits well. Thank you for your review.

Beoordeeld met 5 van de 5 sterren

Great Nameplate Necklace

Really nice jewelry for the price. I constantly get asked where I got my custom multi nameplate necklace made! It’s really special to me as I can “have” my loved ones commemorated in my jewelry. Highly recommend sterling silver nameplate necklace. Love!

18 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that you find our jewelry nice for the price. It's great to know you constantly receive compliments on your special, personalized necklace. Thank you for recommending our sterling silver nameplate necklace!

Beoordeeld met 5 van de 5 sterren

The necklace is gorgeous!…

The necklace is gorgeous and exactly what I had hoped for. Great value too!

18 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that the necklace met your expectations and you found it to be a great value. Thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Warranty honored, excellent product!

I purchased the bar necklace for my wife with our girls names on it and a diamond that she absolutely cherishes. Quality is great but after a few years the chain snapped. O&A’s customer service was fantastic and they honored the 5-year warranty as promised. Great experience overall!

18 april 2026
Review zonder uitnodiging
Logo Oak & Luna

Antwoord van Oak & Luna

We're glad you enjoyed your experience with the bar necklace and that our customer service team was able to help with the warranty. We appreciate you sharing your feedback!

Beoordeeld met 4 van de 5 sterren

Great Product, Details Need Tweaking

Bracelet is beautiful and exactly as described, though I wanted it to be packaged a bit better. There was no foam or padding in the box, and it had come free from the elastic straps meant to secure it, so when you picked up the package you could hear it sliding and rattling around. The courier service contracted to deliver it took it to the wrong building, though thankfully I was able to retrieve it. And it did come about a week earlier than expected! Overall, love the product itself, but the things surrounding it needs some tweaking.

14 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're glad the bracelet met your expectations! We appreciate your feedback regarding the packaging; we'll review our procedures to prevent items from moving during shipment. We're also sorry to hear about the delivery issue. Thanks for your time!

Beoordeeld met 5 van de 5 sterren

I love the necklace that I ordered

I love the necklace that I ordered! I get a ton of compliments on it! I will definitely order from this company again, great experience!

17 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're so happy to hear that you love the necklace you purchased and that you've had a great experience with our company. Thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Quality items

Oak & Luna jewerly is so beautiful. I have bought several pieces from them since 2021. I love there simple, yet elegant style!

16 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that you find our jewelry beautiful. Thank you for your continued support since 2021; we appreciate that you love our simple and elegant style!

Beoordeeld met 1 van de 5 sterren

Truly awful customer service!

Truly awful customer service!! Good luck reaching someone via email and if you do don’t expect a helpful outcome. Wouldn’t recommend buying from this company and I truly regret buying a $500 custom necklace from them!! ORDER NUMBER #273752096

14 april 2026
Review zonder uitnodiging
Logo Oak & Luna

Antwoord van Oak & Luna

Dear Taylor,

Thank you for your feedback. I’m really sorry to hear about your experience, this is certainly not the level of service we aim to provide.

We have reached out to you by email to better understand your concerns and work toward a resolution. Please know that we are here to help and will do our best to make this right for you.

We take great pride in our customer service and truly value every customer experience. We appreciate the opportunity to turn this around and look forward to assisting you further.

Kind regards,

Nicola

Beoordeeld met 5 van de 5 sterren

I reached out to them at 7PM EST

I reached out to them at 7PM EST. By morning they had addressed my issue and sent a replacement item. I can’t say enough about how satisfying it was to show my wife Oak and Luna took care of the issue. Great product and great support team. Thank you again.

14 april 2026
Review zonder uitnodiging
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that we resolved the issue and provided a satisfying experience. We appreciate you sharing your positive feedback about our product and support team; thank you again.

Beoordeeld met 5 van de 5 sterren

Fantastic jewelry

Fantastic jewelry. I purchased a necklace. It is beautiful. Quick delivery. Would recommend it.

15 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that you find the necklace beautiful. We appreciate you recommending our jewelry and your kind words about our quick delivery.

Beoordeeld met 5 van de 5 sterren

Singapore Chain Name Necklace.

NECKLACE is lovely both my kids names on and spelt correct and you can read them no problem, Customer Service very good and repson back right away. Item came on time. I onky wish the necklace was little more longer but other then that my Item is lovely, and probably will order from here again l.

15 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that you find the necklace lovely and appreciate the clear spelling of your kids' names. We're also glad our customer service was helpful and the item arrived on time. We appreciate your feedback about the chain length.

Beoordeeld met 5 van de 5 sterren

I love the quality of the jewelry

I love the quality of the jewelry, very fashionable, it looks amazing and it’s beautiful jewelry . Customer service it’s great, they respond to inquiries right away , the only thing is that the delivery takes a long time.

14 april 2026
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that you love the jewelry's quality and fashionable designs! We appreciate your feedback regarding the delivery time, and we'll strive to improve it. Thanks for your review!

Beoordeeld met 5 van de 5 sterren

Great Gift Experience

Bought a bracelet as a gift and it was perfect. The engraving was done exactly as requested and the design feels modern yet elegant. Delivery was smooth and the whole experience felt very reliable. I would definitely order again.

14 januari 2026
Review zonder uitnodiging
Logo Oak & Luna

Antwoord van Oak & Luna

We're happy to hear that the bracelet was perfect and the engraving met your expectations! We're glad you found the design modern and elegant, and that you had a reliable delivery experience. Thank you for your order!

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