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Oakdorn creates everyday essentials made from natural, responsibly sourced materials. We focus on natural cotton, thoughtful design, and clean production standards, choosing simplicity and quality over shortcuts and synthetic blends. Our goal is to offer products that feel better to wear, last longer, and align with how the body naturally functions. Designed with care, made to be worn every day.
Nederland
2,4
10 reviews
Heeft 37% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I ordered large and received 5xl. They shipped from China and took almost a month to arrive. The quality is terrible. They are made of thin cheap materials. I asked for a refund and they ignored me.
Not at all as advertised. Arrived today after almost a month since ordered.
Cheap fabric, poor quality, and not nearly worth what I paid for ….very disappointed in the quality of this and to add to that had to wait almost a month before receiving the product. Multiple emails were sent by me to the vendor to inquire where it was and when it would arrive, I feel like this is just a big scam.Do not buy this product. Any positive reviews here likely from scammers. I would be happy to return these and get my money back. I paid a lot more than these were worth.
One star is being very generous in my opinion.
Not at all as advertised. The quality of materials and construction is absolute garbage. It took 3 weeks to arrive directly from China and smells and feels like trash.
SCAM. SIMPLE AS THAT. THIS COMPANY IS A SCAM, YOU WILL NOT RECEIVE THE PRODUCT YOU ORDERED.
If you receive anything it will be some sketchy version of what they say it is. “Customer service” will keep blaming delays on their “carrier partners”.
This means nothing. They do not send a real tracking number to a third party carrier just a tracking number that links back to their own website where it says it’s “on its way”
AGAIN FULL SCAM WILL BE REPORTING TO SHOPIFY,FACEBOOK,INSTAGRAM ETC
Took 2 weeks to receive boxers. Inferior quality and only want to give 30% refund.
Don’t waste your time or money on this nonsense.
Drop shipped from CN, shipping takes 3 weeks. Once in hand, I could see the fabric is a cheap (not soft) thin cotton. The kicker was the terrible plastic smell. Even after a wash, these things smelled like strong plastic off-gassing odors. Immediately went in the trash…
Antwoord van Oakdorn
Hi Jake,
I’m Adrian, the founder of Oakdorn. I’m really sorry to hear this was your experience.
What you described is not the standard we want to deliver, especially around the smell, fabric feel, and the time it took to arrive. I completely understand why you were disappointed.
If you're open to it, please send us your order number or email us at info@oakdorn.com so we can look up your order and make this right for you directly.
Adrian
Founder, Oakdorn
Boxers are ok but nothing particularly great. You can get better at pretty much any known retailer for cheaper and much quicker.
Takes weeks to arrive which suggests that while they suggest they focus on sustainable materials, sustainability in general is likely not a focus as it suggests they are being imported from quite far away (tracking was international import and didn’t arrive for 2 weeks into the country)
They also are advertising falsely online and on social media. Regularly on social media it said last day of sale but even now they are still on sale. Appears to permanently be on sale. The sale said they sold out in 48 hours previously saying final days but have been on sale as winter sale and now they just simply updated it to say spring sale so I don’t think it ever ends. Their stock also always says low on stock to make you think it is very popular but never appears to change.
I would just buy from a normal high street store
Antwoord van Oakdorn
Thank you for sharing your experience, Lewis. We appreciate honest feedback.
On shipping: we do ship internationally and list our estimated delivery times on the website. We know that's longer than buying locally, and that's a fair tradeoff for customers to consider.
On promotions and stock: we run seasonal sales that sometimes roll over throughout the year, and we use stock indicators based on inventory activity. We understand how that can come across, and your feedback is genuinely noted. We'd rather earn trust through the product than through urgency tactics.
If there's anything we can do to improve your experience, feel free to reach out at info@oakdorn.com.
Oakdorn
I absolutely love the product offered by Oakdorn! It's great for everyday use and I sometimes forget I'm even wearing underwear! Feels like you're going full commando. Will definitely be purchasing more because store-bought underwear just aren't comfortable anymore.
Antwoord van Oakdorn
Benjamin, thank you so much for this! "Feels like going commando" is honestly the best way to put it, and we couldn't have said it better ourselves. Really glad to have you in the Oakdorn community. Looking forward to your next order!
Not 100% cotton like stated. Made in china cheap crap. NO REFUNDS.
AVOID.
Antwoord van Oakdorn
Hi Emanuele,
This is Adrian, the founder of Oakdorn. I'm personally stepping in because your experience matters to me.
First, I want to let you know that I've already processed a full refund of CHF 134.00 for your order. No need to return anything, no questions asked.
I also want to address what you mentioned. Our boxers are made from 100% cotton. The only non-cotton element is the elastic core inside the waistband, which is fully wrapped in cotton so nothing synthetic touches your skin. This is noted on our product page under Material & Care. We take our product claims seriously and would never misrepresent what we sell.
Regarding refunds, we actually reached out to you via email with a resolution offer before this review was posted, and we hadn't heard back yet. We absolutely stand behind our products, and as you can see, we've now gone ahead and refunded your order in full.
Oakdorn is a small business, and we put a lot of care into what we do. Reviews like this have a real impact on us long-term, so I'd love the chance to make this right.
If you have a moment, please reach out to me directly at info@oakdorn.com. I'd genuinely like to hear what it would take to turn this into a better experience for you.
Best,
Adrian
Founder, Oakdorn
I was skeptical but when they arrived in good time and were really good quality it changed my mind and would definitely recommend
Antwoord van Oakdorn
Thank you for taking the time to share your experience, Cameron.
I'm really glad to hear the boxers arrived on time and that the quality spoke for itself. That's exactly the experience we want every customer to have.
If you ever have questions or feedback, feel free to reach out. We're always listening.
Adrian, Founder of Oakdorn
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