Been over two weeks since I’ve placed my order and nothing received, emailed and have had no response back, shocking
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I placed an order mid June. Now almost end of August and have not received the item. My refund requests are being ignored. Tracking has not changed and no response to emails.
I came across this website while looking for a unique and quirky housewarming gift for a stylish friend, and I’m so glad I did. So lovely to find a reasonably priced alternative to the High Street whe... Toon meer
Bedrijf heeft geantwoord
Delivery time was slow. When I ordered it said it would be dispatched and delivered within 3 working days. It took 10.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Obsidian Home is a both an online & a physical shop premises based in Cheltenham which breaks free from the norm and is a 'pick and mix' of our favourite items to style your home. Whatever your décor tastes there is something for everyone. We've popped together quality, stylish and quirky pieces bursting with individuality - sensibly priced and sold with love - our passion is hopefully evident. We offer CONTEMPORARY, CLASSIC, EXPRESSIVE & BEAUTIFUL HOMEWARE WITH A UNIQUE TWIST'
Contactgegevens
41-47 Fairview road , GL52 2EJ, Cheltenham, Verenigd Koninkrijk
- 01242 325850
- contact@obsidianhome.co.uk
- obsidianhome.co.uk
2,5
Slecht
50 reviews
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Still waiting order, no comms
Been over two weeks since I’ve placed my order and nothing received, emailed and have had no response back, shocking
7 september 2026
Scam
I placed an order mid June. Now almost end of August and have not received the item. My refund requests are being ignored. Tracking has not changed and no response to emails.
18 augustus 2026
Review zonder uitnodiging
Extremely happy with design bedroom…
Extremely happy with design bedroom colour concept package. We worked with Alison and couldn’t have been more pleased with the outcome!
24 september 2025
Thank you Anna for all your help in…
Thank you Anna for all your help in resolving an issue I had with delivery, I was kept up to date and well informed throughout the whole process and as soon as the item was back in stock they sent out a replacement.
Highly recommended!
11 februari 2025
Review zonder uitnodiging
Antwoord van Obsidian Home
Thank you for your kind feedback and for purchasing from our online store. We hope to see you again soon. Anna & Ali
Antwoord van Obsidian Home
Thank you so much for choosing the gorgeous mugs off us - delighted you love them as much as we do ;o)
Hope to see you again soon x
the zebra print picture frame i ordered…
the zebra print picture frame i ordered has a slight knock on it, i needed it for a present this week, so didn't return it. I put a little bit of black ink on the corner and it's sorted it out.
15 november 2024
Antwoord van Obsidian Home
Thanks so much for choosing the gorgeous quirky frame from us - glad you love it too! See you again soon x
Excellent prompt service great help…
Excellent prompt service great help given by Anna, much appreciated thank you 👍
2 oktober 2024
Antwoord van Obsidian Home
Thank you so much, see you again soon x
Would recommend
Pleased with products, arrived well packaged. Would definitely recommend and purchase from again.
28 maart 2024
Antwoord van Obsidian Home
Thanks for leaving us feedback - see you again soon x
Antwoord van Obsidian Home
Thank you so much x
Antwoord van Obsidian Home
Thank you for buying from us! see you again soon x
very informative staff personal service
25 september 2023
Antwoord van Obsidian Home
Thank you so much for your review- we really appreciate your feedback 🙏 so glad you were happy with your purchase x
Delivery time was slow
Delivery time was slow. When I ordered it said it would be dispatched and delivered within 3 working days. It took 10.
10 september 2023
Antwoord van Obsidian Home
Thank you so much for buying from us - apologies the delivery was slow - unfortunately we were unable to post out on a Sunday so we were held up by a day. Thanks again for supporting us and we hope to see you back x
Beautiful range of unique vases and homeware
I purchased a beautiful wobble vase from Obsidian Home which I am really pleased with. They have a great range of unique products for the home. Friendly and helpful customer service too. Would recommend.
2 september 2023
Review zonder uitnodiging
Antwoord van Obsidian Home
Thank you so much we are thrilled you love the vase as much as we do x
Beautiful mirror just as described and…
Beautiful mirror just as described and delivered well packaged.
Delighted
30 juni 2023
Antwoord van Obsidian Home
Thank you so much for purchasing from us. See you back soon x
Amazing Rose 🌹 Plant ......
Amazing customer service,The Rose plant I ordered was amazing and looked so real and a great price at £8.99 as a gift for my mother in law. I wanted to make sure it arrived for xmas so sent a message on their website and got a very quick response for a lady called Anna who said it was sent first class and would arrive in time.IT DID ARRIVE 😀 Thank you so much 💓 I shall order again soon.
Regards Suzannah Roach
22 december 2022
Review zonder uitnodiging
Antwoord van Obsidian Home
Thanks so much for purchasing from us and we are thrilled you love the rose as much as we do! See you again soon x
Excellent products and service
28 juli 2022
Antwoord van Obsidian Home
Thank you for the feedback- See you again soon x
Great priced items and great contact…
Great priced items and great contact and customer care ! Goes above an beyond to help thankyou
30 maart 2022
Antwoord van Obsidian Home
Thank you so much. See you again soon x
Excellent customer service and beautiful photo frames, highly recommend and can’t wait to come back!
Absolutely beautiful NKUKU photo frames. Excellent customer service, packaging and delivery. Seamless transaction, would highly recommend this gorgeous store. Can’t wait to come back, thank you so much!
15 maart 2022
Review zonder uitnodiging
Antwoord van Obsidian Home
Thank you so much for the kind feedback. See youn again soon and thanks for purchasingg from us. Anna
Really beautiful product
Really beautiful product, great customer service. Looked into and resolved issue promptly
3 maart 2022
Review zonder uitnodiging
Antwoord van Obsidian Home
Thank you so much
Beautiful product and fab service as…
Beautiful product and fab service as always. Highly recommend this lovely little shop.
15 februari 2022
Antwoord van Obsidian Home
We are thrilled thrilled you love the items as much as we do. Anna x
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