Shite. One of those companies who says they provide xxx and then disappear once you sign up. Their speeds are down and when there is an outage you can wait for an hour plus on an endless loop of... Toon meer
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Lees wat reviewers zeggen
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Toon meer
Bedrijf heeft geantwoord
I’ve been with Octaplus for a few years now, and they have been pretty amazing. They keep me informed about what’s going on within the company, and what’s happening in the future. Genvil asked if I co... Toon meer
Bedrijf heeft geantwoord
Internet installation on time and very smooth transition, today phone porting completed, thanks to Kananka, now just waiting for tv box to be delivered to finish the installation. Overall the whole pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Octaplus: Internet | Phone | TV
Geschreven door het bedrijf
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Contactgegevens
124 City Road, Fergusson House, EC1V 2NX, London, Verenigd Koninkrijk
- 0333 772 9009
- octaplus.co.uk
3,7
Gemiddeld
2K reviews
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Heeft 67% van zijn negatieve reviews beantwoord
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Octaplus: Eight Arms of Awesome Broadband
Made the first swap of ISP to a new ISP since moving onto the city fibre network so I went into this with a bit of trepidation - all short lived.
Octaplus had my router with me a week before the swap (a nice TP link one at that), with instructions of what to do - essentially, plug it in on the day.
Transfer day came, so I woke up to the previous ISP already switched off. Plugged the new router in and that was it! 1Gig service up and running without any issues, no need to call anyone, no one at the house. Seamless and working a treat - that’s the way it should be.
23 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Graham,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
tryed switch from zen as they cheaper…
from their website i tryed switch from zen, as they cheaper and my contract run out... few days later i recived email to confirm instalation date as they cannot find it. i did that and recived no anwser ... on instalation day no one arrived when i called them they said they dont have information about instalation and start blaming city fiber ...I canceled instalation. I guess i dodged bullet.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Kamil,
Thank you for your review. We're sorry to hear about your experience.
We understand your frustration and apologise that the information wasn't communicated clearly from the start. We've been experiencing a delay with our provider, CityFibre, in rolling out the multigig service in your area. As a result, they could not procced with the installation. We did try to contact you about this, but it seems there was a miscommunication, and we take full responsibility for that.
We are disappointed that we couldn't get you connected this time. We are working closely with CityFibre to get the service up and running as soon as possible. We hope you'll consider us again in the future once the service is available. We'll be using your feedback to improve our communication process.
Kind Regards,
Team Octaplus
Overall good experience
Using octaplus broad band from two years. No problem at all. Recently moved to a new home and wish to continue the same service.
Transferring connection was so easy and timely. Special thanks to 'Siddhi' who assisted well and arranging a faster appointment for the installation. Thank you octaplus team.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi R,
Thank you for taking the time to share your experience with us.
We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to Siddhi.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Nichole A.
Team Octaplus
Amazing
I have had great internet connections since joining,as that was my main problem before. Also amazing customer service if I have any enquiries. Overall, splendid experience and would recommend!
20 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Vitus,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Best internet around for sure!!
Hi I would like to give this rating a 10 out of 10!…. I’ve had an absolute great help and service from a lady called 💐(Vranda Asolkar)💐 at the octaplus team she was absolutely amazing I have awesome internet speed and never had a problem I would definitely recommend to friends and family to switch. ⭐️⭐️⭐️⭐️⭐️
8 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Marcus,
Thank you for taking the time to share your experience with us.
We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to Vranda.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Nichole A.
Team Octaplus
I have a got a very good telephone…
I have a got a very good telephone conversation with Mr. Genvil and Im very satisfied with the information he provided
20 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Ks,
Thank you for taking the time to share your feedback! We're super happy to hear that Genvil was able to assist you. It makes our day to know our team is making things easy for our customers.
We'll be sure to pass along your kind words to Genvil. He'll be thrilled!😊
Kind Regards,
Nichole A.
Team Octaplus
Octoplus highly recommended
Well, I've been with Octoplus for 2 or more years now, and their Internet service is brilliant, extremely fast and always available apart from times when I guess they have been upgrading to the now multi-gig speeds. I've had to sadly leave because I have moved, and the CityFibre network isn't available at the address I'm moving to, even though it's on the street. I have been dealing with a very polite person called Siddhi, and before that, someone called Brinsleigh, also very polite. Recently, I've been dealing with Siddhi, who took over from Brinsleigh and handled the cancellation and returns label for me and checked on me to make sure everything went accordingly. I'm so so disappointed that I will not have their service at my new property and can only hope that Cityfibre run a small cable from the street to the properties I will be living in. The network is available in Britten Road but not at Coppice Court, which runs just off of it, and I can't understand why it wasn't installed there, too. Anyway, no fault of Octoplus, who have been pretty good since they took over from the very bad Air Broadband. I highly recommend the company because their speeds in Lowestoft can't be beaten, in my opinion
11 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Kelly,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the service and support received from our team, in particular, Siddhi and Brinsleigh.
It's always disappointing when you have to leave a service you're happy with, especially when it's due to circumstances like moving. Hopefully, CityFibre will expand their network to your new location soon so you can consider using Octaplus again in the future.
Kind Regards,
Team Octaplus
Total liars
On the providers website
it states "Advanced features
Get features like call forwarding, voicemail, call waiting, and caller ID on a digital landline."
This isn't true. I have just had the service installed an voicemail is not available. When I contacted Octaplus I was told that they do not offer a voicemail service.
Also the customer portal DOES NOT WORK.
Avoid these liars!
15 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Baroner,
Thank you for taking the time to share your feedback with us.
We are committed to learning from your experience and improving our processes. We'll be reviewing your case internally to address the issues you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Internet installation on time and very…
Internet installation on time and very smooth transition, today phone porting completed, thanks to Kananka, now just waiting for tv box to be delivered to finish the installation. Overall the whole process has been very smooth, OCTAPLUS has kept me informed every step of the way. Their staff and other third party members have all been extremely professional, polite and helpful people. Would recommend to anyone with my experience so far, internet speed very good and stable. Cannot comment on the tv as yet, (Tv-box not delivered yet) will review when completed. Thank you Octaplus. Alan
15 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Alan,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
I will follow up with our shipping's team to expedite your TV Box delivery. We apologise for the delay.
Thank you for being a part of the Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
Easy to use,friendly and helpful staff
11 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Alexandra,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Very helpful team support
What made the experience great was the support of the team at octaplus reinstating my internet after was shutdown, due to error of the company mismanaging my payments.
Thank you I hope we all learn something from this experience.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Mimi,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Number porting
Recently I have moved to octaplus broadband network service provider, then I had issues porting number to octaplus from virgin media because the old provider caused some issues in their side, but I rang octaplus they have managed to resolve this issue, so the technical support just rang me today to ask if everything is resolved or not, so am happy with octaplus service. Thank you tofiq alam.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Zechariah,
Thank you for your feedback. We’re delighted to hear that Toufique was able to resolve your landline issue. Providing efficient and effective support is our goal, and it’s great to know we could assist you promptly.
If you need further help, don’t hesitate to reach out.
Kind regards,
Customer Success Team
Octaplus
Great customer service renewed my…
Great customer service renewed my service immediately
14 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Paul,
Thank you for taking the time to share your experience. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
I had a problem initiating a new…
I had a problem initiating a new router. After some struggle, been in touch with the Technical team, who guided me through step by step to resolve the problem. They have been very helpful. Thank you.
14 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi HP,
Thank you for taking the time to share about your experience with us. We're glad to hear our support team were able to promptly assist you in resolving your service.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Good experience after two months of…
Good experience after two months of contract. One issue I had internet was down after coming back from holidays. It took 24h for the tech support team to resolve it (static ip reset) but they did it. Very good real life speed vs advertised in my house, typically 600-700mb vs 1gb advertised.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Gk,
Thank you for taking the time to share your experience. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
Easily guided though step required for…
False promise after false promise -been a loyal customer for 3 years and they have let me down for 2 weeks now
12 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Darren,
Thank you for taking the time to share about your experience with us. We're glad to hear our support team were able to promptly assist you in resolving your service.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
They have been one of the most reliable…
They have been one of the most reliable Internet providers i have ever had and so please if I have called and not got through they have called me back to check everything is OK
11 augustus 2025
Review zonder uitnodiging
Antwoord van Octaplus: Internet | Phone | TV
Hi Andrew,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
The engineer was professional and…
The engineer was professional and friendly. Job was finished quickly and no mess. He called to tell us when he would arrive
7 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Edward,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Antwoord van Octaplus: Internet | Phone | TV
Hi Martin,
Thank you for taking the time to leave us a review.
We're happy to hear that you're pleased with our prices. It's great to know we're offering good value to our customers
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
From the start of Octaplus there was problems
From the start I order fibre opt, but was lie by the engineers about installation there was a agreement with the engineer and the co worker. I almost throwed them out of the house.
from there I had internet problem every week. being cut off and had to call in tech support. I have phone tech support over 7 time in this year alone.
the internet seem to be better now but I do feel like I need a new modem as it look like it came from the stone age.
I was allowed to change my password on the internet site. and the password is London. which is the capital of England, this is the most dumest password I ever seen. anyone can guess this password and I am now allowed to change because if the server from Octaplus dose a system cheek or an update and it kicks me of the 5g then I have to get an engineer to reset my Octaplus internet.
Is it getting better. I really don't know or understand why I am linked up to a signal booster if its fibre opt. It clearly not since fibre is thicker and also come's from the right side of the house not the left.
only reason I switched from virgin media to Octaplus was the cheap price.
7 augustus 2025
Antwoord van Octaplus: Internet | Phone | TV
Hi Russell,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you. We will be in touch to help resolve your service.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Nichole A.
Team Octaplus
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