Octopus Money Reviews 386

I have been working with Puja on my remortgage which is due next year, she has been so responsive and helpful to my queries especially when it comes to my changes in request. I would recommend Puja to anyone looking for a friendly helpful advisor to assist in remortgaging.

Transferring my deceased husband’s ISA was a protracted process but Octopus communicated well throughout. Final lovely touch was the offer to have a tree planted with the Woodland Trust in his memory.

I had a fantastic experience working with Puja at Octopus Money as a first-time buyer. The whole process was completely new to me, but Puja explained everything clearly and made it feel extremely straightforward. There was zero pressure to take out any additional products – everything was well explained and genuinely in my best interest.
She managed to secure me a great deal and even after I’d pressed the go button on the application, she proactively reduced the rate when a better one became available. That level of care and attention really stood out.
I’d highly recommend Puja, especially to anyone who is new to the property market and wants support from someone knowledgeable, patient and trustworthy.

I used Octopus Money to help with medium and long term planning. Caroline Biebuyck, my money coach, was fantastic. very helpful and clear, and information was presented in a helpful easy to read format.

We used Octopus Money as a mortgage broker. Our mortgage advisor was very responsive and efficient in dealing with our application. She went above and beyond in managing to port our existing mortgage over at the same rate (after previously being told we couldn’t do this by the bank) as well as negotiating an even lower mortgage rate. In addition to this she was polite and a genuinely nice person. I would recommend this to anyone looking for a broker.

I had another excellent experience with Octopus Money. Puja Hathi helped me secure a mortgage and was incredibly knowledgeable and professional throughout the process. She kept a close eye on rate changes and managed to secure an even lower rate for me. Highly recommend!

A personal touch in a digital world. From the outset, my contacts at Octopus wanted to speak to me. I felt they wanted to understand my circumstances, and would work with me. I have a financial background and have had mortgages before - they took this into account and didn't waste my time explaining things I understood. However, my circumstances were slightly complex - they grasped this and worked with me and the bank to achieve my aim. Their communication was clear and excellent. Whilst Ramneet originally engaged with me (and was great), he passed me over to Puja who was fantastic. It helps I got the mortgage offer I wanted. But even then, I felt Puja was delighted for me.
I can strongly recommend Octopus Money if you need a mortgage broker who provides that personal touch!

I've been working with my Financial Coach Martin and have found him to be brilliant. He's thoughtful and insightful and is so easy to talk to. He's clearly very passionate about his role and I know he's getting the right outcome for my finances. The Plan we've set up is flexible, simple to navigate and it separates the recommendations into manageable chunks. I would happily recommend Octopus Money and Martin Way to my family and friends.

Very quick and helpful customer service, with Octopus Money staff responding to an email I sent within half an hour. Their customer service agent Omar handled my query, and was very helpful and professional. Thank you!

The adviser was personal - approachable . and clear boundaries advised on what she could not advise on. Gave an bigger picture of the where we aim to get to , and how , and initial steps towards this. Look forward to our next session

Had a great call today with Paul Lee. I was impressed with the preparation info sent before the call so we could make the best use of the time. It was good to be able to talk through my goals and what provisions I'm making towards them. We covered all the questions I had on the initial call and I have decided to have a further planning call to continue the conversation. Paul made it clear what I need to do so I can get the most out of the next meetings. I'm looking forward to getting some recommendations and suggestions so I can build towards my future.

Already feeling more confident and motivated about my financial future and meeting my goals.

Owen was superb in helping me understand and navigate a recent mortgage application and offer, taking the time to answer all my questions throughout the process. I would highly recommend Owen and Octopus Money, and will be using them again in the future! Thank you Owen

Sarah was very informative and took time to listen to our goals - first meeting so early days so far

I did the financial coaching with Octopus and have not regretted it at all, finally feel like an adult(ish) and have all my finances finally in order.
Really easy to get in touch with them, really responsive and generally an all round great experience.
I have been with Octopus for well over a year now and sticking around

Customer service support was fast and solved my issue. I'm pleased with the way they handled my request.

Eye opening session
My coach was able to highlight things i didn't even consider important for financial planning.

Bery was so quick to reply to my question and gave me clear instructions on how to rectify my issue. Excellent service.

Kathryn has given me a lot of options to think about, and explains it in a way I can understand it. She is very friendly and relatable. I am now in the process of setting up an emergency fund and thinking differently about my pensions.

Great meeting with Terence, discussing my future financial plans. Got a good understanding of my current situation, how to save towards moving and keeping enough aside for travel too. Very helpful!