I wish to document and share my experience with their customer support team. My order was promptly processed but had two issues/ error in the billing. I reached out to them to seek correction and... Toon meer
Bedrijf heeft geantwoord
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I find it difficult to get in contact with you. I am older and find it hard to manipulate the system. When I finally got Bernadeth Lain She was very helpful. I recommend a phone number for people... Toon meer
Bedrijf heeft geantwoord
I tried to cancel within the 3 hour window - they said it was already shipped. To return is also a hassle- they make you jump through hoops then tell you there’s a 20.00 restocking fee. All around... Toon meer
Bedrijf heeft geantwoord
I sent a message to Daniela with Rejuva-care and I received a prompt response (within 15 minutes!) most companies you will wait 24 hours at least, Thank you Daniela for the quick response. Jack Lol... Toon meer
4,0
Goed
285 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Great Customer Service Department
The Customer Service department with Rejuvacare has been extremely helpful. I had ordered one of their devices without realizing that I wasn't going to be able to use it, and I contacted them about returning it. They were great about helping me and answered all my questions quickly. I would recommend anyone to purchase any of their devices. Plus, if you need any questions answered, I recommend you contact their Customer Service department. They are great.
18 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you so much for the kind words! We are thrilled to hear that our team was able to assist you quickly and make the process as smooth as possible. Your recommendation truly means the world to us. We hope to have the opportunity to serve you again! RejuvaCare Customer Support
Started out as a 1 but did get good phone service
I ordered but was told i had to watch a 30 min video to totally process the order. This is absurd. I exited the website. I tried again but same thing.
A day later I found they had processed and billed me for two identical orders. I did not get an email response but was able to reach an English speaking rep on the phone very quickly. He refunded the duplicate order with no problem
17 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for sharing your experience and we are glad our phone team was able to resolve the duplicate charge quickly and without any hassle. We appreciate your patience and your feedback regarding the checkout experience, it is something we take seriously. We are happy we could turn things around for you! RejuvaCare Customer Support
I had a change of mind and canceled my order
I had a change of mind and canceled my order. The reason I gave 3 stars is because it took 3 days of communication to get the refund. My communication was somewhat frustrating but in the end this company was completely honest with me and agreed to my order cancellation and refunded my money.
11 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for sharing your honest feedback. We are glad we were able to honor your cancellation and process your refund, and we sincerely apologize for the back and forth it took to get there. Your feedback helps us improve and we appreciate you giving us the opportunity to make it right. RejuvaCare Customer Support
Stay away from this company
Stay away from this company! They use deceptive advertising and bill you for more than they advertize.Once they have your credit card number,they don’t let you confirm your order or let you see what they’ve billed you for. It took me over an hour to get through to a person. They wouldn’t take off the extra $100 they charged saying that was part of the upgrade price.You also will not be able to exit their add till you scroll endlessly and listen to another endless ad. I reiterate never do business with this company!
31 mei 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for sharing your feedback. We are sorry to hear about your experience and we take concerns like this very seriously. We would like the opportunity to look into your case and make things right. Please reach out to us directly at support@rejuvacare.com or +1 302-261-9613 (Mon-Sun, 9 AM-6 PM EST) so we can review your order and address your concerns personally. RejuvaCare Customer Support
Maira was excellent
Maira was excellent - polite & responsive!
This product & company is not a scam - legit and their customer service is great!
13 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you so much for the wonderful feedback! We will make sure to pass along your kind words to Maira. We truly appreciate you taking the time to share your experience and are so glad we could provide the support you needed. RejuvaCare Customer Support
Really great customer service!
Your company has really great customer service correspondence people! (I can only comment on your correspondence representatives since I never called your phone number.) I had the pleasure of dealing with just 2, Maira and Bernadeth. Both had excellent writing and empathetic skills. After exchanging several very detailed emails, Maira came to the conclusion that I was due a full refund and took care of issuing two credits to my credit card immediately. She handled the whole issue with professionalism, high ethical standards, and class; she is definitely a credit to your company! Sue Gearhart
10 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you so much for your kind and detailed feedback, Sue! We are so pleased to hear that Maira and Bernadeth were able to provide you with the support and resolution you deserved. We will make sure to pass along your wonderful words to both of them. It was our pleasure to assist you and we truly appreciate you taking the time to share your experience. RejuvaCare Customer Support
It feels good when I use it,maybe in…
It feels good when I use it,maybe in time it will help me walk better.
12 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for sharing your experience! We are so glad the device is feeling good so far. Consistent daily use is key and many of our customers start noticing meaningful improvements over time. We are rooting for you and hope you continue to see great results! RejuvaCare Customer Support
This company stands by their products.
This company stands by their products, and truly cares about people's well-being. When the shoulder device proved not to be helpful for me, Christian jumped right on it to refund my purchase. I was shocked that a company like this cared so much! Very rare these days. I am forever grateful to Christian and Rejuvacare for renewing my faith in Humanity.
Debra Blakely
10 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you so much for your heartfelt words, Debra! We are so glad Christian was able to take care of you and provide the resolution you needed. Your kind words mean the world to us and we will make sure to pass them along to Christian. We truly appreciate your trust in RejuvaCare and hope to have the opportunity to serve you again in the future. RejuvaCare Customer Support
I’m so very happy with the great…
I’m so very happy with the great customer service received from several team members, especially Sherman.
11 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you so much for the kind words! We are thrilled to hear you had a great experience with our team. We will make sure to pass along your feedback to Sherman. We truly appreciate your support! RejuvaCare Customer Support
Terrible service when it comes to…
Terrible service when it comes to returns.
8 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for your feedback. We are sorry to hear your return experience did not meet your expectations. We would love the opportunity to make this right for you. Please reach out to us at support@rejuvacare.com or +1 302-261-9613 (Mon-Sun, 9 AM-6 PM EST) and we will be happy to assist you. RejuvaCare Customer Support
Poor customer service…
Company refused to allow return of 2 Triple Method Shoulder Messager (1 used, 1 unused) which did not provide relief. Was told I had to wait until July before I could return (I called them at the beginning of May) I also believe they are charging $42.50 for a service I have never used. Would like a return and refind of all charges. Want to return 1 used and 1 unused shoulder devices for credit. Please provide return information.
11 mei 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for sharing your experience and we sincerely apologize for the difficulty you encountered. We want to make sure this is resolved for you as quickly as possible. Please reach out to us directly at support@rejuvacare.com or +1 302-261-9613 (Mon-Sun, 9 AM-6 PM EST) and reference this review so our team can look into your return and membership charges right away. We are committed to making this right for you. RejuvaCare Customer Support
I was panicking because I didn’t
I was panicking because I didn’t receive my purchase. I received a message that my order was delivered on a Saturday. I didn’t have anything on my porch. I immediately try to call but didn’t have contact information.
So I reached out to the company. No a good feeling when you can’t reach customer service..
6 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for sharing your experience and we are sorry to hear about the stress this caused. We are glad you were able to reach out and hope your situation was resolved to your satisfaction. We hear your feedback about accessibility and want you to know our team is available by phone at +1 302-261-9613 and by email at support@rejuvacare.com seven days a week. We appreciate your patience and hope to serve you better going forward. RejuvaCare Customer Support
Great Customer Service
Great Customer Service! I had a problem with the charges for your product unrelated to Rejuvacare involving my bank. Due to some issues with the bank and the charges I reached out to your Customer Service and a delightful person, named Maira promptly responded even over the weekend and was able to resolve the issue to my satisfaction completely so I could resolve the issues with my bank. This is the type of customer service that encourages customers to do business and continue doing a business with at company.
8 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you so much for sharing your experience! We are so glad Maira was able to assist you promptly and help get everything resolved to your satisfaction. We will make sure to pass along your kind words to her. We truly appreciate your support and look forward to continuing to serve you! RejuvaCare Customer Support
Received 2 foot massage units
Received 2 foot massage units. Neither would charge only received an LL on the display. Was informed to send a video and never received a call back. Also received a leg message unit that would not charge. Called and was given the option of them sending replacement units, upon receipt back to them or a Refund. I opted for a Refund and was informed that I was responsible to return their defective merchandise. Don't waste your money and it cost me $18.00 to send their "Trash" back to them and now I have to hope that I get a Refund for the monies I laid out. I was really hopeful at receiving the benefits to my body, as was relayed in their Video. Quality control is obviously an issue. I guess you get what you pay for. Don't waste your hard earned money on these products!
8 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered with your devices and we sincerely apologize for the frustration this has caused. This is not the experience we want for any of our customers. We would love the opportunity to make this right for you. Please reach out to us directly at support@rejuvacare.com or +1 302-261-9613 (Mon-Sun, 9 AM-6 PM EST) so we can address your concerns personally. RejuvaCare Customer Support
Antwoord van Offer Rejuvacare
Thank you for the kind words! We are glad Maria was able to help resolve your issue. We will make sure to pass along your feedback to her. RejuvaCare Customer Support
Derling was knowledgeable and efficient…
Derling was knowledgeable and efficient he walked me through the set up process and was able to troubleshoot and get my RejuvaCare belt working
He also followed up with a video explaining the uses, which was extremely helpful
7 juni 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for the wonderful feedback! We are so glad Derling was able to walk you through the setup and get everything working for you. The extra follow-up with the video is exactly the kind of service we strive to provide. We will make sure to pass along your kind words to him. Enjoy your RejuvaCare belt! RejuvaCare Customer Support
This is a dishonest foreign company…
This is a dishonest foreign company that looks to exploit seniors. They are one of the worst
They will bill you for product NEVER SHIPPED
This company is bad news looking to rip off seniors
3 juni 2025
Review zonder uitnodiging
Adam did a fantastic job handling
Adam did a fantastic job handling
My refund for a subscription.
Thank you, Adam!
29 mei 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Thank you for the kind words! We are so glad Adam was able to take care of your refund smoothly. We will make sure to pass along your feedback to him. RejuvaCare Customer Support
Daniela made the difference
Daniela made the difference. She was very helpful and professional.
27 mei 2026
Review zonder uitnodiging
Nathan listened to our concerns and…
Nathan listened to our concerns and took care of our questions and concerns. I wish all customer service people were as understanding as Nathan.
26 mei 2026
Review zonder uitnodiging
Antwoord van Offer Rejuvacare
Hello Craig, Thank you for sharing your feedback.
We’re glad to hear that Nathan was able to listen to your concerns and assist you effectively. It’s great to know your questions were taken care of and that you had a positive experience with the support provided.
We will make sure your feedback is shared with Nathan and the team. If you need any further assistance, please feel free to reach out.
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