offgridstores.com Reviews 5

I purchased an outdoor water proof breaker box for my set up. After approximately 9 months my set up was getting no power. Upon investigation I found the box had been leaking and the breaker had corrosion resulting in no function. I reach out to the company who responded promptly the same day. Within 1 week my replacement product was in route to me. Great handling of the situation at no cost for me.

Not only did offgrid have what i was looking for in solar products for my ClassB sprinter set up, but when my box arrived with damage, and subsequent damage to the panel, they were prompt with correspondence and replacement. You can buy from these guys with complete confidence. i had a really good experience with them.

The communication, customer service and professionalism was excellent. Ryan is the best!

Order a product and after 4 days of waiting for shipment confirmation I called and they said it was system error and my product would ship out the following day and they will follow up with email reply. Well three days later with no shipment update and no email follow up I had to call again and same answer the product will ship and tomorrow and we will follow up with email replay. Let see what happens this time.

I purchased a generator bundle with a 400w panel via their website. A few days later, they send me an email stating that they have a glitch in their system that applied the wrong coupon code to my order and gave me two options, cancel my order or pay the "difference" of the actual price of the bundle. Instead operating with integrity and accountability, and fixing the issue, they are canceling orders and doing a switch-a-roo on the pricing. More importantly, instead of calling me to apologize, the dude that called me with accusatory tone, suggested that I was the problem and that I had done something nefarious. The f'in nerve. You have been forewarned. You are better off buying directly from EcoFlow or from another vendor.