I previously left a review about my experience with OhentPay after they closed my account on 10 April 2026 while holding £86.46 of my money. At the time, I was told that my remaining bala... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had only one successful transfer that took the one-business day processing time to receive the funds. On one occasion it took three days and on the last occasion, it took 12 days to process the transa... Toon meer
Bedrijf heeft geantwoord
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Toon meer
Bedrijf heeft geantwoord
My experience in using Ohentpay for all my transactions over the years has been excellent. The best rate offered compared to compeitors. Bestides, the instant alert confirming my proceesing is complet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Contactgegevens
411 Ilford Lane, IG1 2SN, Ilford, Verenigd Koninkrijk
- marketing@ohentpay.com
- ohentpay.com
3,0
Gemiddeld
508 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Since I have being using ohentpay I…
Since I have being using ohentpay I have never heard of anything called review,I provided everything that was asked of me yesterday but my transaction Is still on pending till today have asked for refund still to no avail..ohentpay you have no right ask people how they got there money or proof of funds you are not bank,please refund me my money or you complete my transaction and stop acting like fraudulent institution.refund my money or complete my transaction or else I will file for fraud.
9 november 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Nicholas,
Thank you for sharing your experience with us. We regret any inconvenience faced. As a regulated financial institution, OhentPay is required to conduct periodic reviews to comply with legal and security standards. This sometimes means requesting additional documentation including proof of identity, address, and source of funds.
We appreciate you taking the time to provide the requested information and we're pleased to confirm that we have now processed a refund for the transaction.
We value your business! If you need any other assistance, please reach out to our support team through the in-app live chat. We are here to help.
OhentPay.
The transfer was a seamless one
9 november 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Chuks,
Thank you for your feedback! We're delighted to hear your transfer was seamless - that's exactly what we aim for with every transaction. We appreciate you taking the time to share your experience!
OhentPay.
Fraudulent piece of trash
If it is possible to give a company 0 star, I would. Ohentpay doesn't deserve the one star they are getting. 15% of my transactions with them in 2years have ended with hectice customer care tussles.
They use slightly higher rate to entice you but their process is slow, unpredictable and frankly not worth the extra money you think the rate will give.
I will NEVER use them again and you they must refund my money completely.
Avoid them. Thrash company.
4 november 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Okuofu,
We sincerely regret the inconvenience you experienced with your transactions. While we aim for swift transactions, sometimes additional security checks are necessary to protect our users' funds and comply with financial regulations, and due to the steps involved, payment delivery can extend beyond the usual processing time frame.
I can confirm that the issue with your payment is currently being addressed and further updates will be communicated to you via our support channels.
We value your long-standing relationship with OhentPay and we hope to continue doing business with you.
Thank you.
OhentPay.
I had t wait for more than 24hrs
I had t wait for more than 24hrs , they are not reliable at all. If you need the money urgently I advise not to use ohentpay
3 november 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi there!
Thank you for sharing your concerns. We experienced a temporary delay with transactions initiated to NGN, which has now been resolved.
Please know that we have taken necessary measures to reduce the chances of this happening again. If you need any other assistance, please don’t hesitate to reach out via the in-app live chat or at support@ohentpay.com. We're here to help.💙
OhentPay.
My query was dealt with swiftly
My query was dealt with swiftly, and I received regular updates.
4 november 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Colin,
Awesome feedback! We're glad to hear that you've had a good experience with our services. We strive to resolve queries as quickly as possible and keep our users informed.
Thank you.
Ohentpay.
Ohent has proven to Ohent has proven to be fast and reliable transaction portal fast and…
Ohent has proven to be fast and reliable transaction portal, the rate is fairly great compared to other portals.
Equally, they provide information on the progress of my transaction to the final destination keeping me informed.
3 november 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Mathew,
We’re glad to hear that you found our services fast and reliable for sending money. Ensuring a quick and dependable service is our topmost priority, and it’s wonderful to know we’re making a positive impact for you.
At OhentPay, we strive to build real relationship with our users, ensuring they feel supported at every step of their financial journey.
Thank you for sharing your experience!💙
OhentPay.
Bad First Impression
My transaction of Pound to Naira is now over 13 Hours and status still on processing, the customer agent assigned "Francisca" is not even replying.
I need the Naira urgently, meanwhile this is my first transaction with OhentPay, what a first impression!
2 november 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Cornelius,
We regret to note the experience you had with your GBP to NGN transaction. We understand this delay has caused you inconvenience, especially as a first-time user of OhentPay. This is not representative of our standard service level.
We experienced a temporary processing delay with our NGN payout partner, which affected your transaction. I'm pleased to confirm that your transaction has now been fully processed.
If you need any other assistance, please don't hesitate to reach out through our live chat support in-app. We value your business and are committed to providing you with better service in the future.
Thank you,
OhentPay.
Antwoord van OhentPay Limited
Hey Adaobi,
Thank you for the wonderful feedback! We’re glad to hear you found our service fast and efficient. We’re committed to providing this experience every time!
OhentPay.
Fast and hitch free
Fast and hitch free, totally recommending ohentpay to my colleagues.
30 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Imeh,
Thank you so much for your positive feedback! We're thrilled you had a fast and seamless experience with us. We’re dedicated to making sure every transaction is smooth and efficient. Thanks for the recommendation.
OhentPay.
My last transaction was delayed due to…
My last transaction was delayed due to problem even though their service is usually fast. Overall, their service is satisfactory compare to other leads.
25 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Gloria,
We’re glad to hear that you find our service satisfactory and appreciate your understanding regarding the recent delay. While we aim for speed with every transaction, occasional issues may arise, and we’re committed to resolving them as quickly as possible.
We’re grateful for your patience and look forward to continuing to serve you.
OhentPay.
Was fast and stress free
24 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Bukola,
Thank you for the great feedback! We're thrilled to hear that your experience was fast and stress-free. Providing a smooth and efficient service is what we aim for, and it’s wonderful to know we met your expectations.
OhentPay.
Very awful experience
Very awful experience it's been almost 72hours i am yet to receive the money and whoever is chatting as the customer support has nothing reassuring to say.
Refund my pounds or give me my naira, No.
What if It was for an emergency?
25 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello ATB,
We regret to note this experience and any distress caused. We understand how crucial it is for funds to be delivered promptly, especially in urgent situations. Typically, transactions are processed within minutes, but in rare cases, delays can occur due to external factors.
We experienced a slight delay in processing payments to NGN, but this has now been resolved. If your transaction is still unresolved, please contact us at support@ohentpay.com or through the in-app live chat, and we will prioritize assisting you.
Thank you.
OhentPay.
Poor customer services
All funds have been received.
Thank you Team-OhentPay.
28 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Nafiu,
Thank you for sharing your experience, and we regret to note the inconvenience faced. We’ve confirmed that your transaction from 10/26/2024 has been processed and successfully delivered to the recipient’s bank.
Occasionally, even after a transaction shows as completed on our end, the recipient’s bank may have a slight delay in crediting the funds. We suggest reaching out to the recipient bank with the transfer confirmation for further assistance.
If there’s anything more we can help with, please don’t hesitate to contact us at support@ohentpay.com or via the in-app live chat. We're here to support you!
OhentPay.
Ridiculous money won’t drop until next…
Ridiculous money won’t drop until next day
25 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Abayomi,
Thank you for your feedback. Typically, our processing time is within 15 minutes, but occasional delays may happen due to to external processing times, such as with banking partners or verification requirements.
We're glad to confirm that your transaction has now been completed. If there’s anything more we can help with, please feel free to reach out via the in-app live chat or at support@ohentpay.com. We're here to help.
OhentPay.
This was because of an urgent…
This was because of an urgent transaction I made since 14:00 till this point it's still processing. Not very happy with it.
25 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Chukwuebuka,
Thank you for sharing your concerns. We understand that the delay has been inconvenient for you. We experienced a minor setback with transactions initiated to NGN, but we have taken steps to expedite the processing. We're pleased to inform you that your transaction has now been completed.
If you need any other assistance, please don’t hesitate to reach out via the in-app live chat or at support@ohentpay.com. We're here to help.
OhentPay
Antwoord van OhentPay Limited
Hi Hilary,
Thank you for the wonderful feedback! We’re thrilled to hear your experience was seamless. We'll keep up the good work to make every transaction just as smooth.
OhentPay.
Antwoord van OhentPay Limited
Hi Udoye,
Thank you for the great feedback! We’re thrilled to hear you’re enjoying our fast transaction times. We’re here to keep delivering the speed and reliability you expect.
OhentPay.
This 4-star review was for the…
This 4-star review was for the transaction done yesterday. No complaints with this.
23 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Sharon,
Thank you for your 4-star review. We're glad everything went smoothly with your transaction. If there’s anything we can do to make your next experience a 5-star one, please let us know. We’re always here to improve and serve you better!
OhentPay.
They deliver without delay and they…
They deliver without delay and they have the best app exchange rate consistently .
24 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Commee,
We're glad that you're enjoying our timely service and competitive exchange rates on the app. Consistency is key for us, and we're happy to know it's making a difference for you.
Thank you.
OhentPay.
Very reliable and trusted 100%
23 oktober 2024
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Friday,
Thank you so much for your kind words and for trusting OhentPay! We're thrilled you've had a reliable experience with us. Providing a trustworthy service is always our top priority.
OhentPay.
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