I previously left a review about my experience with OhentPay after they closed my account on 10 April 2026 while holding £86.46 of my money. At the time, I was told that my remaining bala... Toon meer
Bedrijf heeft geantwoord
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Had only one successful transfer that took the one-business day processing time to receive the funds. On one occasion it took three days and on the last occasion, it took 12 days to process the transa... Toon meer
Bedrijf heeft geantwoord
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Toon meer
Bedrijf heeft geantwoord
My experience in using Ohentpay for all my transactions over the years has been excellent. The best rate offered compared to compeitors. Bestides, the instant alert confirming my proceesing is complet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Contactgegevens
411 Ilford Lane, IG1 2SN, Ilford, Verenigd Koninkrijk
- marketing@ohentpay.com
- ohentpay.com
3,0
Gemiddeld
508 reviews
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Still waiting for my money to be paid and I don’t know if it will ever come
It’s been almost 2 days now and I have not received my money in the currency I tried to change with them despite providing 2 separate bank accounts for payment. I have asked for a refund in the original currency I paid in but they refused and they are telling me to wait for my money indefinitely. Use this service at your own risk. If there was a zero star, I would give it to them. Bordering on fraud.
11 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello,
Thank you for reaching out, and we truly regret the inconvenience you’ve experienced.
At OhentPay, we strive to process all transactions as quickly as possible. However, delays can occasionally occur due to factors beyond our control, such as when the recipient’s bank is experiencing downtime. In such cases, we may request an alternate account to help expedite the payout.
While we’re unable to reverse transactions already in progress with our payout partner to issue a refund in the original currency, please rest assured that your funds remain safe. Our team closely monitors such cases to ensure the payment is completed as soon as the receiving bank is available, or helps redirect the funds to the alternate account provided.
This should now have been resolved for you. However, if you're still experiencing a delay, please don’t hesitate to reach out via the in-app live chat — we’ll be happy to assist you further.
OhentPay
Ohentpay at is worst and no longer fit purpose
Ohentpay is now one of the worst money transfer platform . They started well but now very terrible to use. If you have an emergency they are the worst and now their platform are no longer reliable. Please research others better platforms . OhentPay is now terrible platform, I had sent money for medication last week, I had to come to this platform before the recipient was credited, I tried them again today the same is the case. Please run from ohentpay .
11 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Andrew,
Thank you for reaching out, and we regret the inconvenience faced. At OhentPay, we always aim to process transactions as swiftly as possible, but occasionally, delays may occur due to factors such as bank downtimes which are unfortunately beyond our control.
We understand how important time-sensitive transfers can be, and we take that very seriously. That’s why we display the estimated delivery timeframe at the point of transfer to help our customers make informed decisions.
We’re happy to confirm that your transaction has now been successfully processed.
If you have any further questions or need assistance, please don’t hesitate to reach out via the in-app live chat.
OhentPay.
Fast payment
Fast payment. Better Funding arrangement Required.
Initial issue was they had no readily visible advise how to fund your account, but once you worked it out, the payment time was quick.
9 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Noble,
We're glad to hear you were happy with the speed of your payment. We appreciate your input. Your experience matters to us, and we're always working to make things better.
Thank you.
OhentPay.
Fast and easy transfers with good conversion rates and reasonable service charge
Fast and easy transfers with good rates and
8 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Joshua,
We’re glad to hear you’re enjoying the fast transfers, great rates, and reasonable service charges. At OhentPay, we’re committed to making your experience smooth and affordable every step of the way.
OhentPay.
Mistake I made I didn’t read the…
Mistake I made I didn’t read the reviews before I used the app worst experience ever WARNING!!! If you need your money to be transferred ASAP run from Ohentpay your money get stuck for one day before your payment can go through. I have used other platforms before and never had this issue I had with them.
7 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Agupugo,
Thank you for sharing your feedback. We regret to hear about your experience.
At OhentPay, we pride ourselves on quick payments and seamless delivery. However, there are rare instances where factors beyond our control, such as bank delays, destination bank issues, or verification requirements, can impact the instant processing of a transaction. In such cases, we always strive to keep our customers informed, whether by reaching out for required documentation or updating the expected delivery time directly in the app.
We’re glad to know that your transaction has now been successfully received. For quicker resolution in the future, please feel free to reach out via support@ohentpay.com or use our in-app live chat—we’re always here to help.
OhentPay.
OhenPay is very inconsistent with turn…
OhenPay is very inconsistent with turn around, despite introducing a wallet funding system, that should make payment transfer seemless.
Recently I made a transfer to enable me pay medication for a relative, it’s been 24 hours fund yet to be credited to the recipient account?
4 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Andrew
Thank you for reaching out, and we truly regret the inconvenience you faced. At OhentPay, we strive to process all transactions as quickly as possible. However, delays can sometimes occur due to factors beyond our control, such as bank downtime.
We completely understand how crucial time-sensitive transfers are — especially in urgent situations like yours — and we take that very seriously. This is why we always display the estimated delivery timeframe at the point of transfer, so customers can make informed decisions.
We're pleased to confirm that your transaction has now been successfully processed.
If you need any further assistance, please don’t hesitate to reach out via the in-app live chat.
Thank you.
OhentPay.
It was fast and effectively done within…
It was fast and effectively done within a minute when I transferred to another UK bank account, but the only annoying thing is the 0.20 transfer charges which is absolutely absurd because none of these other accounts services charge to send money locally within the UK and that you guys really need to work on.
4 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello there!
Thank you for your feedback! We're thrilled to hear your transfer went through in under a minute — that's the speed we love to deliver!
We understand your concern about the £0.20 local transfer fee. While this small charge supports the smooth running of our services, here’s a smarter way to save on these charges!👀👇
You can easily upgrade your current plan to one of our Monthly options for a small fee and enjoy fantastic benefits, including free local and cross-border transfers, plus the ability to hold multiple currencies in one account. T&Cs applies.
If you’d like more information, feel free to contact us at support@ohentpay.com. We’d love to help you take full advantage of this offer!
OhentPay.
No more debit card payment option?
Will you ever bring back the option of debit card payments?
Also, I accidentally clicked yes to opening an account with Ohentpay and do not want that account at all. How can I cancel that bank account as I am not interested in keeping it?
If you are not restoring the debit card payment option on your App, I would rather use other fund transfer Apps that do.
3 april 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Kizito,
Thank you for reaching out with your concerns. OhentPay is a global remittance company, and we offer multi-currency accounts to support seamless international transactions. As part of our recent service updates, we introduced account numbers for users to enhance convenience and seamless transactions.
We understand that the debit card payment option was your preferred method. While this option is currently unavailable, we’re actively working with our card processing partners to restore the service as soon as possible.
In the meantime, you can still fund your OhentPay wallet by making a manual transfer to your provided account number. This alternative allows you to continue using the app for transfers and other services without interruption. We encourage you to take advantage of this option for now, and we’ll keep you informed once card payments are available again.
We appreciate your patience and understanding. If you need further assistance or would like help with your account, please reach us via live chat or at support@ohentpay.com.
OhentPay.
HORRIBLE COMPANY STAY AWAY
Wow, This company is so awful I'm even in shock.
Their app, it's some kind of online bank? Based in Nigeria? Somehow they managed to get a license to operate in the EU , the USA and other countries. As a payment app? With bank accounts.
Well... I strongly advice everybody to not use this app. Your money is not safe here.
Safe as in, if you deposit money here, you won't get it out. Because,
This company just LOVES to freeze accounts for no particular reason.
I was using their app for something like one month.
Everything seemed kinda normal. Okay.
I deposited money from my bank account in the UK to my name, and I withdrew money to another bank account in the UK to my name. Nothing strange right?
Then this week. Suddenly. Any incoming transaction to the othenpay pay.... all of them they were not instantly deposited, they were "pending" and "under review.
And I'm not kidding they were even manually checking incoming of 10 euros, 15 pounds transactions.
????
Sounds ridiculous.
Then eventually yesterday they entirely froze my account, I can't deposit, I can't cash out.
Their reason?
"Dear client , we are conducting a random account check, today you're the lucky one"
Yeah I mean, what they gonna find? Cockroaches under the bed? Literally all the transactions are to my name.
WHAT? Man....
I've never see such crazy, financial criminal behavior in my life.
How are they allowed to operate in the EU and in the USA? I got no idea.
So, if you want to keep your money.
Don't deposit it here, you won't get it back.
26 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Ralph,
We understand your concerns regarding the temporary review of your account.
OhentPay is a regulated financial institution, registered under the Financial Conduct Authority (FCA) and operating under strict financial laws to ensure compliance and the security of our users’ funds.
Account reviews are not conducted arbitrarily. As outlined in our terms and conditions, periodic security checks are necessary to comply with regulatory requirements. These reviews apply to all users and are essential for fraud prevention, platform integrity, and adherence to regulatory requirements.
At no point are funds “stolen” or “held without reason.” When an account is under review, it is usually due to standard regulatory checks. We are pleased to confirm that your review has been completed, and you have resumed transactions without restrictions.
If you have any other concerns, our support team is available to assist you. We remain committed to providing a safe, secure, and reliable payment experience.
OhentPay.
Ohentpay is fast and reliable anytime…
Ohentpay is fast and reliable anytime and anywhere.Sending money to Africa has been made easy.
26 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Olubukola,
Thank you for your kind words! 😊 We're glad to hear that you find our services fast and reliable. Making money transfers easy and seamless is our top priority. We appreciate your feedback.
OhentPay.
Very terrible experience transaction…
Very terrible experience transaction was delayed for days
And I’m not able to withdraw my funds
Customer service is also very terrible you get quick response but zero solution
22 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Adewoyin.
Thank you for sharing your concerns. We strive to process payments promptly, but unfortunately, delays can sometimes occur due to circumstances beyond our control. We understand how inconvenient this must be, and this is not the experience we want for our customers.
We also regret to note that our customer support team did not meet your expectations. Our goal is to provide both timely responses and effective solutions. We would appreciate the opportunity to assist you further—please share more details about your transaction via support@ohentpay.com so we can look into it.
Your feedback is valuable to us, and we remain committed to improving our services.
OhenPay.
Awesome Experience
Awesome Experience. Been using OhentPay for a while now and it has been awesome. Sending money to Nigeria and receiving money from Nigeria have been made easier and simpler. All recent transactions are done within seconds. And the recently introduced BACS payment method is even better. Though 1 or 2 delays do happen once in a while but issues are resolved easily to restore customers confidence. I highly recommend them. They are not scammers guys, they are authorised and regulated by the Financial Conduct Authority of the UK.
24 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Atiemie,
We truly appreciate your recommendation and trust in our services. It’s great to hear that we have made your transactions seamless and that you’re enjoying the new BACS payment method. While occasional delays may occur, we remain committed to swift resolutions and excellent service.
If you ever need assistance, we’re here to help! 💙
OhentPay.
I made a transfer of 5000 naira and I…
I made a transfer of 5000 naira and I was asked to provide company documents before the transfer would appear in my account. Please what rubbish is that
24 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Victor,
We regret the inconvenience you experienced with your transactions. As a regulated financial institution, We sometimes review accounts to comply with regulations and ensure all transactions are legitimate as indicated in our Terms and Conditions. This helps us prevent fraud and keep your funds secure.
Ensuring that all necessary documentation is complete and accurate can contribute to the time required for the reviews. However, we can confirm that the issue with your payment is currently being addressed and further updates will be communicated to you via our support channels.
If you require additional assistance, please reach out to us via the in-app chat. Our support team is always available to help.
Thank you
OhentPay.
OHENTPAY...WHERE IS MY MONEY
OHENTPAY...WHERE IS MY MONEY.
MY FUNDS HAVE BEEN HELD FOR OVER 2 WEEK..TOSSING ME ABOUT WITH NO CONCRETE RESPOND. LIKE THIS IS BEING CONTROLLED FROM SOMEONE'S KITCHEN BY SOME MEDIOCRE. I WILL REPORT MY CASE TO THE FINANCIAL OMBUSMAN ..
21 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Chrs,
We regret to hear about your experience, and we completely understand how inconvenient this situation must be.
At OhentPay, our goal is to ensure instant transfers and payments are usually processed immediately. However, in some cases, transfers may be paused due to banking delays or if additional information/documents are required to comply with financial regulations.
We’ve requested more information, as we’re unable to trace your account. You can also reach out to us directly at support@ohentpay.com so we can assist you further. We appreciate your patience and cooperation as we work to resolve this as quickly as possible.
OhentPay.
You can not longer reply my reviews cus…
You can not longer reply my reviews cus you know you don’t want to release my money or refund it back to the senders, this is 3 weeks now and all you keep saying are all lies
9a40eac6-f2b2-11ef-b7ba-d6d46ae1b2fb
My transaction id .this is pure wickedness
20 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Ewoma,
Thank you for your kind words! 😊 We’re pleased to hear you find the app easy to navigate, and that our services are fast and reliable. Your satisfaction is very important to us.
OhentPay.
The App is improved.
I made a transfer, which worked a treat. I was not aware that there had been a pause on credit card transactions for remittances. But it was quite easy to employ BACS as OhentPay now advises. As a matter of fact, I prefer the option of BACS.
17 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Bobman,
Thank you for your understanding! We're currently working on restoring the card service, and in the meantime, we're glad that BACS has been a helpful alternative for you. We appreciate your flexibility and are here if you need any further assistance. 💙
OhentPay
Antwoord van OhentPay Limited
Hi Siki,
Thank you for your feedback! We're glad to hear that you're enjoying the improved, speedy money transfer service. Your satisfaction is our top priority.
OhentPay.
Horrible service
Horrible service. I was charged a fee of £19 just for funding my wallet and when I complained, they said it was because I used my card so the transaction fee is 1% of the amount I transferred. I explained to them that this was not stated on the app nor did I receive any prompt informing me of this fee before I completed the transaction, but they did not believe anything I said and were not willing to take any accountability. It is very disappointing that they would impose hidden charges on people. This is definitely my last time using their services.
4 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Christianah,
Thank you for sharing your feedback. We always strive to provide transparency and clarity regarding our fees.
To clarify, deposits made via direct bank transfer do not incur any charges. However, for card deposits, a service fee of £1.99 applies to amounts below £1,500, while a 1% fee applies to deposits exceeding £1,500. This is why a deposit into your wallet was charged a fee.
We understand how unexpected fees can be inconvenient, and we take your concerns seriously. After reviewing your transaction, we can confirm that the transfer fee was displayed during the process, and confirmation was required before proceeding.
We truly appreciate you as a customer and would love to continue supporting you. If you need any further clarification on our fees or services, please don’t hesitate to email support@ohentpay.com or use our in-app live chat.
OhentPay.
Not able to transfer directly from debit card plus double charges as a result of funding wallet and doing transfer
I have a very horrible experience lately. The app is not allowing customers to send money from the card anymore, it requests you to first fund your wallet and deduct £1.9 plus another charges while transferring to the naira account. My wife had similar issues and she could not even fund her own wallet and no option for her to transfer directly from her debit card.
I contacted your support team, they said they are working on the issue to have the platform running as normal, but unfortunately no feedback from your team since then.
6 maart 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Abidemi,
We appreciate you taking the time to share your feedback. Currently, direct transfers from debit cards are temporarily unavailable. While card deposits remain an option, we understand that the additional charges may be inconvenient. However, these fees are standard banking procedures imposed by the card issuer and are not solely determined by OhentPay.
The issue with direct card payments is due to a downtime with our card processing partners. We are actively working to restore card services as soon as possible, and our support team will provide updates as progress is made. Your patience is greatly appreciated, and please know that resolving this matter remains our top priority.
If you need any other assistance, please feel free to send us a direct message via our in-app live chat or email us at support@ohentpay.com. We're here to help.
OhentPay.
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