I love shopping at OKA when I visit family in the UK from America. The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and... Toon meer
Bedrijf heeft geantwoord
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Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it w... Toon meer
Bedrijf heeft geantwoord
The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, laye... Toon meer
Bedrijf heeft geantwoord
Ross was incredibly helpful and assisted me in putting together a scheme for our master suite and cinema room. I highly recommend clients go to OKA Chelsea and ask for Ross! Suzie, a very happy cu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contactgegevens
155-167 Fulham Road, SW3 6SN, London, Verenigd Koninkrijk
- +44 20 7581 2574
4,4
Uitstekend
371 reviews
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Poor customer service
Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it was not offered
5 oktober 2026
Antwoord van OKA - Chelsea
Dear Sarah
Thank you for taking the time to share your feedback with us. We regret that our store team was distracted by inventory tasks and failed to proactively offer assistance while you were browsing our home selection upstairs. We are taking steps to review this situation with our team to ensure proactive service is always prioritised over internal tasks. Your experience helps us improve our customer care.
Kind regards
OKA
I love shopping at OKA when I visit…
I love shopping at OKA when I visit family in the UK from America.
The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and therefore my house looks special too! The staff are warm and take time to show you item and make good suggestions, what a fun experience!
30 september 2026
Antwoord van OKA - Chelsea
Dear Bonnie
Thank you for your wonderful feedback. We are delighted to hear that visiting our Chelsea store is a highlight of your trips to the UK. It is lovely to know that our unique pieces bring a distinct touch to your home, and that our team provided such a warm, attentive, and enjoyable experience. We look forward to welcoming you back on your next visit.
Kind regards
OKA
Beautiful cushions
Beautiful cushions
Product packaged nicely . Customer service very quick to respond .
30 september 2026
Antwoord van OKA - Chelsea
Dear Mrs F
Thank you so much for your feedback. We are delighted to hear that you love your new cushions and that they arrived carefully prepared for you. It is also wonderful to know that our customer service team provided you with prompt and helpful support. We truly appreciate you taking the time to share your positive experience with us.
Kindest regards
OKA
Charlotte Tate-Johnson was fantastic
Charlotte Tate-Johnson was fantastic - her taste, service and follow through were all excellent.
27 september 2026
Antwoord van OKA - Chelsea
Dear Jennifer,
We’re delighted to hear that Charlotte looked after you so well.
It’s wonderful to know her service and advice made such a positive impression. We’ll be sure to pass your kind feedback on to her and the Chelsea team.
Kind regards,
OKA
A dreamy place OKA
The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, layered fabrics, and timeless styling. I especially loved their brilliant 'Bunched by OKA' faux floral displays and the fact that you can take your time exploring without feeling rushed. The staff are warm, creative, and incredibly helpful when you need them. A must-visit if you appreciate well-made furniture and beautiful presentation.
It's the perfect time to visit because they have a 30% off sale running right now in store and online .
23 september 2026
Antwoord van OKA - Chelsea
Dear Ms Kamran
Thank you for your wonderful review! We are so pleased to hear that you enjoyed your visit to our Chelsea store and found it to be a complete interior design experience. It's fantastic that you appreciated the beautiful displays and felt comfortable exploring at your own pace. We're delighted our team made your visit even more enjoyable.
Warm regards
OKA
Friendly and helpful staff
25 september 2026
Antwoord van OKA - Chelsea
Dear Robyn
Thank you for your kind feedback. We're so pleased to hear that our Chelsea team made such a positive impression during your visit. We truly appreciate you taking the time to share your review.
Warm reards
OKA
Always very helpful and friendly staff…
Always very helpful and friendly staff and lovely lovely things!
23 september 2026
Antwoord van OKA - Chelsea
Dear Gemma GD
Thank you for your wonderful review! We are so pleased to hear that you consistently find our Chelsea team to be helpful and friendly, and that you enjoy our lovely products. We truly appreciate your kind feedback.
Best wishes
OKA
The service at the shop was very good…
The service at the shop was very good and the delivery team were kimd enough to carry my heavy rug up 3 flights of stairs as my lift was out of order.
19 september 2026
Antwoord van OKA - Chelsea
Dear Jenny
We're so happy to hear about your positive experience with our Chelsea store and delivery team! We appreciate you acknowledging their kindness in a challenging situation. Thank you for your wonderful feedback.
Warm regards
OKA
Ross @ OKA Chelsea
Ross was incredibly helpful and assisted me in putting together a scheme for our master suite and cinema room.
I highly recommend clients go to OKA Chelsea and ask for Ross!
Suzie, a very happy customer!
17 september 2026
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Suzie
We are so pleased to hear about your positive experience in our Chelsea store and that you received such helpful assistance from Ross with your master suite and cinema room scheme. It's wonderful to know you were so happy with the service and we hope that you will visit us again soon.
Kindest regards
OKA
Chelsea Shop visit
I visited the Chelsea OKA shop and the staff were kind enough to take apart a huge faux floral display to be able to give me the large number of stems I wished as they were not able to purchase elsewhere in the store or online. I have searched for the faux olive stems online before and it seems they are very often out of stock so I was very glad to be able to find them in the store.
17 september 2026
Antwoord van OKA - Chelsea
Dear Greene,
We’re so pleased the Chelsea team were able to help you find the stems you had been looking for.
It’s lovely to know they went the extra mile during your visit, and we’ll be sure to pass your kind feedback on to them.
Kind regards,
OKA
Living in the Netherlands visiting OKA…
Living in the Netherlands visiting OKA was on my list when visiting London! Love your products, shop and the lady that helped me.
Why not opening one in the Hague?:)
12 september 2026
Antwoord van OKA - Chelsea
Dear Marinke
We are so happy to hear you enjoyed visiting our Chelsea store and love our products! It's wonderful to know our team provided excellent assistance during your London visit. We appreciate your kind words and the suggestion for The Hague!
Best wishes
OKA
I have just bought a sofa and was ably…
I have just bought a sofa and was ably advised and assisted by Michelle who patiently answered all my questions. First class customer service.
14 september 2026
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Paul and Amanda
We are so pleased to hear about your positive experience at our Chelsea store. It's wonderful to know that Michelle provided such exceptional assistance when choosing your new sofa. We truly appreciate you sharing your kind words and hope you will visit us again soon.
Best wishes
OKA
Great customer service
Great selection at flagship store and very helpful staff with their service
9 september 2026
Antwoord van OKA - Chelsea
Dear Cecile
We’re thrilled to hear that the Chelsea team looked after you so well and made your visit such a positive experience. We’ll be sure to pass your lovely feedback on to the team.
We hope to welcome you back soon.
Kindest regards
OKA
I was lucky enough to be served and…
I was lucky enough to be served and assisted by Lottie at the South Ken store . I discovered it was her first day and she was truly brilliant and Oka I would say are very lucky to have her . She will go far , great manner if she didn’t know the answer she immediately found out the answer
17 juli 2026
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Sarah
We're so pleased to hear you had such a positive experience in our Chelsea store. It's wonderful that Lottie was able to provide such fantastic service and guidance, especially on her first day. We truly appreciate your kind words and are delighted to have her as part of our team.
Warm regards
OKA
Very good service.
4 september 2026
Antwoord van OKA - Chelsea
Dear Georgia
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your lovely words on to the team.
We hope to welcome you back again soon.
Warm regards,
OKA
i Bought a red lamp and they gave me a…
i Bought a red lamp and they gave me a lamp without a shade stand
3 september 2026
Antwoord van OKA - Chelsea
Dear Hussain
We are sorry that the shade carrier was missing from your lamp base and lampshade, purchased in our Chelsea store. A member of our customer service team will contact you with a resolution.
Thank you for bringing this to our attention and we apologise for this oversight.
Best regards
OKA
Staff in store brilliant but delivery…
Staff in store brilliant but delivery company very poor. Despite paying thousands for furniture order promising assembly and unpacking, just dumped all the boxes in living room and refused to unpack and assembly saying we hadn't paid for it and then they reported back to OKA customer services that we refused the service! Not what you would expect from a luxury brand.
6 september 2026
Antwoord van OKA - Chelsea
Dear AJ
Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced with the delivery of your furniture. This is certainly not the level of service we aim to provide and we understand your frustration.
We can see that you are liaising directly with a member of our customer service team to resolve this situation. Please be assured that your feedback has already been escalated to our delivery partner for this matter to be investigated, and we that it has been arranged for a team to return to you today to complete the unpackaging and assembly.
We thank you for bringing this to our attention and sincerely apologise for the disappointment and inconvenience caused.
Kind regards
OKA
Great shop
Great shop, nice staff, painless delivery. Very pleased with the piece of furniture.
5 september 2026
Antwoord van OKA - Chelsea
Dear PGRS
We're so pleased to hear about your positive experience at our Chelsea store. It's wonderful to know that our team provided such excellent service, and your delivery was efficient.
We truly appreciate your kind words and are thrilled that you are pleased with your new item.
Best wishes
OKA
Beautiful furniture
Beautiful furniture, soft furnishings and home ware in the Chelsea store. The staff are always very helpful yet leave you in peace to browse
1 september 2026
Antwoord van OKA - Chelsea
Dear Mrs RVen,
Thank you for your lovely feedback. We’re so pleased you enjoy visiting our Chelsea store and appreciate the balance of support and space to browse.
Your kind comments mean a great deal, and we’ll be sure to share them with the team.
Kind regards,
OKA
Antwoord van OKA - Chelsea
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear you had such a positive experience with our Chelsea team.
Your comments mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
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