A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... Toon meer
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Lees wat reviewers zeggen
Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma. O... Toon meer
Bedrijf heeft geantwoord
Danielle at the Guildford branch outstanding customer service is a breath of fresh air - attentive and knowledgeable, even helped with booking a courier to deliver heavy furniture. Danielle should rec... Toon meer
Bedrijf heeft geantwoord
Unfortunately the item of furniture was damaged in several places. The issue was delt with very quickly. And hopefully a replacement is coming on Sunday.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contactgegevens
Tunsgate Quarter, GU1 3QY, Guildford, Verenigd Koninkrijk
- +44 1483 906287
4,8
Uitstekend
304 reviews
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Antwoord van OKA - Guildford
Dear Susan
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from our Guildford team.
Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Helpful staff
Genuine, informative advice from staff as I tackle refurbishing the interior of my cottage.
2 maart 2026
Antwoord van OKA - Guildford
Dear Heather
We're so happy that you had such a positive experience at our Guildford store, and our team was able to support you while choosing the right pieces for your cottage refurbishment.
We really appreciate your feedback and hope to welcome you back soon!
Kind regards
OKA
Antwoord van OKA - Guildford
Dear Mrs Paul
Thank you for sharing your feedback with us. It’s great to know that your recent visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
Great Customer Service
Lauren at the Guildford store was so helpful with a refund. She was friendly, professional and went out of her way to help. Thank you Lauren
30 maart 2026
Review zonder uitnodiging
Antwoord van OKA - Guildford
Dear Elaine,
Thank you for your kind feedback. We’re so pleased to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Lauren and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Antwoord van OKA - Guildford
Dear Jill
Thank you so much for taking the time to leave your review. We’re delighted to hear about your experience at our Guildford store, and we’ll be sure to pass your kind feedback on to the team. It’s wonderful to know you felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
Customer Care dept. made every effort to solve our small dilemma,
I was initially disappointed with the company sales policy regarding a replacement mug following an accidental breakage.
Unfortunately we broke one of our Cochineal coloured mugs (from the Kintaro range sold in a box of four at £50) Entirely our fault, a slip of the hand during washing. I have edited my original review as the response from the customer service department has been very good, with three communications offering possible solutions and attempts to help. This is rare in today’s retail sales and Nikki in the department has been exemplary in her efforts, hence my edited review.
These are lovely quality mugs, great finish and feel. A pleasure to use, but if you have the misfortune to break one you will have buy another four to make up your ‘set’. Just a warning. Handle with care!
Thanks OKA for your efforts and for the swift response.
26 maart 2026
Review zonder uitnodiging
Antwoord van OKA - Guildford
Dear Mike
Thank you for taking the time to share your review.
We are sorry to hear that one of your Kintaro Mugs has broken, and of the disappointment you were caused at being unable to purchase a single mug in store. The information provided by our showroom is correct and, regrettably, we do not sell these mugs individually.
We can see that one of our Senior Customer Service Advisors has emailed you directly today and is working on a resolution and will update you as soon as possible.
Once again, please accept our sincere apologies for the inconvenience you have been caused.
Kind regards,
OKA
Great staff & lovely furniture
Great staff who were very professional & helpful without being pushy. Good communication throughout the purchasing process. The furniture is very individual & well designed.
17 maart 2026
Antwoord van OKA - Guildford
Dear Phil,
Thank you for your kind review. It’s great to hear about your experience in our Guildford store, and we’ll be sure to share your feedback with the team.
We’re so pleased everything went smoothly and that you’re happy with your furniture. We hope to welcome you back again soon.
Kind regards,
OKA
The in-store team at Guildford were…
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shocking & I will question whether to purchase again from OKR as a result.
8 maart 2026
Antwoord van OKA - Guildford
Dear Kelly,
Thank you for your review. We are pleased to hear that you had a positive experience with our Guildford store team, though we are very sorry to read about the issues you experienced with the delivery.
We understand how frustrating this must have been, particularly with your order being lost and the need for it to be resent. Please accept our sincere apologies for the inconvenience caused.
Your feedback regarding the delivery experience has been shared with the relevant teams as we continue to review our delivery partners and overall service.
Kind regards,
OKA
Delivery Service
I was disappointed to be charged a delivery charge for collecting an order from store. For any retailer I would not expect this.
14 maart 2026
Antwoord van OKA - Guildford
Dear Adele,
Thank you for your feedback — we completely understand why this would feel disappointing, and we’re sorry for any frustration caused.
We have recently introduced a small, tiered charge for our Click & Collect service to reflect the cost of picking, packing, and transporting orders to your chosen store. These costs have increased in line with rises in wages, employment costs, and fuel. That said, we do still absorb part of the cost ourselves, and we aim to keep our rates in line with other premium homeware and furniture brands.
We appreciate that this may not be what customers expect when selecting store collection, and your feedback is incredibly helpful as we continue to review how we communicate and deliver this service.
Kind regards,
OKA
Your products!
Your products!! I love everything. Bought from guildford store 3/4 times before and staff always delightful.
Quality of items I bought over three years very good.
9 maart 2026
Antwoord van OKA - Guildford
Dear Kathy,
Thank you for your lovely feedback and for your continued support. It’s always so nice to hear from returning customers, and we’re delighted you’ve had such positive experiences with our Guildford team over the years.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Gracie was charming
Gracie was charming, attentive and extremely helpful. Nothing was too much trouble. We are delighted with our OKA cushions.
12 maart 2026
Review zonder uitnodiging
Antwoord van OKA - Guildford
Dear Stephen
Thank you so much for taking the time to leave your review.
We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Gracie. It’s wonderful to know you’ve felt so well looked after and are happy with your new cushions.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful quality products
Beautiful quality products. Efficient friendly staff, great service.
3 maart 2026
Antwoord van OKA - Guildford
Dear Pippa,
Thank you for taking the time to share your review. We’re delighted to hear about your experience in our Guildford store and truly appreciate your kind feedback. We’ll be sure to pass your comments on to the team and hope to welcome you back again soon.
Kind regards,
OKA
Staff at Sunninghill and Guildford were…
Staff at Sunninghill and Guildford were very helpful and friendly when I needed some extra cushions
3 maart 2026
Antwoord van OKA - Guildford
Dear Ms Lewis,
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our teams in both Sunninghill and Guildford, and we’ll be sure to share your kind feedback with them. We hope to welcome you back again soon.
Kind regards,
OKA
We found getting the right combination…
We found getting the right combination of cushions for our new home quite tricky. Guildford branch staff could not have been more helpful, however many times we came in to change our minds! Fantastic service & lovely staff. We will be back!
28 februari 2026
Antwoord van OKA - Guildford
Dear Customer,
Thank you for taking the time to share your feedback. We’re so pleased to hear that the Guildford team were able to support you while choosing the right pieces for your new home. We’ll be sure to pass your kind comments on to the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Beautifully displayed store, with lots of fabulous merchandise
Beautifully displayed store.
28 februari 2026
Antwoord van OKA - Guildford
Dear Carol
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased that you enjoyed your visit to our Guildford store and their selection of products on display.
We do hope that you will visit us again soon.
Kind regards
OKA
The most friendly helpful and…
The most friendly helpful and experienced staff at the Guildford branch. It made our day a very pleasant one. Many thanks to Polly and Charlotte for your care and service.
Regards Angela and Michael Gray
28 februari 2026
Review zonder uitnodiging
Antwoord van OKA - Guildford
Dear Michael
We're so happy to hear that our team's friendliness and expertise at our Guildford store made your day so pleasant, and your experience so enjoyable. We truly appreciate your kind words will ensure that they are passed to Charlotte and Polly, and the wider team.
We hope that you will visit us again soon!
Kind regards
OKA
Great Service and lovely lamp
Lovely lady called Georgina (I think) but her middle name definitely was Victoria served us and was most helpful
17 februari 2026
Antwoord van OKA - Guildford
Dear Customer,
Thank you for taking the time to share your review.
We are delighted to hear that you are pleased with your lamp and that you received such helpful service during your visit. It is always wonderful to know when our team create a positive and memorable experience for our customers.
Your kind comments are greatly appreciated.
Kind regards,
OKA
Antwoord van OKA - Guildford
Dear Brenda,
Thank you for taking the time to leave your review.
We are so pleased to hear that you continue to enjoy shopping at our Guildford store. It is always wonderful to know when our customers have such positive and pleasant experiences.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Extremely Helpful
I experienced a bit of confusion, trying to order a sale chair on line. I phoned the nearest store, Guildford, and they couldn’t have been more helpful. They even completed the order for me, the chair arrived 3 days later. Perfect.
5 februari 2026
Antwoord van OKA - Guildford
Dear Maureen,
Thank you very much for taking the time to share your experience.
We are delighted to hear that the Guildford store team were able to assist you with your order and resolve the confusion you encountered online. It is wonderful to know that you found the team so helpful and that your chair arrived promptly.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Glass marble pendant light shade.
Purchased a "marble" glass pendant light fitting which was out of the ordinary in the sale. Delighted with the item. (I would have scored 5 stars if there was a collect from store option. For some inexplicable reason OKA have not caught up with other retailers in this respect and I had no other option other than pay an extra £10 for delivery, or wait some considerable time for a certified electricians to disassemble one on show in the shop).
4 februari 2026
Antwoord van OKA - Guildford
Dear Hilary,
Thank you for taking the time to leave your review and for sharing such detailed feedback.
We are delighted to hear that you were pleased with your marble glass pendant light shade and that you found such a unique piece in the sale. It is always wonderful to know when customers are happy with their purchase.
We are sorry, however, to read of your disappointment regarding the lack of a collect-from-store option and the inconvenience this caused. Your comments are both valid and appreciated, and we fully understand how important flexibility and convenience are when making a purchase. Feedback such as yours is invaluable and will be shared internally as we continue to review and improve our services.
Thank you again for your thoughtful review.
Kind regards,
OKA
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