A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma. O... Toon meer
Bedrijf heeft geantwoord
Danielle at the Guildford branch outstanding customer service is a breath of fresh air - attentive and knowledgeable, even helped with booking a courier to deliver heavy furniture. Danielle should rec... Toon meer
Bedrijf heeft geantwoord
Unfortunately the item of furniture was damaged in several places. The issue was delt with very quickly. And hopefully a replacement is coming on Sunday.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contactgegevens
Tunsgate Quarter, GU1 3QY, Guildford, Verenigd Koninkrijk
- +44 1483 906287
4,8
Uitstekend
304 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van OKA - Guildford
Dear Alison,
Thank you for your kind review. We’re so pleased to hear that you received such great support during your visit to our Guildford store and that your shopping experience was a positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Great Customer Service
Lauren was extremely helpful and patient with me whilst choosing my new lamp and shade. She couldn't do enough for me and had great ideas, the combination we chose looks perfect. Such excellent customer service, thank you so much!
21 oktober 2025
Antwoord van OKA - Guildford
Dear Tui,
Thank you for your wonderful review. We’re so pleased to hear that your visit to our Guildford store was such a positive experience and that you received such attentive and thoughtful service while choosing your new lamp and shade. It’s lovely to know you’re happy with the final combination.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diane was very nice and very helpful
Diane was very nice and very helpful. She recognise me & took time to hep me in my choice. She is very professional, th reason why I would definitely come back to Oka in Guildford.
21 oktober 2025
Antwoord van OKA - Guildford
Dear Marie-Helene
We're happy to hear that you had such a positive experience at our Guildford store. We truly appreciate your kind words and are so glad that our team always offer the helpful and attentive service we strive to deliver, and we will ensure that your feedback is passed on.
Warm regards
OKA
Helpful assistant but by the time I…
Helpful assistant but by the time I left a queue formed so need more assistants.
Very nice experience and lovely products.
Nothing too much trouble.
30 oktober 2025
Antwoord van OKA - Guildford
Dear Ms Thomson
Thank you for your kind words. We are delighted to hear that you enjoyed your time in our Guildford store and that our team delivered the attentive service we strive for. We hope you enjoy your new pieces, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diana at your Guildford branch made us…
Diana at your Guildford branch made us very welcome and helped us greatly in our choices of fabric for the sofa we have bought plus cushions also. She is very professional and empathetic.
28 oktober 2025
Antwoord van OKA - Guildford
Dear Tim,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Guildford store was such a positive experience and that you felt so well supported while choosing your sofa and cushions. Providing professional and thoughtful service is something we truly value, and it’s lovely to know this came across during your visit.
We hope you enjoy your new pieces and look forward to welcoming you back again soon.
Kind regards,
OKA
Great service at Oka Guildford
Great service at Oka Guildford. Danielle in particular is so personable and nice to deal with. At this store they’ve helped me a lot with ordering, reserving, returning. Always helpful and knowledgeable.
16 oktober 2025
Review zonder uitnodiging
Antwoord van OKA - Guildford
Dear Rachael
We're happy to hear that you had such a positive experience at our Guildford store. We truly appreciate your kind words and are so glad that our team always offer the helpful and knowledgeable service we strive to deliver. Thank you for your kind words.
Warm regards
OKA
The service from Eglee in the Guildford…
The service from Eglee in the Guildford store was incredibly helpful and made decisions of what to buy very easy. The quality of the products is to a good standard and tasteful with a lasting impression. I will certainly be using Eglee for any future purchases as she was patient and had an eye for matching items together.
1 oktober 2025
Review zonder uitnodiging
Antwoord van OKA - Guildford
Dear Rowena,
Thank you for your wonderful review. We are thrilled to hear that your visit to our Guildford store was such a positive experience. It is always rewarding to know our team delivers the attentive and personalised service we aim for. Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
Fantastic service from Eglee in Guildford
Fantastic service from Eglee in the Guildford store! She was so helpful, pulling design options together for us for our dining room, and also sourcing items for us and arranging delivery. Thank you!
22 september 2025
Review zonder uitnodiging
Antwoord van OKA - Guildford
Dear Will,
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Eglee at our Guildford store. It’s great to know she was so helpful in pulling together design options and arranging everything for your dining room. Your kind words will be shared with her and the team.
Kind regards,
OKA
I went to the Guildford store to…
I went to the Guildford store to enquire about the Floren coffee table which I saw online. A £900+ purchase.
The service in the store was excellent and the quality of the table was too so I placed an order.
After the order was placed it has been a disaster: the order was delivered with only the coffee table legs, no top. Then I complained about this and rejected the failed delivery. Helpfully the person on the phone refunded the delivery fee and reiusssd the delivery. But they didn’t provide any details that the table was now out of stock and wouldn’t be delivered for another month! I then waited weeks and heard nothing about the new delivery despite calling twice.
I then gave up and cancelled the order rather than being stuck in limbo.
Great products, terrible reliability of service and delivery.
20 september 2025
Antwoord van OKA - Guildford
Dear Dharmesh,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced following your order for the coffee table.
While we are pleased to hear that you received excellent service in our Guildford store, we fully understand how disappointing it must have been to face such difficulties with the delivery and communication afterwards. This falls short of the high standards we set for both our customer service and delivery experience.
Your feedback has been shared with our fulfilment and delivery teams to help prevent similar issues in the future. We appreciate you taking the time to bring this to our attention and regret that this experience has not reflected the quality you rightly expect from OKA.
Kind regards,
OKA
Absolutely superb service
Absolutely superb service - Pollyanna and Danielle were exceptional. Really helped us with advice and went above and beyond to help! Thank you so much!
20 september 2025
Antwoord van OKA - Guildford
Dear Lisa,
Thank you for your wonderful review. We’re so pleased to hear you received such superb service from Pollyanna and Danielle at our Guildford store. Your kind words mean a lot, and we’ll be sure to share your feedback with them both.
Kind regards,
OKA
I was in Oka for some of your lovely…
I was in Oka for some of your lovely flowers! I found a display in the winter magazine & vey helpful Young lady
Put it all together for me.
I now have the look that I wanted in my lounge so thank you what was as usual a supper experience.
Mrs Golden.
17 september 2025
Antwoord van OKA - Guildford
Dear Mrs Golden,
Thank you for your wonderful review. We’re delighted to hear that our Guildford team helped you recreate the beautiful floral display from our magazine and that you’re so pleased with how it looks in your lounge. It’s lovely to know your visit was such a great experience.
Kind regards,
OKA
Beautifully layed out store and staff…
Beautifully layed out store and staff very friendly and helpful
9 september 2025
Antwoord van OKA - Guildford
Dear T. Moore,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Guildford store and found both the layout and our team so welcoming and helpful. Your feedback is greatly appreciated.
Kind regards,
OKA
The staff at the Guildford store are so…
The staff at the Guildford store are so pleasant and helpful, especially Will and Eglee, they provide great advice and are very friendly. The store is impeccable and makes me want to buy everything.
25 augustus 2025
Antwoord van OKA - Guildford
Dear Liz,
Thank you for your wonderful review. We’re delighted to hear you received such great advice and friendly service from Will and Eglee at our Guildford store. It’s lovely to know you enjoyed the impeccable presentation of the store too — your kind words will be shared with the team.
Kind regards,
OKA
Antwoord van OKA - Guildford
Dear Mr Cook,
Thank you for your kind review. We’re delighted to hear you received great service from Fiona at our Guildford store — your feedback will be shared with her and the team.
Kind regards,
OKA
Helpful Store Assistants
The staff were ultra helpful and friendly. The store was beautiful
28 augustus 2025
Antwoord van OKA - Guildford
Dear Miss Kemsley,
Thank you for your lovely review. We’re so pleased to hear you found our Guildford team so helpful and friendly, and that you enjoyed visiting our beautiful store. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Love coming into your store always
Love coming into your store always. Shame the yellow pot candle not in stock but happy with the teal one instead….. was most grateful for beautiful Guildford shop gift wrap as it was a friend’s gift and we both love OKA!
21 augustus 2025
Antwoord van OKA - Guildford
Dear Marie-Claire,
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store and that the team helped you find the perfect alternative candle — beautifully gift wrapped too! It’s wonderful to know both you and your friend love OKA.
Kind regards,
OKA
Bought some cushions promised by the…
Bought some cushions promised by the end of July. Now not due until mid September.
6 juli 2025
Antwoord van OKA - Guildford
Dear Gary,
We’re sorry your cushions were delayed beyond the original expected date. Unfortunately, on rare occasions, stock can arrive later than planned. We can see that your order is now due very shortly and will be dispatched as soon as it arrives.
Thank you for your patience.
Kind regards,
OKA
Oka what’s a spacious beautiful shop?
Oka what’s a spacious beautiful shop?
Quality products
A mixture of prices
Staff are really helpful
I’m really enjoying my new product
I was able to get it from a sale price, which was fantastic
Highly recommend them
9 augustus 2025
Antwoord van OKA - Guildford
Dear Karen,
Thank you for taking the time to share your feedback. We’re so pleased you enjoyed your visit to our Guildford store and that our team made your experience a positive one. We hope your new piece brings you lots of enjoyment.
Kind regards,
OKA
High quality products and great customer service
What a fabulous store. Today was my first visit to the Guildford store but it won't be my last. Really lovely and good quality furniture, soft furnishings and faux flowers and plants. Bought a couple of great quality cushion covers and feather and down pads and received excellent service.
13 augustus 2025
Antwoord van OKA - Guildford
Dear Debra,
Thank you for your lovely review. We’re delighted that you enjoyed your first visit to our Guildford store and were pleased with both the products and service you received. We look forward to welcoming you back again soon.
Kind regards,
OKA
Antwoord van OKA - Guildford
Dear Yianna,
Thank you for your lovely feedback. I’m delighted to hear you received such great service from everyone at our Guildford store.
Kind regards,
OKA
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.