Visited OKA Knutsford and were assisted by Louise who was a great help offering advice in store. Louise also arranged to send us a link to purchase the item we were interested in as and when we had r... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I wanted to thank the staff at this store for really taking the time and understanding that it takes to design a beautiful home. I've bought many things form this company over a period to time and enj... Toon meer
Bedrijf heeft geantwoord
A beautiful Oka location in Knutsford! It was my first visit and I will certainly be going back! Staff were extremely helpful and well informed. Car parking was available, a real bonus as Knutsford is... Toon meer
Bedrijf heeft geantwoord
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contactgegevens
Conservative Building, Manchester Road, WA16 0LT, Knutsford, Verenigd Koninkrijk
- +44 1565 220020
4,8
Uitstekend
306 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lampbases/seat cushion
Love my purchase, 2 Persephone table lamps and shades, bold but beautiful. Also bought a seat cushion has filled a corner and added a bit of colour to the room.
15 februari 2026
Antwoord van OKA - Knutsford
Dear Clare
We're delighted to hear that you love your new Persephone table lamps, shades and cushion! It's great to know they've added such a bold and beautiful touch to your room.
Thank you for sharing your positive experience with us and we hope to welcome you back soon.
Kind regards
OKA
First of all I am very sad to have to…
6First of all I am very sad to have to write this poor review after being a loyal customer and buying many items in the past and planned to in the future ... I am now put off over the lack of customer care at this store. Neptune next time!!! Unsubscribing from the emails now. When locality doesn't matter you loose in the end and all expensive advertising goes out the window.
My experience has not been a positive one today at Knutsford OKA with the store manager ( I think she was as I was refered to her by other staff)who is not flexible at all to the bonkers 14 days return policy . Which tbh I never thought a quality retail outlet would have. It's usually cheap outlets that have a 14 days return policy ... very odd and puts you off buying items to try in your home.
I bought a photo frame which sadly did not fit the picture of my late father that I wanted to put in it. The frame like many in the shop also had marks and glue on it so I went to return it today. But sadly was unable to as it was 1 week over the 14 days due mainly to the fact that I had been away over Feb half term and didn't realise the policy was 14 days ... very disappointing 😞 it smacks of desperation from OKA... please consider the impression this gives and how loyal customers are treated as i was made to feel small and was patronised by this member of staff... almost as if " how dare I ask"
In reply .... I understand the policy but as I said previously a 14day policy is usually applied to lower end retail outlets and not one high end outlets usually have, perception is everything in 2026! And I didn't appreciate the lack of customer service for the sake of a picture frame ... very poor.
Neptune allows returns on most items within 28 days of delivery if they are in original, unused condition.
John Lewis offers a 30-day return policy for unused, resaleable items in original packaging with tags, accompanied by proof of purchase (receipt, delivery note).
THINK YOU MISSED THE POINT OKA
28 februari 2026
Review zonder uitnodiging
Antwoord van OKA - Knutsford
Dear Align,
Thank you for taking the time to share your feedback.
We operate a 14-day returns policy for store purchases. As the item was outside of this timeframe, our understanding is that the team offered an exchange as a gesture of goodwill, in keeping with our policy.
We appreciate that this may not have been the outcome you had hoped for. On the day, the team sought to assist as far as possible within our guidelines, and we are sorry if this was not how the situation was perceived.
Kind regards,
OKA
Really helpful pleasant staff.
14 februari 2026
Antwoord van OKA - Knutsford
Dear Ms Young
Thank you for your kind feedback. We are delighted to hear that you enjoyed your recent visit to our Knutsford store and received such friendly and helpful service. Your comments are truly appreciated, and we hope you will visit us again soon.
Warm regards,
OKA
Always a lovely experience to look…
Always a lovely experience to look around & find
new designs & decorative articles. Am delighted with my orchid & assistants extremely helpful & pleasant.
11 februari 2026
Antwoord van OKA - Knutsford
Dear Elizabeth
Thank you for your wonderful review. We’re delighted to hear that visiting our Knutsford store is always such an enjoyable experience for you. Creating a welcoming and friendly environment is something we care deeply about, and it’s lovely to know this comes across during your visits.
We are thrilled that you are happy with your orchid and we hope to welcome you back again soon.
Kind regards
OKA
Antwoord van OKA - Knutsford
Dear Dr Nathoo,
Thank you very much for your lovely feedback.
We are delighted to hear that you were pleased with both the service and your umbrella. Your comments are truly appreciated.
Kind regards,
OKA
Antwoord van OKA - Knutsford
Dear Nicola,
Thank you for your review.
We are so pleased to hear that you found the team helpful during your visit. It is especially lovely to know that Louise was able to assist you and contribute to a positive experience.
Your comments are sincerely appreciated.
Kind regards,
OKA
Love the products!
Love the products and clear instructions of how to purchase via a store.
15 februari 2026
Antwoord van OKA - Knutsford
Dear Jayne,
Thank you for your kind feedback.
We are so pleased to hear that you love our products and found the purchasing process clear and straightforward. Creating a smooth and enjoyable experience for our customers is something we greatly value.
We truly appreciate you taking the time to leave your review.
Kind regards,
OKA
The staff are great
The staff are great. The shop itself is beautiful. In fact it could live there if you’d let me.
14 februari 2026
Antwoord van OKA - Knutsford
Dear Diane,
Thank you for your delightful review.
We are so pleased to hear that you enjoy both the store and the team. Your comment truly made us smile — it is wonderful to know that the shop made such a positive impression on you.
We very much hope to welcome you back again soon.
Kind regards,
OKA
I was looking for something specific…
I was looking for something specific which wasn't on display but a very kind lady checked stock and went on the hunt . She was very helpful . A lovely store which friendly staff to help you with any query
10 februari 2026
Antwoord van OKA - Knutsford
Dear Jackie
Thank you for your lovely review. We’re so pleased to hear you had such an excellent shopping experience at our Knutsford store. It’s wonderful to know our team were both helpful and friendly.
We truly appreciate your feedback and hope to see you soon!
Kind regards
OKA
Amanda was extremely helpful
Amanda was extremely helpful, giving lots of advice & ideas. Amanda was professional & personable, very easy to talk to, making the experience very enjoyable.
3 februari 2026
Antwoord van OKA - Knutsford
Dear Customer
Thank you very much for your thoughtful review. We are so pleased to hear that your experience at our Knutsford store was a positive one and that Amanda provided such helpful support throughout your visit.
We will be sure to share your kind words with her and the wider team, who will be delighted to know their efforts made a difference.
Thank you for choosing OKA and we hope to welcome you back soon.
Kind regards,
OKA
Thank you Louise
Thank you Louise! We came to the store to choose cushions and throws for a new bed and due to Louise expert eye in an instant created us a new look we hadn't considered, can't wait to get home and put all into place! Customer Service which can't be replicated on-line and so much more enjoyable in person experience thanks again.
15 februari 2026
Review zonder uitnodiging
Antwoord van OKA - Knutsford
Dear Zoe,
Thank you so much for taking the time to leave such a thoughtful review.
We are absolutely delighted to read your comments and to hear about your experience in our Knutsford store. It is wonderful to know that Louise was able to help you create a look you love and provide the kind of personal service that makes shopping in store so enjoyable.
Your kind words are truly appreciated, and we hope you enjoy putting everything into place at home.
Kind regards,
OKA
Fabulous quality
Fabulous quality. I have bought a lot furniture over the past few years and everything is so lovely in my home
5 februari 2026
Antwoord van OKA - Knutsford
Dear Customer,
Thank you for taking the time to leave your review.
We are delighted to hear how pleased you are with the quality of your furniture and that your pieces have made such a lovely addition to your home over the years. Your kind comments are greatly appreciated.
Kind regards,
OKA
Antwoord van OKA - Knutsford
Dear Ms Williams,
Thank you for taking the time to share your feedback.
We are so pleased to hear that you enjoyed your visit to our Knutsford store and that you were happy with the products and the convenience of parking. Your comments are greatly appreciated.
We hope to welcome you back again soon.
Kind regards,
OKA
Really happy with our 4 new cushion…
Really happy with our 4 new cushion covers from OKA. They look like and are quality. We ordered online and the delivery was speedy.
Prior to ordering we went in to the Knutsford store to view the item. Two members of staff present, one was friendly and helpful, but, the assistant manager, Louisa, was neither of those things and we felt that we didn’t want to give her the business.
28 januari 2026
Antwoord van OKA - Knutsford
Dear Susan
Thank you for taking the time to share your review. We are pleased that you are happy with your new cushion covers and that the delivery arrived quickly.
At the same time, we are sorry to read that your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are and we regret that this was not consistently demonstrated during your visit.
Please be assured that feedback of this nature is taken seriously and is essential in helping us improve the overall customer experience in our stores.
We do hope that you will visit us again soon.
Kind regards,
OKA
Antwoord van OKA - Knutsford
Dear James
Thank you for your lovely review. We’re so pleased to hear you had such an excellent shopping experience at our Knutsford store. It’s wonderful to know our team were both helpful and friendly — your kind words will be shared with them.
Kind regards,
OKA
A very poor first experience with OKA
This review relates to the Knutsford store. I initially emailed the store to enquire about a ceiling light that was showing as out of stock online but appeared to be available in-store. I received no response, so I contacted customer services by phone. The advisor confirmed the store had two in stock and transferred me to the store directly, but no one answered. I left a voicemail requesting a call back, which was never returned.
I then called the store myself to ask if the light could be shipped, as I live too far away to collect. A junior member of staff took my call and said she needed to check with her manager, as the light might not be in its original packaging. When she came back, I was simply told they could not help because the item was discontinued, with no further explanation or attempt to offer an alternative solution.
I don’t understand why an item that was confirmed as being in stock could not be shipped just because it is discontinued.
As a potential new customer, I found this lack of communication and effort extremely disappointing. This was a very poor first experience.
2 februari 2026
Review zonder uitnodiging
Antwoord van OKA - Knutsford
Dear Mrs Bird,
Thank you for your review. We are sorry for the poor experience you had, we have addressed this internally with the teams involved.
To provide some context, the lights in question were ex-display items that had already been installed in store, with wiring cut and original packaging removed. As a result, they were no longer in a sellable condition and could not be shipped. Unfortunately, this was not clearly explained at the time, and the information provided to you was therefore unclear.
We also acknowledge that we should have made a greater effort to explain the situation fully and to offer support in identifying a suitable alternative, and we regret that this did not happen.
Should you wish to explore alternative options or require any further assistance, our Customer Service team would be pleased to help.
Kind regards,
OKA
Amanda was very helpful indeed!!
Amanda was very helpful indeed!!
Great sale price on a swivel chair but was unsure if it was going to fit ….
Manager said I could take it away and return it if it didn’t suit the space
It fits perfectly - so not going back (lol)
1 februari 2026
Review zonder uitnodiging
Antwoord van OKA - Knutsford
Dear Stuart
We're happy to hear that the team in Knutsford provided such wonderful assistance during your recent visit. We appreciate you taking the time to acknowledge their exceptional service and we are delighted to hear that your swivel chairs fits perfectly!
We truly appreciate your feedback and we hope to welcome you back soon.
Kind regards
OKA
Amanda at OKA Knutsford was amazing at…
Amanda at OKA Knutsford was amazing at helping us choose cushions for our new sofa. She has fantastic style and taste. Thank you OKA and Amanda -Knutsford.
28 januari 2026
Review zonder uitnodiging
Antwoord van OKA - Knutsford
Dear Philippa
Thank you for your wonderful review. We’re delighted to hear you had such a great experience at our Knutsford store and that Amanda made your visit so enjoyable. It’s lovely to know her knowledge helped you find the perfect cushions for your new sofa.
We appreciate your feedback and look forward to welcoming you back soon.
Kind regards,
OKA
Originally told order would be 3 weeks…
Originally told order would be 3 weeks but delivery took over 4 months. Had to pay full amount and then wait for 4 months. Wasn’t communicated at time of order and no compensation offered.
23 januari 2026
Antwoord van OKA - Knutsford
Dear Rob
Thank you for taking the time to share your feedback. We are very sorry to read your comments and appreciate how frustrating it is to be waiting for an order.
We can see that the item was out of stock when your order was placed, during our bank holiday promotion last year, and can only apologise if this was not conveyed to you at the time of purchase.
We are also sorry that stock of your item took longer than expected to arrive and we hope that you found our emailed updates, of the expected due date, helpful.
We thank you for your patience and should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Great value and conscientious service.
11 januari 2026
Antwoord van OKA - Knutsford
Dear Janet,
Thank you for taking the time to leave your review. We’re really pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.