We purchased some leather bar stools from Oka in Fenwicks in Newcastle in May 2026. We made a mistake in the colour we had chosen. Chris and colleagues were super helpful at the store in helping us... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNorthumberland Street 39, NE1 7DE Newcastle upon Tyne, England, GB
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Lees wat reviewers zeggen
Bought this item at the department In Fenwick store, unfortunately not in their stock. They arranged delivery from the main warehouse at a fee. The item has beautiful craftsmanship. Buying it from th... Toon meer
Bedrijf heeft geantwoord
All our purchases have now been delivered and they are wonderful. Delivery was perfect. Everything was carefully wrapped and delivered with care. From first purchase to final delivery it has been a... Toon meer
Bedrijf heeft geantwoord
We love the display in the Newcastle shop , no pressure to buy from staff , however when you do require help the staff are excellent .
Bedrijfsgegevens
Geschreven door het bedrijf
We’re continuing to make our northern mark - this time in the heart of Newcastle, with a new concession at Fenwick, one of the UK’s most iconic department stores. Located on Fenwick’s renowned furniture floor, the new OKA space will showcase our carefully curated collection of furniture, homeware, textiles, and lighting - all designed to help customers create homes full of character, comfort, and individuality. Keep checking back for updates on our opening plans – or sign up to our emails to be the first to hear about the exciting celebrations we have in store.
Contactgegevens
Northumberland Street 39, NE1 7DE, Newcastle upon Tyne, England, Verenigd Koninkrijk
- 01916 911532
4,8
Uitstekend
49 reviews
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Annie at the Newcastle branch
Annie at the Newcastle branch handled my order efficiently and clearly in terms of when order would be received.
Very excited to receive my purchase!
31 mei 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Janet
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from Annie in our Newcastle store and we hope that you love your purchase when you receive it.
Your kind comments are greatly appreciated and will be happily shared.
Warm regards
OKA
Annie went the extra mile to arrange…
Annie went the extra mile to arrange some wallpaper samples to be available in store for us to view. Her colleagues then assisted us in store over wallpaper sizing.
This resulted in a positive purchase as we love the paper now it is up.
Helpful staff at Newcastle OKA,
30 mei 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Heather
We're so pleased to hear that you received such friendly and helpful service from Annie at our Newcastle store. It's wonderful to know that her dedication made your experience so enjoyable and we are thrilled that you are happy with your wallpaper.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Great help from Izzy in store today so…
Great help from Izzy in store today so professional and informative in her help
5 maart 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Ssm
Thank you for your lovely feedback. We're so pleased to hear that you received such helpful and knowledgeable service from Izzy in our Newcastle store.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
We had great service from the Oka…
We had great service from the Oka concession in Fenwicks Newcastle. We dealt mostly with Izzy who was very helpful and patient. We had to make some changes and a return but all dealt with efficiently. Delivery and a return went smoothly.
13 mei 2026
Antwoord van OKA - Newcastle
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that Izzy was able to assist with your order amendments and returns.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Antwoord van OKA - Newcastle
Dear Patricia,
Thank you for your lovely feedback. We’re delighted to hear you’re enjoying the style and comfort of your purchase and that you’re pleased with our products.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Great service
Chris at the Newcastle store gave good informative information and advice making our visit a success.
15 mei 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Ray,
Thank you for your lovely review. We are delighted to hear that Chris at our Newcastle store provided helpful and informative advice and helped make your visit a success.
We will be sure to share your kind comments with Chris and the team.
Kind regards,
OKA
Oka Fenwick Newcastle
Absolutely fantastic service at Oka in Fenwick Newcastle. Such a beautiful brand. Highly recommend Chris who served us. Definitely worth a visit. We will be back!
13 mei 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Charlotte
Thank you very much for your lovely review. We’re delighted to hear you received such fantastic service from Chris at our Newcastle concession. We are committed to providing exceptional customer service, and it's wonderful to know that Chris's expertise made your experience so enjoyable.
Your feedback is greatly appreciated and will be happily shared and we look forward to welcoming you back soon.
Warm regards
OKA
An apology
I wrote a review about my experience with the company OKA in Fenwick department store.
Because of a misunderstanding, a message from the member of staff, I missed the call.
I want everyone to know that they were completely unaware that I don’t use voicemail.
The items I purchased were extremely well packaged and protected when delivered.
The customer service is exceptional.
The staff members were very friendly and helpful.
7 mei 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Duncan
Thank you for your kind words. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store, and that your items arrived securely packaged.
Your feedback means a lot to us and we hope that you are happy with your purchase.
Warm regards
OKA
Chris and Izzy gave great customer service
Chris and Izzy were knowledgeable about Oka products and listened to my criteria for purchasing an armchair. I usually buy from Oka online but it was good to have an in-store interaction so I'll be popping in again. I also couldn't believe that my chair was delivered the next day.
30 april 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Genni
Thank you for your lovely feedback. We're delighted to hear that you had a pleasant visit to our Fenwicks Newcastle concession. It's wonderful to know that our team provided fantastic service and that your armchair was delivered so promptly.
We thank you for your support and hope that you will visit us again soon.
Kind regards
OKA
So well presented
So well presented. Just tempted me to look at more. Everything looks so stylish and put together. Which helped me see how the sofa would look - which was complete opposite to what I thought I wanted. Chris was extremely helpful in putting a look together for me. Sold!!!!
24 april 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Newcastle store, and we’ll be sure to pass your kind words on to Chris and the team.
It’s great to know you found inspiration during your visit, and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful mirror
Beautiful mirror. Very helpful staff at Fenwick, Newcastle. Mirror arrived safely and we were kept informed of delivery. Great experience.
24 maart 2026
Antwoord van OKA - Newcastle
Dear Suzanne
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that you are happy with your Mirror.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Exceptional Service from Izzy at Oka Fenwick Newcastle
I had a fantastic experience at Oka in Fenwick Newcastle thanks to Izzy. She was an absolute pleasure—so patient, kind, and genuinely helpful while I made my decisions. She even used AI to show me different styles, which made everything so much easier as I was quite indecisive. I spent nearly four hours in store and never once felt rushed. Such a lovely experience and truly exceptional service!
4 april 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Serene
We appreciate you sharing your wonderful experience at Fenwick Newcastle. We're so pleased to hear that Izzy was so patient and helpful during your visit and the AI assistance was beneficial.
Thank you for your positive feedback and we hope that you will visit us again soon.
Kind regards
OKA
Very helpful staff in Fenwick Newcastle…
Very helpful staff in Fenwick Newcastle quick delivery delighted with my purchase
18 maart 2026
Antwoord van OKA - Newcastle
Dear Mrs Rogers
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that your delivery arrived promptly.
We are thrilled you are happy with your purchase and hope that you will visit us again soon.
Kind regards
OKA
Choosing cushions!
I’m trying to choose cushions & went into Oka Newcastle & saw Issy. She was exceptionally helpful making suggestions & showing me computer generated photos on the computer of how they would look on my sofa which was brilliant. I have been in previously looking at tables & Chris was excellent to do a great team in Fenwicks! Highly recommend.
30 maart 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Susan
We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Issy's expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to Chris, Issy and the wider team.
We truly appreciate your feedback and thank you for your support and recommendation, and hope that you will visit us again soon!
Warm regards
OKA
Girls in Newcastle fenwicks absolutely…
Girls in Newcastle fenwicks absolutely delightful . Nothing too much trouble!
22 maart 2026
Antwoord van OKA - Newcastle
Dear Mrs Ciliberti,
Thank you for your lovely feedback. We’re so pleased to hear about your experience in our Newcastle Fenwick store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Excellent service with sofa purchase in…
Excellent service with sofa purchase in store and delivery too.
14 maart 2026
Antwoord van OKA - Newcastle
Dear Adrienne,
Thank you for your kind review. We’re so pleased to hear everything went smoothly with your purchase and delivery.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful quality rug
Viewed the item in Newcastle and follow up Customer service friendly and helpful, delivery was efficient with a choice of when to receive the item. THe quality of the rug is lovely although a little pricy compared to some similar items
10 maart 2026
Antwoord van OKA - Newcastle
Dear Caron
Thank you for your kind words. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and our customer service team. We are delighted that delivery went smoothly and you are happy with your Rug.
Your feedback means a lot to us.
Best wishes
OKA
What’s not to like?!?!
What’s not to like? Great design and service. Don’t go anywhere else for home furnishings. Oh, the team are uber helpful too! You really can’t ask too much of them. Thanks Annie et al!
4 maart 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Robert
We appreciate your fantastic feedback! We're delighted to hear that you enjoy our product designs, service, and the Newcastle team's helpfulness. It is always wonderful to know when our team create a positive and memorable experience.
Thank you for your continued support!
Warm regards
OKA
Helpful and informative staff
Helpful and informative staff
Great sofas, goid price, prompt delivery. Really pleased with look and quality of the two sofas we bought.
17 februari 2026
Antwoord van OKA - Newcastle
Dear Philip
We’re so pleased to hear that your visit to our Newcastle concession was such a positive and enjoyable experience. It’s lovely to know you’re so happy with your Sofas.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
OKA
Fantastic Service
Victoria in Fenwicks OKA Newcastle provided the most excellent customer experience. We were looking for a cushion to support my Mum's spine, and Victoria provided a full range for us to try, including varying cushion pad sizes. She provided an excellent and patient service throughout. We also bought a set of placemats/coasters, and again Victoria offered a number of options. A beautiful concession with first rate service. Highly Recommended.
14 februari 2026
Review zonder uitnodiging
Antwoord van OKA - Newcastle
Dear Susan,
Thank you very much for taking the time to leave such a thoughtful review.
We are truly delighted to hear about your experience and that Victoria was able to provide such attentive and patient assistance. It is especially rewarding to know that she helped you find the right solution for your Mum, as well as supporting you with your additional purchases.
Your kind comments are greatly appreciated and will be happily shared. Thank you again for your recommendation.
Kind regards,
OKA
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