The staff were amazingly helpful. Downside is not only do you charge for delivery unless you spend an astronomical amount you also charge for click and collect
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sam at the Sunninghill branch was amazing from when we first walked in one Sunday morning back in September to browse, to collating a wish list for us, making sure we got the items we wanted ready f... Toon meer
Bedrijf heeft geantwoord
Laura has helped us to transform our home. She has a real eye for colours and style which has been super helpful to ensure we find the best decor items to fit what we already have. We especially... Toon meer
Bedrijf heeft geantwoord
As usual, the experience we have when we go to the Sunningdale OKA is 2nd to none We are always welcomed by Joe Sam and Andrea Nothing is too much trouble and they always go above and beyond to mak... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In the Royal County of Berkshire, not far from the world-famous Ascot Racecourse and the prestigious Wentworth Golf Club, sits our Sunninghill store. Each season our talented visual team arranges our furniture into inspirational room sets, showcasing old favourites and new items from our collection.
Contactgegevens
Crossways Village, Silwood Road, SL5 0PZ, Sunninghill, Verenigd Koninkrijk
- +44 1344 622988
4,8
Uitstekend
136 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van OKA - Sunninghill
Dear Sarah
Thank you for taking the time to leave your review. We’re delighted to hear about your visit to our Sunninghill store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Antwoord van OKA - Sunninghill
Dear Gill,
We’re so pleased to hear that you enjoyed your visit to our Sunninghill showroom.
Thank you for your kind words about the team and the space — we’ll be sure to pass your feedback on.
Kind regards,
OKA
The staff were amazingly helpful
The staff were amazingly helpful. Downside is not only do you charge for delivery unless you spend an astronomical amount you also charge for click and collect
12 september 2026
Antwoord van OKA - Sunninghill
Dear Mrs Hazell
We're glad to hear our enjoyed your visit to our Sunninghill store and the team were helpful. We understand your concerns about delivery and click and collect charges, and your feedback will be reviewed with the relevant teams. We appreciate you bringing this to our attention.
Kind regards
OKA
Please stop with the relentless pestering for reviews
The products are what we wanted and are high quality, if a little expensive.
The service and advice is also good.
However the relentless messages requesting a review are not welcome
(This in not unique to OKA)
3 september 2026
Antwoord van OKA - Sunninghill
Dear Andrew
We're so pleased you're happy with the product quality and the service you receive from our Sunninghill team. We appreciate your feedback regarding the review requests and understand your frustration. We are always working to improve our customer experience.
Kind regards
OKA
Antwoord van OKA - Sunninghill
Dear Jayne
We're so glad to hear about your positive experience at our Sunninghill store. We appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
Friendly helpful staff.
4 september 2026
Antwoord van OKA - Sunninghill
Dear Kim,
Thank you for your kind feedback. We’re pleased the Sunninghill team made such a positive impression during your visit.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
The showroom in Suninghill is lovely…
The showroom in Suninghill is lovely and the staff are so helpful, always make a purchase even if I just go to browse.
24 augustus 2026
Antwoord van OKA - Sunninghill
Dear Mr and Mrs Colley
We're so pleased to hear you enjoy visiting our Sunninghill showroom and that our team consistently provides such helpful service. It's wonderful to know you always find something you love, even when just browsing.
We appreciate your support and look forward to welcoming you back again soon.
Best wishes
OKA
Helpful
Acknowledge as soon as I entered the shop...I was helped and advised by Sam who gave some good advise on cushions
24 augustus 2026
Review zonder uitnodiging
Antwoord van OKA - Sunninghill
Dear Anne,
We’re so pleased to hear that Sam made you feel welcome and was able to help with your cushion choices.
We’ll be sure to pass your kind feedback on to Sam and the Sunninghill team.
Kind regards,
OKA
|Helpful staff that took the time to…
|Helpful staff that took the time to help us decide colour schemes and made suggestions that created a styled look. Very happy with cushions.
8 augustus 2026
Antwoord van OKA - Sunninghill
Dear Rachel,
We’re so pleased to hear that the Sunninghill team helped you find the right look for your home.
It’s lovely to know you’re happy with your new cushions, and we’ll be sure to pass your kind feedback on.
Kind regards,
OKA
I love Oka
I love Oka. I love their products, and every time I have been in the Sunninghill store (and also the Marlow store) I have found the assistants to be very helpful and courteous.
5 augustus 2026
Antwoord van OKA - Sunninghill
Dear Brenda
Thank you for your wonderful review. We are so pleased to hear you love our products and that you consistently have positive experiences at both our Sunninghill and Marlow stores. It's lovely to know our teams provide such helpful and courteous service, and we look forward to welcoming you back again soon.
Warm regards
OKA
A beautiful store
A beautiful store with lovely merchandise and very stylish and elegant displays. Lady’s were very friendly but left you to browse at leisure. Came away with a lovely and unique lamp which I’m pleased with.
5 augustus 2026
Antwoord van OKA - Sunninghill
Dear Paul,
We’re so pleased to hear that you enjoyed your visit to our Sunninghill store and found something special for your home.
We’ll be sure to pass your kind feedback on to the team, and we hope you enjoy your new lamp.
Kind regards,
OKA
Red wooden lamp base
Red wooden lamp base. Beautiful peace wasn’t sure which lump shade to add however staff are very knowledgeable and helpful. Now I have a beautiful lamp and also a feature to look at.
26 juli 2026
Antwoord van OKA - Sunninghill
Dear IP
We are so happy to hear you found the perfect lamp base and that our Sunninghill team could assist you in choosing a shade. We are delighted it has become a beautiful feature in your home!
We hope that you will visit us again soon.
Kind regards
OKA
Jane was brilliant!!
30 juli 2026
Antwoord van OKA - Sunninghill
Dear Scotston House Interiors
We are thrilled to hear about your visit to our Sunninghill store and that Jane was able to assist you so thoroughly. We hope that you are enjoying your purchases.
Your kind comments are greatly appreciated, and we hope to welcome you again soon.
Kind regards,
OKA
Friendly and knowledgeable staff.
16 juli 2026
Antwoord van OKA - Sunninghill
Dear MCMIL
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our team in our Sunninghill store, and we’ll be sure to share your kind feedback with them. We hope to welcome you back again soon.
Kind regards,
OKA
Customer Experience
The Silwood Road, Ascot branch staff have always been so helpful. They help the customer makes the right decision. Laura has helped us a few times and always been very good providing an excellent customer experience.
10 juli 2026
Review zonder uitnodiging
Antwoord van OKA - Sunninghill
Dear Kamy,
Thank you for your lovely feedback. We’re delighted to hear the Silwood Road, Ascot team have consistently been so helpful and supportive.
It’s wonderful to know Laura has looked after you so well on several occasions, and we’ll be sure to pass your kind words on to her and the team.
Kind regards,
OKA
Delivery service
Was told by staff in the shop I would have help unpacking the heavy item. One man came and he willingly helped but he was instructed by his employer that it wasn’t his job. He did take away all the packages and was very pleasant.
7 juli 2026
Antwoord van OKA - Sunninghill
Dear Pauline,
Thank you for your review. We are sorry to read that there was some confusion regarding the unpacking of your item.
We are pleased to hear that the driver was helpful and pleasant on the day, and that the packaging was taken away. Your feedback regarding the delivery service and the information provided in store has been shared with the relevant teams for review.
Kind regards,
OKA
I live in Windsor but don’t often go to…
I live in Windsor but don’t often go to Sunninghill and area so I was pleasantly surprised when I found out there is an OKA showroom so close to me. I visited to view a specific coffee table that I really liked on the website but wanted to see it before committing and I needed some new cushions too. The choice was excellent, such beautiful quality and fabrics ! Laura offered me support designing my living room and Andrea has been so helpful and knowledgeable giving me guidance on what would go best on my sofa with the ones I already have. Such an enjoyable shopping experience, thanks to both ladies, I will definitely be back!
3 juli 2026
Review zonder uitnodiging
Antwoord van OKA - Sunninghill
Dear Jo
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your visit to our Sunninghill store and that you found both the selection and service exceptional. We’re really pleased to hear how much you’ve enjoyed your experience, and the guidance you received assisted with designing your living room beautifully.
We're thrilled with your feedback, and your kind words are a fantastic recognition of the teams hard work and dedication.
We look forward to welcoming you back soon!
Best wishes
OKA
Poor Customer Service
The shop itself is lovely and has some gorgeous pieces to choose from however, the customer service is poor. It really doesn't take much to smile at a customer and engage in a conversation. It wasn't because I went at a busy time, there was just myself and another couple who were just browsing at the time. I went to the Till and had to wait for someone to come to me despite ringing the bell. no one came so I then went to look for the customer service agent who made no apology, no smile, no comment or acknowledgment when I said, 'you've got some lovely pieces here'. No manners whatsoever!
2 juli 2026
Antwoord van OKA - Sunninghill
Dear Rochelle
Thank you for taking the time to share your review. We are truly sorry to hear that your experience in our store did not meet your expectations. We pride ourselves on providing a welcoming atmosphere and regret that this was not reflected during your visit. We will be addressing this internally to ensure our team offers the friendly and attentive service we strive for.
Your feedback is invaluable in helping us uphold the high level of service our customers should expect from OKA.
Kind regards,
OKA
Sunninghill wins again for service!
Huge thanks again to Laura Jane and Andrea at the Sunninghill store. Always so friendly and helpful. DELIGHTED with our new chairs purchase and can't wait for their arrival. And our free candle gift today was the icing on the cake! Well worth the instore visit!
26 juni 2026
Review zonder uitnodiging
Antwoord van OKA - Sunninghill
Dear Bryan
Thank you for your wonderful review. We’re thrilled to hear you always receive such friendly and helpful service from our Sunninghill team and that you are happy with your new chairs.
Your comments are truly appreciated, and we hope to welcome you back again soon.
Enjoy your candle!
Kind regards
OKA
OKA Sunninghill
I recently moved to Ascot and have been into the Sunninghill OKA quite a few times. Everyone there is exceptionally helpful. Easy to shop there.
22 juni 2026
Antwoord van OKA - Sunninghill
Dear Irene
We're so pleased to hear that you consistently have a positive experience at our Sunninghill store. It's wonderful knowing our team makes you feel valued, and that you always enjoy your visits.
We thank you for your continued support and look forward to welcoming you back soon.
Best wishes
OKA
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.