Omega Home & Auto Care Reviews 

It was an easy process. Fanisha was fantastic. Thank you!

Very informative team! Spoke to a Jordan very helpful in explaining the claims process. I asked a lot of questions but she explained things very clearly.

Clear and very helpful
Give raise

I had a very nice experience speaking with Erin. She was warm and explained everything clearly since I don’t know much about cars.

Robin was so respectful and helpful and very nice.she helped me so much,I appreciate her and this company ❤️ so much.thank you for what you do to help others

Dealership sold me this warranty when I bought a truck from them.the dealership talked highly of them. Stated they cover a lot and great to work with. Paid extra because the truck I bought has a lift on it. 2 months down the road the transmission goes out. Get it towed to a shop. Waiting two weeks for them to say they aren’t covering the vehicle. Stated they only cover up to 6in lift. They state it’s a 8in lift. Then said they are canceling the warranty. However the lift is in fact not a 8in lift. Wouldn’t recommend to anyone.

Hey Sophia was a big help I am an advisor at braman honda she the best

What went wrong this time? you lied
How can this company improve? stop lying about what you are going to do or what we will do for you.
Remember to be honest, I very much wish you was honest with me from the start before you took my money. but with the ones i did recommend i will be informing them of how your really do business. so have a nice day.

Please please do not use these people!!! Terrible service and they will do their best to screw you over. My truck has been in the shop for months and I have called every few days with absolutely no progress. Not even a discussion of options, only delays…

My husband purchased this plan going in two years now. When it was sold to us we were told that everything was covered except electrical. We called and booked with a mechanic on their website and when the mechanic called about the issues that we understood were covered they informed him nothing is covered. So we’ve been paying all this time to find out that the coverage we were originally told we have was not true. The customer service was horrible and acted like they couldn’t speak with me after speaking to me through the whole process until I wanted clarification. Don’t trust them.

This company is the biggest rip-off I have ever seen in my life;Samanta and her henchmen are trained to steal. they just steal your money and your time and refuse to cover more than 2% of anything. Everyone who works at Auto Care is trained to rob you. They never provide coverage—even if you send them all the necessary information. Don't waste your time or money on these rats; they are the absolute worst. They all pull the same scams. I checked the reviews and customer complaints too late; this garbage outfit should be shut down, and every single one of the thieves working there should be arrested.

Omega is operating through many companies. I signed up for Complete auto protect, and when I filed a claim it was Omega that was the Admin. In my mind, and I believe legally, I had no agreement with Omega as I did not sign a contract with them, and Complete sold me a package that Omega changed to not cover all Complete claimed. It is bait and switch. Don't deal with either of these companies. I was asked to add more. Omega lied to my mechanic and said I only had power train coverage. I have it in writing and would be happy to scan it and send it to Omega, through Trust Pilot if you give me an email address to do it. I scanned and sent copies of my contract with Complete Auto Protect, as I signed no agreement with Omega and was not even aware they were involved. Had I known it I would not have bought the product. If I wanted to be involved with Omega, they have their own plans, and I would have went with them if I liked it, I did not so did not go with them. Omega seems to forget the issue. They LIED to the mechanic and told him I only had power train not power train enhanced. The lie says it all. And the fact when I was sold the package without identifying Omega, which is relevant, is FRAUD.

I got this insurance policy 2 months ago my car had low cylinder pressure and head number three with a bent head I drove it a mile and a half to a mechanic shop where cut off at of course taking it to the mechanic shop and letting the mechanic look at it it shut off and of course it burnt the head gasket because it was sitting there running so he can see what was wrong with it without putting it on diagnostic first and they denied fixing my engine because they said the head gasket due to overheating well common Sense the head gasket is going to burn due to overheating if the cylinder head is bent just like any insurance company they're going to deny the best they can but they want you to keep up payment month to month but yet this happened on the 14th and it took him till the 27th to get somebody out to inspect it and then they're going to tell me it was due to overheating yes it was overheating the engine broke they said if you see a light come on you should stop and call a tow truck who in the world start to call a tow truck every time I like comes on on the car and I know 95% of America you had your engine light your brake light your tire sensor light some kind of light come on so that means stop and call the tow truck if you don't see nothing else happening and I did what was best and I went straight to a mechanic shop and I have all the proof of everything but let you know I would not waste my money with this company because they're going to deny you for the slightest thing they can do

This company isn’t what they say they are. How about that. Turn in automobile and after three maybe four months this company turns down the repairs that should’ve been done. How can they say they cover the powertrain but then don’t cover specific part within the powertrain. If the parts wasn’t present the powertrain would not work. Now make that make sense.
Just not right. What good is this? Paying several months for service;then when one need this to have a repair they do all in their power to make it not compatible.

I have had this warranty for years now and thank goodness, I never had to use.

I no longer have Omega after being a customer for 3 years. Omega had been giving me full coverage then they changed to 1/2 coverage because my vehicle is a 2001. They failed me tremendously after being a loyal
customer with full benefits. When I renewed they gave me half coverage, so I canceled you guys for a service that would accommodate

Took my audience for an oil and filter change received amazing service even went the extra mile to do a couple other things very thorough. Highly recommend will definitely go back.

No hasel quick and reliable

if you got duped into purchasing a policy with this shithole company call immediatley and cancel your fake policy. i was told verbatim(that means word for word for the idiots) that oil changes/brake pads and shoes/battery replacement and fluid maintenance was covered. I already had a warranty and i was persuaded by this company to get an additional warranty under the impression that those things were covered. After months of payments I went to the dealership and watched the representative call this company after presenting my certificate that says in print oil changes/brake pads are covered. He looks at me mid phone call and says to me 'you know you will have to pay out of pocket for the service today?' After he gets off the phone with this joke of a company he proceeds to tell me they will do a customer reimbursement for the service and they will only cover $100 of the brakes. Absolutely 100% false advertisement.

Not even willing to pay complete cost of mechanic labor for needed parts. Paid almost 4k for policy and theyre only willing to pay 1.4k out of 2.8k needed to fix my pickup. Insisting that I use low quality used parts rather than recommended ford parts for my bearings and iwe switch. I'd even called before hand to make sure that my problem was covered. I need my truck back ASAP and now I'm out of more money