onaexpress.com Reviews 32

The connection always fail. Wrote to them 5 6 time mailto:support@onaexpress NEver any awnser finally reached them on sms 204-558-4449 basically told me to upgrade pay again. And basically said they didn't care. Do not recommend.said problem on my side and not theirs. Absolutely worthless customer service

For the past week, my OnaExpress connection does not load. Every night I email them with the problem. The following day, things seem to be back to normal. However, with an hour, or two, my channel/movie/series connection is lost. Very frustrating to say the least having paid for this service for one year. Buyer beware.

I paid for one subscription in February 2025 which was canceled in end of April 2025 because I don't know to renew the other 3 subscriptions. I contacted them and they told me the my account was closed . They don't want to return my money back or reconnect my subscription. Stay away from this thefts. Find another providers. I use iptvdream.ca . You can install on 5 devices.

The worst ever they took my money I didn’t get the channels I asked for we had a conversation and the way they talked to me was nasty low level and blacked my account ,I have saved the conversation ,so guys stay away from these ppl

This is the worst customer experience I have ever encountered. Product does not work and when you ask for help you are insulted and no refunds.

If you thinking of buying their products, please don't. It is a total west of money for one year, I got only 3 weeks service, it is so hard to get them on line, when you do, they don't solve the problem because they do it intentionally and tell you to solve it by your own
when they freeze it on their side.

This is a scam don’t buy. The tv will work for a month and then they will cut your access and stop responding.

They're url is always down or just stops working and customer service is the worse. I had one question and told me to figure it out myself then just ignored my messages when I told them that the url they gave me is invalid. Just find yourself a different service provider and don't waste your money on them.

They are a scam they took my money and sent me a fake link. Do not buy this service. I had to call my bank and report the etransfer I sent. SCAM SCAM SCAM!!!!!

The worst service ever half the channels don’t work. The link always goes down and whoever is on the other end of those text messages is rude and disrespectful. DO NOT BUY, DO JOT SUBSCRIBE, THEY ARE SCAMMERS

Absolute garbage wouldnt recomend to anyone no customer service no phone numbers just some whats app number that they never respond to once they have your money !

OnaExpress is a company providing streaming services for iptv. However their products and service especially is very poor in that they communicate via text message or email only, and sometimes take days before responding all the while you have prepaid for the downloaded product in full by e-transfer. This alone should raise awareness that you cannot request a refund through your bank unlike when paying by credit cards. Their customer support person is very arrogant and rude with no sense of responsibility when an issue arises. They count on you the end user to fully sort out the problem even when the system shuts down at their end. Be prepared to deal with all faults on your own as “customer support” is non existent.