Ondal Reviews 

Absolute terrible I have a lone with them and been trying to sort out as they haven't taken my direct debut must have phone nearly 20 time but they keep hanging the phone up Absolute joke then they have the cheek to say they are charging me 91 p ad fee for not paying when they never bothered to take the direct debit I would avoid this company Absolute shit

Up until now I've had zero issues with Ondal generally they're pretty great however...

This morning I've received an email saying I've not paid and I have a total amount to pay £343 today this is incorrect on several levels.

1. I have 3x monthly installments setup so the next installment (due today) is in fact about £124 and it's unclear why Ondal haven't taken the money from my account?
2. The overall remaining balance should be £275 approximately no idea where they have added another £60 from?
3. Tried calling the phone number to be hung up on or disconnected so there's no way of speaking to someone this is a massive massive problem.
4. If there are any technical issues ongoing at Ondal it is not being made clear.

First time I've had a problem with Ondal and the last time I will be using them based on the above!

Awful. Never again. Answer the phone

Th worst loan company I’ve ever used. DO NOT US THEM
I took out £300 on 10th of June the agreement was
£147 on 30.06.26
£148.91 31.06.26
£124.96 28.08.25
So I paid £150 the day I got the loan so the first months was covered till next now they want an extra £73.47 on top of the first months payment. After asking where in the above agreement does it state that charge. They’ve ignored me and can’t provide me an answer. I would avoid at all cost I wish I never took it out. I thought it would be 3 simple payment but it’s not they add extra charges that arnt in the contract you agree. Just avoid at all costs I plan just to pay it off in full but I’m sure they will add charges on

Cant speak to an advisor. Interest on a £400 loan is £3.60 PER DAY. If you take out a loan they like to let you know you have a payment due, every day by text and e-mail for a week beforehand.
Avoid at all costs

Aweful don’t engage interest rates are through the roof.They don’t even explain in detail implications of these interest rates.I would not recommend to anyone

I had a loan for £400 but they wanted £600 to pay then back. They want over £200 each month to pay them back. I can't get in touch with them to ask if they could let me pay a bit less each month as I have direct debits coming out and their payments clash with one of my direct debits and out of my pension that's a lot coming out of my bank all at once. I've tried ringing them but I get no answer from them and they will just take my payment out when it is due.

No help from cs. Had a £200 loan and paid back. Recently applied for the same, got accepted but won't pay out without payslips (I don't receive payslips) bank statement not good enough. None of this information was needed when you gave me £200 loan that was paid back! Why now? Why is none of the information good enough? Why can't cs help? Aren't you a business? Why send daily texts about fast track with double the loan offer if you won't pay out, even after being provided with most recent available bank statements with in and out transactions showing!

Worst company I have ever used. Every month I had too call as they either send incorrect emails or try to change the payment dates and values. Even trying to charge me more than the balance left. They have the absolute worst system. Customer service is friendly but they tell you everything is sorted then it's not as you get another change and another email demanding payment on a non agreed date. Constantly trying to make me pay full balance early which makes no sense for them as they lose interest. Just hopeless. Never again.

Avoid at all cost i was down to my last 20 pound to pay off and they suddenly put another 100 pound on very dishonest people they will rob you stay away

took a loan repayments were over 4 mths,paid my first instalment early,then the problems began,they refused to acknowledge my payment,then sent text saying i hadnt paid then demanded £147.70 in unpaid instalments,contacted them they e mailed back telling me my next instalment due 30/6/26,and ever since theyr texting saying i owe £147.70 in late payments,despite them e mailing saying everything is fine what a load of muppets,the agreed total repayment works out at £324,and so far its working out at £487.40,not what i agreed to in my contract,thay are useless! i was helpful for their help,but warn people hope your nerves are strong,and not easily upset because youl be in for a rough ride,AVOID THEM THEY SEEM TO MAKE THINGS UP AS THEY GO ALONG DESPITE THEIR RE ASSURANCE ALL IS WELL.

Robbing bastards will take 3x payments in one month and say payments were failed to make don’t use this company

Disappointing

Back again . All i’ve had is problems , Last month i had an email sent over with a remaining balance of 196.25 . Had a payment of 143.80 come out today and the loan balance now is 97.69 . what is going on please can i get a full agreement sent over and payments to be taken . This is unacceptable. Can even get in touch cause no one will answer the phone

Carlos was incredibly knowledgeable, helpful, and communicated fantastically. Highly recommend him!

Had 2 loans no problem, no late payments, even paid early. Applied for another when needed and refused, why ? Happy to take extortionate amounts of interest tho aint yas

Please, please, don't apply!!! They will take your card details, then will decline!!
Card details will become subject to fraud!

Pulled me out of a random hole - offers a great service if you can afford to pay back. Cheers!!

Paid off loan, applied for another and turned down..

I took out a short loan with Ondal over three months and made the first payment on time. I then decided to pay it off early so that it was gone. A couple of months later, I reapplied and I was declined. My circumstances hadn't changed and if anything, my credit had improved. It is very clear that this company would prefer someone to either fall behind and pay fees, or pay long term to pay a bigger APR %. I was somehow penalised for paying back early. How does this make any sense? Do not ask me to call you Ondal because you do not help.