first 2 merchants wouldn't take card.. I called customer care for happy cards they said it had full balance and was merchants fault.. The third store I tried said it only works if you use exactly half... Toon meer
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I think this is a brilliant way to send a money gift which folk can use on the High Street. The process to purchase was a little tortuous. Why is 'Company' a required field for sender & recipient??!!... Toon meer
Bedrijf heeft geantwoord
An excellent alternative to Amazon. However, could do with learning some lessons (from Amazon). First, update your website close to Christmas if/when vouchers will not arrive in time. And how about be... Toon meer
Bedrijf heeft geantwoord
I was looking to purchase a high-value gift card and initially didn’t realise there was a maximum limit per card. Thankfully, this was clearly explained on the website, which helped me avoid order... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
One4all Rewards supports businesses in the UK with flexible and customisable physical or digital gift cards that make employees and customers smile. Our best selling product is the One4all Multi-Store Gift Card which offers recipients the choice to spend their gift at 180+ brands in-store nationwide and online. Gift card designs can be customised to reflect your brand or design of choice and can be sent in bulk quickly with the support or our team if required. With personalised gifting messages including video uploads on digital gift cards, One4all delivers rewards with impact. We are dedicated to providing you and your recipients with customer care, and our customers have peace of mind knowing that as a regulated product, your funds are fully protected.
Geschreven door het bedrijf
Contactgegevens
Verenigd Koninkrijk
- one4allrewards.co.uk
3,5
Gemiddeld
78 reviews
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first 2 merchants wouldn't take card.
first 2 merchants wouldn't take card.. I called customer care for happy cards they said it had full balance and was merchants fault.. The third store I tried said it only works if you use exactly half the balance. So I got something out of the third merchant and still have half a balance left.. What a nightmare of an experience.. Shoppers and places can't sell these cards and merchants can't take part..
26 juni 2026
Review zonder uitnodiging
Antwoord van One4all Rewards
Hi Active Light,
We’re sorry to hear how frustrating this experience has been.
From the information in your review, it appears you are referring to a Happy Card, which is a separate product from One4all Rewards UK. As our team cannot access Happy Card accounts or balances, please contact the Happy Cards customer service team using the details on the back of your card so they can look into the remaining balance for you.
As your experience relates to a Happy Card rather than a One4all card, this review may have been posted on the wrong Trustpilot profile.
We hope the Happy Cards team can help get this resolved for you.
I am not able to see the recipient of…
I am not able to see the recipient of the digital gift cards. Thanks for resolving the issue.
26 mei 2026
Antwoord van One4all Rewards
Hi Pauline, Please get in touch directly to our Customer Service team by emailing help@one4all.com or by calling 03700 84 4444. and they will assist you with this matter and they can look into this further for you and help resolve this.
We are happy to hear your issue is now resolved .
Customer service hung up on me
I recieved a gift card around two years ago as a birthday present from a friend. I remembered I had it and when I went to peel the tape off the back to read the pin, half the numbers came off. I know the pin is needed to do anything on these cards, but I wanted to at least contact customer service and ask if there was anything I could do. When I called, the first thing I noticed was that nothing they asked was relevant to my problem and there was no "if none of these apply to you press this button". Secondly, I picked the closest thing to what the situation was (card wasn't working but proof of receipt) and I explained to the lady what was going on and she hung up on me. I am severely disappointed by my first experience with the customer service and I hope this never happens to anyone else.
9 april 2026
Review zonder uitnodiging
Antwoord van One4all Rewards
Hi There, We're sorry to hear about the trouble you had with your gift card and our customer service. We appreciate you bringing this to our attention. We will investigate the call handling process to ensure a better experience in the future.
We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Incredibly inconvenient to use and…
Incredibly inconvenient to use and partners not as advertised. I spent multiple hours to get them to work for something of use. I paid my dad for them as he couldn't use them for Kayo even though it was advised.
It was a gift so next time I'll be giving cash... never again!!!
6 april 2026
Review zonder uitnodiging
Antwoord van One4all Rewards
Hi Emily, I am so sorry you had difficulty using your gift cards. I have enclosed a link of our retailers for you.
https://www.one4all.com/new-where-to-spend
You can contact us via phone by calling 03700 84 4444, by email at help@one4all.com or you can reach out to us via DM. We would be happy to assist you.
warm regards
O4A
Great gift idea - order/payment process needs work!
I think this is a brilliant way to send a money gift which folk can use on the High Street.
The process to purchase was a little tortuous. Why is 'Company' a required field for sender & recipient??!! No address finder. No option to use Google Pay. Need to generally improve the purchase payment process.
6 maart 2026
Antwoord van One4all Rewards
Hi Carole, Thank you for your feedback. We're sorry the purchase process was difficult. We'll review the required fields and consider your suggestions to improve payment.
Told us our order had failed
Told us our order had failed, and to place another. We did, and both arrived leaving us £600 down. Customer support to get it sorted was TERRIBLE.
Avoid at all costs.
24 februari 2026
Antwoord van One4all Rewards
Hi There, We regret that you experienced this issue and that our support was not efficient. We'll investigate what occurred with your order and how we can improve our service. Thanks for your feedback.
Cards don't work, no customer service
Cards don't work anywhere and no customer service. Swipe it and the machines don't recognise them. Also some online retailers don't accept multiple gift cards so you can use multi at once. This gift has cost me over an hour in time, and frustrated me to no end
10 februari 2026
Review zonder uitnodiging
Antwoord van One4all Rewards
Hi There, We appreciate your feedback and are sorry the cards are not working as expected. We'll investigate the issues with card acceptance. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Great
Simple, easy , smooth process.
Convenient that the gift card can be also sms rather then email..
30 januari 2026
Antwoord van One4all Rewards
Hi there, thank you for your review. We are pleased you found using O4A as your gift card provider both simple and convenient. We hope to see you back in the future, warm regards, the O4A team.
I paid £300 cards online an never got…
I paid £300 cards online an never got any cards I ordered these mistake they said they would put it back into my bank account yet I still ain’t received any back
27 januari 2026
Antwoord van One4all Rewards
Hi Teresa, our sincere apologies for the inconvenience and frustration caused by this delay. We have requested for a member of the customer service team to get in touch with you regarding a resolution.
Ordered 14 cards for my staff for…
Ordered 14 cards for my staff for christmas which arrived in a few days. All the cards arrived with envelopes and an area to write To: and From: which was nice and they were all very happy :)
8 januari 2026
Antwoord van One4all Rewards
Hi Louise, thank you for your review. We are pleased your staff were happy with their Christmas gifts and hope they enjoy spending them, warm regards, the O4A team.
easy to order
easy to order, quick delivery, able to order different values if required
18 december 2025
Antwoord van One4all Rewards
Hi Tina, thank you so much for leaving us a review having used our service. We really appreciate you taking the time to do so, warm regards, the O4A team.
Tried to use the card in FatFace and it…
Tried to use the card in FatFace and it don’t work. Informed that these never work!!
5 januari 2026
Antwoord van One4all Rewards
Hi Barrie, as we can confirm that FatFace are participating and should have been able to process your gift card, please reach out to our Customer Service team by either emailing help@one4all.com or by calling 03700 84 4444 so they can assist you with your query.
An excellent alternative to Amazon
An excellent alternative to Amazon. However, could do with learning some lessons (from Amazon). First, update your website close to Christmas if/when vouchers will not arrive in time. And how about being able to print out individual vouchers - we had to order 90 individual (plastic) cards as was not able to supply individual email addresses for each recipient.
15 december 2025
Antwoord van One4all Rewards
Hi there, We appreciate your feedback and are glad you see us as an excellent alternative. We acknowledge your suggestions regarding voucher delivery updates during the Christmas season and the option to print individual vouchers. We'll consider these points to improve our services.
I had a great experience with One4all
I had a great experience with One4all. I was a bit late buying Christmas presents for staff at work, and this turned out to be the quickest and easiest solution. The service has improved a lot since the last time I used it in 2023.
Previously, the only option was a physical card, which wasn’t ideal one card was even lost, and there was a £5 charge for a replacement. Now, the option of a digital card is a huge improvement. You can add it straight to your wallet and use it digitally in-store by scanning, without worrying about carrying or losing a physical card. It feels like having cash, but in a much more convenient digital format.
The card can be used in many shops, which is a big plus. The process was smooth, and the cards were issued instantly. You can also customise the look of the card, which is a nice touch. Entering an email and phone number for each recipient is a bit admin heavy, but overall it was very straightforward.
It genuinely saved the day for last-minute Christmas gifts, and I’d happily use One4all again
22 december 2025
Antwoord van One4all Rewards
Hi, We're happy to hear that One4all provided a quick and easy gifting solution! We appreciate your feedback on the digital card option and its convenience. We acknowledge your point about the data entry and are glad it was still straightforward overall. Thank you for your positive review; we're delighted we saved the day for your staff gifts!
Easy to order
Easy to order
Delivered quickly
Most importantly the staff loved receiving their vouchers
16 december 2025
Antwoord van One4all Rewards
Hi There, We're happy to hear that the ordering process was easy and the delivery was quick. We're glad the staff loved their vouchers!
Easy to gift several employees
Easy to gift several employees. I would've liked an option to schedule the delivery of the gift, however.
19 december 2025
Antwoord van One4all Rewards
Hi Charles, thank you for taking the time to leave us a review and feedback. We are continuously working to improve our service and products and I will ensure your feedback gets to our marketing team, many thanks, the O4A team
Called numerous times - no response.
Called numerous times, no answer; left message, no response, emailed them, no response, arranged a meeting with their AI bot, no one turned up. What a way to run a business.
18 december 2025
Review zonder uitnodiging
Antwoord van One4all Rewards
Hi Dave, we are very sorry to learn of the difficulties you have experienced. We have reached out to you directly via your Trustpilot account in a request for further information so we can follow up and assist.
Antwoord van One4all Rewards
Hi Catherine, our apologies for the inconvenience caused. If you are using the gift card in a store you can use it as part payment by informing the cashier of the balance on the card and by paying the remaining balance via alternative means. Most retailers can accept up to three forms of payment, but it does depend on each individual retailer if part payment is accepted.
This cannot be processed online. When spending online the balance of the gift card must cover the full transaction cost.
Ordering & delivery really easy
Ordering & delivery really easy. I was a little disappointed that the gift card was just stuck to a piece of paper rather than a card as they are Xmas presents for staff.
5 december 2025
Antwoord van One4all Rewards
Hi Lorraine, thank you for your review and feedback. We are pleased you found the ordering and delivery easy. I will pass on your feedback to the relevant department, warm regards, the O4A team.
Ordered and received within 24 hours
Ordered and received within 24 hours - great service
9 december 2025
Antwoord van One4all Rewards
Hi there, thank you for leaving us a review. We really appreciate you taking the time to leave it for us, warm regards, the O4A team.
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