Easy to book and understand the range of blood tests available. Pricing reasonable. I attended the Cambridge branch and parking was available behind the premises plus there is paid on-street parking.... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCambridge Place, CB2 1NS Cambridge, England, GB
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Lees wat reviewers zeggen
I had a really lovely experience at the lab. The service was excellent, and the member of staff who helped me was so kind, friendly and professional. She made me feel very comfortable and made the who... Toon meer
Bedrijf heeft geantwoord
Booking could be simpler, for the situation where you're not able to be your own phlebotomist. As it's not possible to export results as csv or some other form, you need to go through the additional... Toon meer
Bedrijf heeft geantwoord
Very good service, result back within 24 hours, very calm in the surgery which makes you feel better
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!
Contactgegevens
Cambridge Place, CB2 1NS, Cambridge, England, Verenigd Koninkrijk
4,7
Uitstekend
136 reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Easy to book
Easy to book. Pleasant waiting area. Friendly and helpful staff on the day
7 augustus 2024
Antwoord van One Day Tests - Cambridge
Great to hear your feedback of our service. Thank you.
Antwoord van One Day Tests - Cambridge
Great to hear your feedback of our service. Thank you.
Very Professional
I was very impressed by the quality of the staff. She took blood from my arm and within a few hours and there was little sign of where she had done it. Much better than my NHS experiences. Showed great professionalism throughout. First results came through in a day despite my blood being taken on a Friday.
12 augustus 2024
Antwoord van One Day Tests - Cambridge
We really appreciate your review and the 5-star rating. Thank you.
Good customer service
Good customer service, lenient even when we came in a bit late and promptness of the result.
2 augustus 2024
Antwoord van One Day Tests - Cambridge
Thank you very much for leaving us a review
Easy to book and friendly staff!
After my doctors cancelled my appt on the day- I needed to have bloods taken that day.
Really easy to book and really lovely stuff who put you at ease immediately. A lot of people struggle to get blood from my veins but they got it first time, pain free! Would highly recommend.
2 augustus 2024
Antwoord van One Day Tests - Cambridge
So pleased to hear we were able to help. Thank you for recommending our service.
A waste of time and money
I had a wasted 4-hour, 120-mile round trip to the Cambridge clinic because their phlebotomist failed to draw blood from me, even after waiting an hour and drinking 1.5 litres of water on top of the 1.5 I had already been drinking that morning. Admittedly I am sometimes difficult to get blood out of, but I have never in 70 years had anyone give up on me. Onedaytests at least refunded the prepayments in full, but I'd prefer to have the results I was after.
UPDATE: Apologies for saying you did not refund in full. You did, and I have amended my review accordingly.
9 augustus 2024
Review zonder uitnodiging
Antwoord van One Day Tests - Cambridge
Hello Ole. Thank you for your review.
Apologies for the inconvenience, but a few clarifications from us. As per our offering we refunded you the full amount because the phlebotomist could not take your blood. You were refunded for clinics and the tests. We don't charge for anything if we cannot take blood, this is part of our service and you received a 100% refund immediately.
We appreciate that it is not ideal when the blood is not taken, but it does happen. As you say, you are difficult to bleed and we are not in a hospital environment. We have strict rules on how many attempts we can make before we have to stop. Our phlebotomists are very well trained and they do not fail often, in particular the phlebotomist that attempted to bleed you has many years of hospital phlebotomy and surgery experience.
In the next few months there will be a clinic nearby and we would be happy to save you time, we appreciate you driving for this long to be able to use our service, we are extremely good at what we do. If you wish to use us in future, please do not hesitate to book.
Once again, apologies for the inconvenience.
Antwoord van One Day Tests - Cambridge
Thank you very much for the recommendation. We really appreciate it.
Fast delivery and fast results too…
Fast delivery and fast results too would recommend to anyone would definitely use again thanks !!
31 juli 2024
Antwoord van One Day Tests - Cambridge
Thank you very much for the recommendation. We really appreciate it.
Clear instructions
Clear instructions, on time posting the test kit and the result in one day
12 juli 2024
Antwoord van One Day Tests - Cambridge
Really pleased you found our instructions easy to follow. Thank you leaving us a 5* review
10/10 would recommend
Really easy, really quick and user friendly. 10/10 would recommend
25 juni 2024
Antwoord van One Day Tests - Cambridge
Thank you very much for the recommendation and the 5* review
Easy and quick to book an appointment
Easy and quick to book an appointment, the lady was very friendly and welcoming, results came back in good time as well.
3 juli 2024
Antwoord van One Day Tests - Cambridge
We are really happy to hear about your positive experience using our Cambridge clinic. Thank you for leaving us a review
Excellent
Excellent, prompt and helpful service, addressed all my questions, easy to book.
19 juni 2024
Antwoord van One Day Tests - Cambridge
Thank you Joanna for leaving us a 5* review
Good experience at start of process
Good experience at start of process, clear explanations etc. Not so good with results, great difficulty in viewing health dash board. Did not give results on my screen. Had to phone up, was helped and got it sorted eventually.
3 juni 2024
Antwoord van One Day Tests - Cambridge
Thank for you provide feedback. We will review why you were unable to view your results on your dashboard.
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