onedealaday.co.za Reviews 26

Received an item timeously with the box in tack. The item inside was broken. I send a message to their customer service and up to now there has not been a response. They have lost my trust and also a customer - I shall never recommend One deal a day - very disappointed

Order 942078 was paid on 6/4/26 and cancelled on 8/4/26.....but still delivered somewhere in May 2026. After numerous whatsapps/mails I got a response on whatsapp that they will collect the item to be returned on 20/5/26....I am stiil waiting for the collection on 28/5/26. This only demonstrate their Utter disregard for the client in the worse possible way imagined...DO NOT ORDER from One deal a day EVER....and after reading the other people's reviews I am even more disgusted!

Extremely Disappointing Service

I purchased a blender from One Deal A Day on 01 April 2026 and only received it on 13 April after repeatedly requesting updates and a tracking number.

Communication throughout the process was extremely poor, with little to no proactive feedback from the company.
On 16 April, during the very first use, the blender leaked immediately while only containing water. This is unacceptable and potentially dangerous for an electrical appliance.

Despite reporting the issue straight away, the faulty item was only collected on 29 April, again after numerous follow-ups, unanswered messages, and unfulfilled promises. Every interaction seemed to involve excuses rather than solutions.

On 08 May, One Deal A Day requested my banking details in order to process the refund. However, today they informed my partner that these details were only requested on 12 May, which is completely incorrect and contradicts the email records we have.

I have only received my refund this morning 15 May. Once again, we had to follow up ourselves just to get an update.

This has been one of the worst customer service experiences I have ever had. Delayed delivery, a faulty product, poor communication, constant excuses, and an unnecessarily drawn-out refund process.

I will definitely not be supporting One Deal A Day again and cannot recommend them based on this experience.

One deal a day has effectively stolen from me as I have not received any refund or further communication with regards to a reject item delivered. This query has been outstanding since November last year and we are now heading into April. This will make it 6 MONTHS! Of battling to get a refund

This place, im not sure if its a SCAM or what?? i ordered and paid for items on the 22nd Dec 2025. to date i have received no feedback, whatsapps are being ignored, BUT WHEN YOU LEAVE ITEMS IN THE CART THE SALES AGENTS ARE QUICK CONTACT YOU. how can they run a business like this, PLEASE BEWARE BEFORE WASTING YOUR MONEY. I WISH I READ REVIEWS 1ST BEFORE WASTING MY WELL EARNED MONEY ON THESE SCAMMERS. I WILL BE REPORTING THEM ON EVERY SITE POSSIBLE

I'm frustrated with these people ordered a few items including a Mirror on the 25th of August, after 2 weeks of item not being delivered I contacted the company and was told that my items would be dispatched and that they were having issues with the mirrors as multiple clients were receiving thier mirrors broken. After a week, still no delivery. Finally on the 29th of September recieved a call from fastway to ask whether I had recieved a refund from One Deal a Day because an insurance claim had been processed for the mirror as it was damaged in transit. Was shocked, One Deal A Day had not contacted me to let me know despite constant follow ups regarding delivery. To date I am still waiting on refund and nothing as been delivered. Was told that I needed to wait 30 days for a refund for goods that I had not it even recieved. In total it's been almost two months now. At this point, I'm just coming to terms that I was scammed. Stay away please. It's not worth your money and time.

Terrible customer service, I received a broken mirror and have requested a refund or return repeatedly over the past 2 weeks. I am only getting a repeated response that it has been escalated to admin. No feedback from admin.

The website is a scam

Placed and Payd order on 23 July 2025. They say delivery 7-15 days.
After 15 days I followed up just to be told that the supplier is out of stock (after 15 days they only realise this?). Will refund me, and the money will be in my bank account today. (Took forever and multiple phone conversations to get this info out of them).
When I enquired today why the money has not been paid in my bank account as promised on a whatsapp message, I am again ignored. I will never buy anything from them again. Service is pathetic and they just ignore you. Worse order I have ever placed.

They did not deliver within the time they said they would and kettle was faulty. I understand that can happen but since then I have had NO response from them despite numerous emails and contact attempts. 10 days of zero feedback!

Please be cautious when buying from OneDealaDay. Here’s what I experienced:
1. I was led to believe I was purchasing an induction pan, but it turned out to be an induction cooker, which I already own. Now, they expect me to return it at my own cost. I even contacted their courier and offered to pay for the return, but they refused to assist.
2. I also purchased a lightweight desk on wheels. Initially, I carried it around because it felt unstable. Eventually, I thought I could use the wheels and gently pushed it a short distance. After just two attempts, the desk collapsed. The screws cannot tighten the wood to the frame. The desk top has holes and it’s beyond repairable.

Despite making several phone calls and sending WhatsApp messages, the issues were never resolved. I now make a conscious effort to think twice before buying anything from OneDealaDay.

I’m a regular customer at One Deal A Day — my last order was for five 4-tier racks. Over a week ago, I received an email saying my parcel had been dispatched. Now, anyone who deals with Fastway in this area knows just how hopeless they are, so rather than wait around for them to maybe, possibly, one day decide to deliver, I track my parcels religiously and collect them myself — even if it means a 50km drive to their depot.

Here’s the problem: there is absolutely no tracking info available on the courier’s site. Nothing. But on One Deal A Day’s site, the order is marked as “complete/dispatched”. Fastway won’t help without a waybill number. One Deal A Day? They don’t answer emails, they ignore WhatsApp messages, and their Facebook page might as well not exist for all the good it does.

If you’re looking for a masterclass in bad service and customer disregard, go ahead and place an order with them — but don’t say I didn’t warn you. It’s a one-way ticket to frustration.

I purchased a 2 in 1 Portable Air pump and Jump Starter from One Deal A day last month ( May 2025) on order number 876913, and when I opened it to use it for the first time to pump my motorcycle tyres, the all import valve connector was missing.
I immediately contact the company to inform them and request a replacement for the missing connector..
That was over 2 weeks ago and despite my numerous emails since then, i have had no response from them.

DO NOT BUY FROM THIS COMPANY!

Logged an incident Monday 14 April for a power bank that was received faulty. Received one repsonse a day asking for more videos proving the product is faulty, YET they will still collect it to test it themselves. Today is the 25th of April and I was told the faulty item woul dbe collected on the 23rd. I need this power bank for an upcoming trip. I cannot buy a new one because I haven't received A REFUND or confirmation thereof. Your service is utterly disappointing considering I communicated with THREE different numbers provided by you. I understand how your business runs now - selling faulty products to customers and then not giving them refunds.

One deal a day
Please don't support
Worst customer service don't deliver. And ignore all your messages

Worst experience ever!!! Onedealaday is a scam. They took a very long time to deliver my order, and when they deliver they delivered a wrong product, something I was not interested in buying. It was so difficult to communicate with them regarding the return of the wrong product they delivered. They don't have working telephone where you can directly call them, they didn't reply to my email of complaint, and their whatsapp number doesn't assist. You will supply all they want as per their watsapp instructions but they don't come back to you with a solution. I will never buy at onedayadeal in my life, they frustrate you until you give up, they are scammers.

I ordered and paid for 4 chairs. Payment was taken but the line of chairs was out of stock. Finally after a lot of chasing and 14 days after their supposed 10 day delivery deadline I was informed they were out of stock and I requested my money back. Gave them my bank details but no further contact at all.
Terrible company don’t go there I have no idea how to get my money back now.

I regret not reading the reviews before placing an order with OneDealADay. I ordered a desk on 07 March and have not heard a work form them. No acknowledgement and update on whether the desk is still available or what is happening. I was told I will receive a tracking number to track my order and I am still waiting. its now over two weeks and I have written several emails and no response was made, The WhatsApp that they have keeps responding that they will follow up. I am never ordering form them. This was a scry experience for me and being my first time using them makes me wonder if they are even real

To avoid One deal a day
One Star – Absolute Disaster!
This is the WORST online shopping experience ever! I placed an order on January 8th. It’s now February 13th, and I STILL haven’t received it. On February 8th, I got a random message from "Customer Care" on WhatsApp, but since then—total silence. I’ve messaged them repeatedly, and they refuse to respond or give me a straight answer. Completely unprofessional and disrespectful to customers! Avoid this platform at all costs if you don’t want to waste your time and money.

After weeks of frustration and poor service, the saga with One Deal a Day continues. While I finally received a refund for the item I purchased (a full nine days after confirmation), they have still refused to refund the delivery fee for a parcel that was never delivered.

Adding insult to injury, I had to go out of my way to contact the courier at Fastway Couriers to provide my unit number—at my own cost—because they didn’t have it. Despite providing the same information to Thebogo from One Deal a Day the following day, the delivery never materialized.

The refusal to refund the delivery fee for a service that was blatantly not rendered speaks volumes about their unprofessionalism and lack of accountability. Numerous WhatsApp messages and emails sent to resolve this matter have been ignored.

I have since escalated this issue to the ombudsman, who has informed me that they have also reached out to One Deal a Day—only to be ignored, just as I have been. This behavior is disgraceful and unacceptable.

Do yourself a favor: avoid One Deal a Day at all costs. They are quick to take your money but will leave you to fight tooth and nail to get it back. Save your time, money, and sanity—shop elsewhere.