One Direct Insurance  Reviews 28

Shanice helped me sort access, I was obviously doing something wrong! Very helpful.

Shout out to Abbie very helpful and understanding person !!!!

Wouldn’t recommend this company at all. Took insurance out with them in January and paid in full only to receive a £257 additional payment demand for a previous vehicle that was stolen from our driveway last year (different insurance company) not impressed!

Abbie was incredibly friendly, professional, and made the whole process quick and stress-free. She made the changes to my policy smoothly; it’s not often you come across customer service that feels this easy and genuinely helpful.

Thank you, Abbie, for your brilliant support — a real credit to the team! I wouldn’t hesitate to recommend the service to others.

Quick and efficient,

Shanice was extremely helpful and attentive. Keep up the great work shanice.

Very helpful

I spoke with Shanice from One Direct and she dealt with my enquiry super fast and very efficiently. I would recommend One Direct and will be asking for quotes once my other policy's expire!

Shanice B assisted me today with EU insurance enquiries and she was extremley helpful and efficient.
Highly recomend seamless experience!
Thanks so very much

Abbie T helped me today to resolve 3 issues - an update of insurance details on MID, portal access issues and a policy change. All dealt with efficiently via chatbot. Full marks for her excellent customer service.

The portal couldn’t make the change I required and so Shanice came on the line and my enquiry was dealt with efficiently and in a friendly manner - proving of course that ‘portals’ are great, but people are better. Thanks Shanice

I'm always apprehensive with an online based company. But my issue with direct debit was sorted out by Shanice with excellent efficiency on the online chat portal. No hassle as you advertised. Keep the good work up team.

I spoke to Shanice and she was very helpful and answered all my questions positively thank you very much

Customer help online chat with Shanice. Very quick response all sorted in under a minute.

The online chat service is very efficient, Shanice was very helpful and solved my issue straight away.

I had an issue changing the number plate on my policy, but Abbie T was brilliant throughout in sorting this for me.

I have just taken out a new car insurance policy, dealt with by Abbie.
Abbie understood the queries i raised and took time to investigate.
From a customer perspective, the service received was excellent.
Thanks Abbie

Abbie, who was dealing with my query via the online chat, sorted it out for me without any delay and in a very pleasant manor with no fuss. Thanks for your help Abbie.

Shanice made the changes I needed in seconds! Fabulous service!