Lawn service didn't show up for 5 weeks - no response from company. One of the reasons they cited for the no show was "raining" and it hadn't rained in Dallas for over a month. I cancelled six months... Toon meer
OneNeighbor
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So, took about 3 weeks or so for someone to come out. Once someone actually comes, he decides to mow my neighbors grass that was 12 inches high so they could charge the long grass fee. Then, he fai... Toon meer
Unfortunately we were very disappointed with their services. We tried them 3-4 times and they roll over everything while mowing, tear up water cans, rain gutter extensions, don't clean up after thems... Toon meer
Bedrijf heeft geantwoord
My credit card charges/prices went up with out notice and no consent sought whether or not acceptable to customers. Very bad service- several times they left wide tracks or uncut grass. No way to re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OneNeighbor allows homeowners to find, purchase, and manage home services as a group to drive significant cost savings and consolidate payments. OneNeighbor puts homeowners and neighborhoods at ease knowing they're receiving superior quality services.
Contactgegevens
Verenigde Staten
- 830-532-6635
- wecare@oneneighbor.com
- oneneighbor.com
Schending van onze richtlijnen
Absolutely horrible customer service
Absolutely horrible customer service. Their lawn crews will cancel and reschedule more than they’ll actually show up to cut your lawn. Then when you complain about it, you just get the runaround from their service staff
29 juni 2023
Review zonder uitnodiging
OneNeighbor only there to take your money
This company is a fraud company, I had initially been promised a first service cost of $18.99, but I was ultimately charged $60, they justified this higher charge by citing tall grass and lot size exceeding 10,000 square feet, even though my lot size is actually 9,496 square feet according to Zillow. To make matters worse, when I decided to cancel the service, an additional $30 was charged. As a result, I have already paid a total of $90 thus far.
Please ensure you are fully aware of the implications before signing on with OneNeighbo. ------after back-and-forth emails they ended up returning my $30 as they charged me for cancelation.
18 juni 2023
Review zonder uitnodiging
Waste of time
Waste of time. First lawn cut they left big gaps in lawn. Second cut was fine. Third time no one even showed up. Lol. You get different "companies" every time. I should have read the reviews before I signed up for this mess!
18 juni 2023
Review zonder uitnodiging
Hard Working Don't Say It All!
Guy just pulled up, no questions asked.. Just finished raining.. However, the guy took care of business!
6 juni 2023
Review zonder uitnodiging
I requested a hedge row to be trimmed
I requested a hedge row to be trimmed. They no showed them sent a message it was bad weather that's why service wasn't done. It was sunny all day no bad weather. Lousy Company don't use them. No phone number either. Don't waste your money on them.
22 mei 2023
Review zonder uitnodiging
Antwoord van OneNeighbor
Hi Robert, thanks for your response. I do see that you signed up for bush trimming service, and that North Fort Worth Lawn Care skipped that job. I agree with you that it didn't rain, and that wasn't appropriate.
We are going to follow up with them, but I think the reason they skipped it might be because you signed up for 1-5 bushes, but in your notes you mentioned that it's a 30 foot long hedge row that you want to be trimmed from 12' down to 8' tall. At 30' long I don't think any vendor is gong to be willing to cut that down for the 1-5 bushes rate of $39.90.
I'd love to work with you to estimate that work appropriately and get a vendor back out there.
Again, I'm sorry the vendor didn't handle this one appropriately, but I'm happy to help. Let me know if you would like for me to help you get this resolved.
Steer clear
Used them for about 6 months. Never went a month with continuous service. Twice the provider didn't do the job. I made them aware. They did nothing.The second time I refused to pay and removed my credit card. Im not interested in paying for services not rendered. Now im getting emails threatening collections. I have plenty of documentation, so I am not concerned. But I would suggest others seek services elsewhere.
18 mei 2023
Review zonder uitnodiging
Antwoord van OneNeighbor
Hi Mary,
Thanks for letting us know about this. I looked back at the support ticket that you filed on April 18, and Julia on our team reached out to you asking for images of the yard showing that it wasn't mowed. We have photos from the provider showing that the yard was mowed and edged on April 18th. We don't show that you responded to that email, and we don't show that you filed any issues in the app showing that the yard was not completed.
As you mentioned, you removed your payment information from the app, so the provider has not been paid for that job yet. As I'm sure you would agree it's not fair for a provider to come out and do work and not get paid. Our service providers are customers on our platform as well, so when they aren't paid we advocate for them by sending collections emails.
We would love to resolve this for you, but we will need you to access the application and update your payment information so that your service provider receives payment for their work.
Thanks,
OneNeighbor Support
I was scheduled and rescheduled by…
I was scheduled and rescheduled by other companies for a lot higher price and then I found One Neighbor!!! They came out when they said they would and my lawn looks absolutely amazing! The crew was professional and so nice - Thank You One Neighbor❤️ 10 stars in my book!!!
14 april 2023
Antwoord van OneNeighbor
Thank you so much for the review Kim! We look forward to continuing to work with you.
Antwoord van OneNeighbor
Thanks for your business, Margie!
I have canceled your service and yet I…
Last December 2022 I received a notification that lawn service was coming. In my attempt to cancel the service it was not cancelled, and I was eventually charged $15.00 after I had cancelled all services from the company. Now, this month, April 2023 I was left a text message saying that lawn service was scheduled for the next day. I cancelled with the text message and was sent a problem report. I did finally get a response and a total cancellation of any services with this company. The frustration comes in that it took way too long to successfully unsubscribe. That is why the 1 star. One Neighbor is a difficult company to work with.
11 april 2023
Review zonder uitnodiging
Antwoord van OneNeighbor
Hi Shirley,
Thank you for providing your account information to me so that I could look this up. I do apologize for the confusion.
The initial reason that your service was continued was that the account was Paused instead of Cancelled. We offer the Pause functionality for people who want to pause mowing temporarily, like when they want to handle it themselves, they just installed new sod, or maybe haven't had enough rainfall so the grass is not growing. When an account is cancelled, we do not roll it over into the new season, but when it is paused we do.
We charge cancellation fees when a job is cancelled less than 24 hours before it is scheduled to be performed to protect our providers. They build routes, and a late or day-of cancellation negatively impacts them.
I have gone in and refunded the cancellation fee that you experienced this March. If this resolves your problem, it would be great if you could revisit this review.
Either way, thank you for your time!
Matt
One Neighbor
I used One Neighbor to contract to have my lawn cut. Saturday was the first cut. They arrived at about ten in the morning and cut, trimmed, and cleaned up by noon. They performed a good job. I recommend One Neighbor .
18 maart 2023
Review zonder uitnodiging
Very Unsatisfied
Very Unsatisfied, unpleasant and disappointed customer
My first experience with OneNeighbor service is absolutely a subpar one, as my service request was rescheduled twice. Now I am not sure if they will ever complete the job at all.
OneNeighbor's service is a great concept, but it will remain as "CONCEPT" if the job is not done as promised. Their service by the so call "Service provider" is very unreliable.
I am not sure if I will use their service again. If you are considering using their service, think twice.
14 januari 2023
Review zonder uitnodiging
Antwoord van OneNeighbor
Hi PH!
Thanks for sharing privately your account information so that I could look this up. I do see that you signed up for a leaf cleanup service, and that the initial provider that you were assigned did reschedule the job a couple of times. I certainly can understand why that was frustrating.
I see that you took advantage of the 'Find a New Provider' button, and subsequently the leaf cleanup (!2 bags) was completed without issue.
Did this resolve the issue for you? If not, please feel free to let me know. If so, if you would consider revising this rating we would appreciate it. We do try hard to cultivate good service providers, and while it does seem like there was an issue with the first one (which is strange because he's typically an excellent vendor), the software let you find a vendor to complete the job successfully fairly quickly.
Either way thank you for your time.
Matt
Happy
Happy! OneNeighbor provides such extraordinary services at low cost and in very less time.
28 oktober 2022
Review zonder uitnodiging
Excellent lawn care service.
The team did an excellent job on my lawn care maintenance.
14 september 2022
Review zonder uitnodiging
Good app and easy scheduling
15 september 2022
Review zonder uitnodiging
Antwoord van OneNeighbor
Thank you for the kind review, Meera!
Used them for lawn mowing
Used them for lawn mowing. Service was very professional.
7 juni 2022
Review zonder uitnodiging
Happy with the service for the most…
Happy with the service for the most part. However, I did have an incident where service provider did not mow the ditch, and City of Houston put a notification sign to take care of it. When I notified the company, I was informed that some service providers use a riding lawnmower and could not mow into the ditch. So I had to pay a neighbor to mow it before City of Houston deadline. On the last service, the provider was unable to upload photos that I could view. The company informed that provider had technical difficulties but assured that provider was most reliable. Otherwise, I am happy with service and will continue to use.
21 mei 2022
Review zonder uitnodiging
Antwoord van OneNeighbor
Thank you for providing your honest feedback, Rick. We appreciate your business!
Convenient but not the quality I would like.
I left feedback on the reason for canceling in the app, but will share here also.
The provider was just ok. The convenience was good, however the service was not the quality of service I would like to have.
In more detail, the lawn person was very nice and did an okay job. It would probably be fine for a property with less manicure requirements, or if the app allows for more options for service so that the provider will be prepared for those clients that have more strict needs. I would be willing to pay a higher price if the quality would be guaranteed to meet my needs, however I do not feel that is in place currently.
21 mei 2022
Review zonder uitnodiging
Antwoord van OneNeighbor
Hi T,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact me directly at Wecare@oneneighbor to rectify this experience. Thank you!
Antwoord van OneNeighbor
Hi Chloe,
Thank you for taking the time to provide your recent experience with our platform. I am very sorry that it did not meet your expectations. Please contact me at wecare@OneNeighbor.com so that we can rectify this as soon as possible. Thank you!
Its very unprofessional when it comes to reliability/scheduling
Its very unprofessional when it comes to scheduling the appointment. My lawn mowing appointment have been getting rescheduling repeatedly since 3+ weeks.
11 mei 2022
Review zonder uitnodiging
Antwoord van OneNeighbor
Hi Swapnil,
Thank you for taking the time to provide your feedback, this information is invaluable to us. We provide a 100% satisfaction guarantee, and we stand behind our promises. I’m so sorry to hear that you had a poor experience with the lawn company who was servicing your property. It’s important to us that all of our customers have great experiences with the providers on our platform and receive a five-star quality service, every service. We’d like to speak with you to learn more about your experience and resolve the issue to your satisfaction. Please contact me directly at Julia@oneneighbor.com. Thank you, I look forward to speaking with you! -Julia Fraser, Customer Relations Manager
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