ONErpm Reviews 157

Antwoord van ONErpm

4 dagen geleden

Hi Denis, thank you for taking the time to leave us your feedback.

We wish to provide some clarity on payouts. The time it takes for you to receive a payment can vary based on several factors. These could include the choice of payment method, our internal processing timeline, and the time required on the receiving platform. For ONErpm, a payout request is reviewed and processed within 7 business days. If it’s a bank transfer, for example, it could take a few more days for the payment to be available on that end.

However, we would like to look into your specific payment and ensure it gets to you promptly. Please reach out to us with the details of your payment request by submitting a support ticket on your ONErpm account. To do this, navigate to Support > Support Center > Contact Us. Our team will check on the payment request and let you know its status or if additional details may be needed for it.

Antwoord van ONErpm

3 dagen geleden

Gracias por tomarse el tiempo para enviarnos sus comentarios.

Nos gustaría aclarar por qué se pueden eliminar lanzamientos de las plataformas de streaming. Las eliminaciones se realizan de acuerdo con nuestros términos de servicio y, por lo general, se basan en los hallazgos que nos reportan nuestros socios de plataformas de streaming o que se identifican a través de nuestros propios procesos de revisión. Estas medidas ayudan a proteger la integridad del streaming musical, así como las plataformas para todos los artistas.

En cuanto a nuestro equipo de atención al cliente, nuestro tiempo de respuesta habitual es de 2 a 3 días hábiles. Nuestro equipo se compromete a revisar y resolver cada solicitud que recibimos.

Lamentamos que su experiencia no haya estado a la altura de este estándar y nos gustaría investigar el asunto. Por favor, comparta con nosotros los detalles de su experiencia, así como cualquier otra inquietud, enviando una solicitud de soporte a través de su cuenta de ONErpm. Para ello, vaya a Soporte > Centro de Soporte > Contáctenos y nuestro equipo le proporcionará las aclaraciones que necesite.

Antwoord van ONErpm

4 dagen geleden

Hi Big Leaf, thank you for sharing your feedback and for your continued use of the platform over the years.

We would like to clarify that streaming platforms have their own detection systems that identify and flag suspicious streaming activity. When a platform notifies us of such activity on a release, we are obligated to act in accordance with their policies and our own terms of service. This typically could entail the removal of the affected releases. This protects the integrity of the platform and ensures fairness for all artists. As a standard, this applies to all accounts regardless of their tenure on the ONErpm platform.

Our dedicated team reviews every request or case individually and would be able to let you know which stores reported the artificial streams.

We encourage you to submit a support ticket through your ONErpm account by navigating to Support > Support Center > Contact Us and your request will receive the appropriate attention.

Antwoord van ONErpm

3 dagen geleden

Hallo Alex, vielen Dank für Ihr Feedback.

Wir möchten Ihnen die Funktionsweise von Content-ID-Ansprüchen auf YouTube erläutern. Diese Ansprüche werden automatisch durch die Audio-Matching-Technologie von YouTube generiert. Diese Technologie identifiziert alle YouTube-Videos, die Ihre Musik enthalten. Die Ansprüche werden nicht manuell von ONErpm erstellt und bedeuten auch keine Übertragung der Eigentumsrechte an Ihrer Musik.

Falls ein Anspruch für Ihre Inhalte auf YouTube geltend gemacht wurde und Sie diesen entfernen lassen möchten, steht Ihnen unser Support-Team gerne zur Verfügung. Bitte kontaktieren Sie uns über ein Support-Ticket in Ihrem ONErpm-Konto unter Support > Support-Center > Kontakt.

Unser Team prüft den Content-ID-Anspruch, erläutert Ihnen die Details und entfernt den Anspruch, falls gewünscht. Bitte teilen Sie uns die Links zu den betroffenen Videos und alle relevanten Informationen mit, damit wir Ihre Anfrage bearbeiten können.

Antwoord van ONErpm

4 dagen geleden

Hi Fikayo, we appreciate you taking the time to leave us a review and your feedback.

Understandably, a hold or freeze on your royalties can be quite concerning. However, such measures are not taken without cause.

When unusual activity is detected by streaming platforms, they provide us with this information, and we are obligated to act on it in accordance with both their policies and ours. Such action can include suspension of an account and placing holds on the royalties received. This is a standard procedure across the music distribution ecosystem to ensure that royalties are earned legitimately.

We invite you to share any additional concerns you may have about the status of your account. On your dashboard, navigate to Support > Support Center > Contact Us, and our team will be at hand to clarify things.

Antwoord van ONErpm

4 dagen geleden

Hi Leonardo, thank you for taking the time to leave a review and your feedback. We understand that a takedown can be disruptive to an artist’s momentum.

At ONErpm, we are committed to maintaining the integrity of our platform and the stores we deliver to. Content takedowns typically occur when a release is flagged for copyright discrepancies or when streaming services report activity on a release that may not be in accordance with their policies and terms of use. These measures are in place to protect the integrity of the streaming ecosystem and the interests of our artist community.

We encourage you to raise any specific concerns about your releases through your ONErpm account by navigating to Support > Support Center > Contact Us. Our team will have a look at your covers and advise on their eligibility for distribution.

Antwoord van ONErpm

4 dagen geleden

Hi Raman, thank you for taking the time to leave a review and your feedback.

ONErpm proudly serves a diverse global community of artists, and we treat every individual with equal respect, regardless of their background. We do not factor an artist's country into our service decisions. We only reference the country provided during sign-up to ensure we assign requests to agents who speak the same language, allowing us to provide the most comfortable and effective support possible.

That said, we take very seriously any allegations of misconduct that an artist may experience from our team, and we’d like to have more information about it.

Please submit a support ticket through your ONErpm account by navigating to Support > Support Center > Contact Us, and share the details of the negative experience you’ve had. We’ll have our team investigate this and take the appropriate action.

We've also requested you for your information here on TrustPilot so we can reach out to you directly.

Antwoord van ONErpm

4 dagen geleden

Hi Maximiliano, thank you for taking the time to leave a review and your feedback.

We'd like to provide some clarity on what you’ve raised. ONErpm's revenue share structure is clearly outlined in the agreement signed when you signed up for your account. There are no hidden charges beyond what was agreed upon upfront. The revenue share model sustains the infrastructure, tools, and the people who work to get your music delivered and supported across streaming platforms globally. This is therefore a mutual benefit arrangement.

Regarding the removal of an artist’s catalog, this is not a targeted action or one that is taken arbitrarily. This is done in accordance with our terms of service, typically following findings reported by our streaming platform partners or identified through our own review processes.

We could discuss the specifics of your case if you can reach out to us through a support ticket on your ONErpm account. Navigate to Support > Support Center > Contact Us, and our team can provide additional clarity on what may have occurred.

Regarding metadata updates, we’re strong on having all releases comply with the standards of our streaming platform partners. This is why any post-approval changes require a quick review process to ensure that releases are correctly positioned on all platforms. Our support team typically responds to metadata requests within 2-3 days.

Antwoord van ONErpm

4 dagen geleden

Hi Kaitlyn, thank you for taking the time to leave a review.
It seems that your experience with us has not met your expectations.

We're committed to continuously improving our services, and your feedback is key to it. We would welcome the opportunity to understand and address your concerns.

Could you share some details through a support ticket on your ONErpm account? You can do that by navigating to Support > Support Center > Contact Us.
Our team will be happy to address any issues and clarify any concerns you might have.

Antwoord van ONErpm

4 dagen geleden

Hi Artem, thank you for taking the time to leave such a thoughtful review!

It’s great to hear that your experience with our platform as well as our support team has been a positive one.

We’re committed to continuously improving the experience for all artists and labels on our platform, and look forward to continuing to support your journey!

Antwoord van ONErpm

4 dagen geleden

Hi Yuki, thank you for taking the time to leave us a review and provide your feedback.

Content ID claims on YouTube are generated automatically based on audio matching technology. Although rare, it is possible for Content ID to occasionally flag content that closely resembles registered material from its database of music. This can easily include covers or alternate versions of a song. These claims are usually automatically initiated on YouTube based on similarities detected in the content.

If you believe that a claim has been made on your YouTube upload in error, we’d like to have that reviewed for you. Please reach out to us about this in a support ticket on your ONErpm account by navigating to Support > Support Center > Contact Us. Our team will look into it and resolve it for you.

Antwoord van ONErpm

4 dagen geleden

Hi Ali, thank you for taking the time to leave us a review and provide your feedback.

Some important clarifications are necessary to address some of the points you’ve raised. Catalogs and releases on ONErpm are only transferred upon explicit request from an account owner. The content cannot move between accounts without a deliberate action being requested.

Regarding royalty payments, these are not processed on a fixed schedule. Royalty reports are processed as soon as they are received from the stores, with each store making their submissions at different points in a month. The timing you described, therefore, is not connected to any payment cycles.

We take account security very seriously, and if there has been any unauthorized activity on your account, we'd like to investigate it. Could you reach out to us about this in a support ticket on your ONErpm account? Do this by navigating to Support > Support Center > Contact Us, with as much detail as possible about the occurrence. Our team will look into this as a priority.

Antwoord van ONErpm

4 dagen geleden

Hi Frederico, thank you for taking the time to leave us a review and provide your feedback.

We'd like to provide some more information about OFFstep and what it represents. This is our dedicated DIY distribution platform designed to give artists full control over their distribution with flexible subscription plans while retaining 100% of their royalties. It fulfills the need to provide tailored offerings built around the needs of independent artists at different stages of their careers.

The decision to recommend OFFstep to certain accounts is based on a variety of factors, such as our internal policies, business strategies, and specific criteria we’ve established for digital music distribution. The criteria also include considerations regarding the type of content, account performance, and suitability for the services offered by OFFstep.

If you have questions about your account status or would like to explore the available options, please reach out to us through a support ticket on your ONErpm account by navigating to Support > Support Center > Contact Us