One Step Software Reviews 

One Step has been fantastic to work with. Customer service is prompt and proactive. They check in with me frequently to ensure I am on track and my needs are met. The platform itself provides one place for everything ensuring I can keep track of tasks and records easily and making communication with residents fluid as well.

The One Step team was very helpful. They’re willingness to help me in real time really meant a lot. I’d recommend One Step for sure.

The young lady that helped me was so professional and sweet as ever. Its so hard to get people on tge phone who actually sound like they actually care about helping. I did customer service for 20 yrs so I know how important it is. So thank you for loving your job. I was able to find my persons information easily because of her and she stayed on the phone to nake sure I did. Well done!!!!

Timely responses. Detailed steps to resolving issue. Friendly demeanor. All in all, a great customer service experience.

Good experiece with support. They were timely and responsive.

I have been very pleased with my experience with OneStep. I receive prompt responses to all my questions and the staff is kind and polite. (And I've had a lot of questions.) :)
Five stars. Hands down.

I am the Vice President of the Board of We Are One Recovery (WAOR), a very small Tennessee nonprofit that operated recovery housing.

On August 3, 2026, our CEO and Board President was arrested and jailed on serious criminal charges unrelated to WAOR. The Board subsequently terminated his employment and his membership on the Board. As Vice President, I assumed responsibility for the organization and began the process of winding down its operations, including transitioning our clients, satisfying grant requirements, paying outstanding obligations, and dissolving the organization.

Shortly afterward, I contacted One Step regarding our account. A One Step representative provided me with instructions for exporting/downloading our organization's information. I subsequently received an email stating that our account would be deactivated and that we would no longer be charged.

At no point was it clearly communicated to me that "deactivation" meant that WAOR would permanently lose access to its information or that One Step would no longer permit us to retrieve our organizational records.

At the time, I was dealing with an extraordinary family emergency. My mother-in-law subsequently entered hospice and died, while I was also caring for my own mother. As a result, I did not complete the data export before the account was deactivated.

Once I was able to return to this issue, I contacted One Step by email and telephone. I even offered to pay for access myself if that was necessary so that WAOR could retrieve its records.

Instead, I have been told repeatedly that One Step can no longer provide access to our information.

This is extremely concerning because these are WAOR's organizational records, and we need them to complete legitimate nonprofit obligations, including paying outstanding debts, responding to grantors, maintaining necessary records, and properly dissolving the organization.

I am not asking One Step to provide information belonging to another customer or to bypass any legitimate security or privacy requirements. I am asking One Step to provide WAOR with access to, or an export of, the data associated with WAOR's own account through an appropriate verification process.

I would like One Step to provide a written response addressing the following:

1. Does One Step still possess WAOR's organizational data?
2. If the data still exists, why can One Step not provide WAOR with an export or temporary access to retrieve it?
3. If the data has been deleted, when was it deleted and under what policy or contractual provision?
4. What specifically did One Step mean when it told us that our account was being "deactivated"?
5. Why was permanent loss of access to the organization's records not clearly communicated when we were notified of the deactivation?
6. What process is available for an authorized board officer to verify WAOR's authority and retrieve the organization's records?

I am not seeking special treatment. I am asking for a reasonable opportunity for a nonprofit that is shutting down under extraordinarily difficult circumstances to obtain its own organizational records.

I have attempted to resolve this directly with One Step's customer service department without receiving a satisfactory resolution.

UPDATE! OneStep meets and exceeds expectations! After OneStep's recent software update we had some internal challenges navigating how the platform works. The HelpDesk was very quick in their responses, provided direction, and solutions to every challenge we faced. They have gone above and beyond during this transition including custom changes to make our day to day operations more efficient. From everyone at Primary Purpose Center - thank you Help Desk!

Customer service was Great!!! Our representative was fast & efficient in solving our issue!

The team is communicative and punctual. They listened intently to every request and question I had and promptly came up with solutions. They have been a huge help and know we're in good hands forward working with them

I had everything answered that I needed help with. And ended up finding out more information on how to utilize the app fully.

I was able to get my questions answered and she even helped walk me through several other issues I was having and gave me pointers on how to better use their system as I'm new and learning.

Every time I had a question or issue it was addressed and resolved very promptly. My interactions were always pleasant and professionalism and kindness were always consistent.

I recently onboarded with One Step while launching my sober living program, Rewired Realities, and overall I've had a great experience. The onboarding was straightforward, the support team has been responsive, and the pricing is excellent compared to many other software options in the industry.
The platform has helped me organize resident information, documentation, forms, accountability, and other day-to-day operations in one place, which has been a huge benefit.
The only area I'd like to see improved is the speed at which some updates sync. For example, check-ins don't always update immediately on the backend. That said, I believe this may be related to phone or internet connectivity rather than the software itself, and it hasn't been a major issue.
Overall, I'm very happy with One Step and would recommend it to anyone looking for an affordable, well-designed solution for managing a sober living or recovery housing program. I look forward to seeing the platform continue to grow and improve.

OneStep has made managing our organization so much easier. The forms are simple, everything is organized, and it saves us a lot of time. It's been a great tool for keeping our operations running smoothly. Highly recommend!

I was having some major knowledge challenges around our use of the site and she was soooo helpful. Stuck it out with me, dealt with my impatience (very kindly), and helped me get to the answers I needed.

Hunter was wonderful to work with. He truly explains the process in a way that is easy to understand and follow. Thank you so much!

I’ve been using OneStep for the past five years and have been extremely satisfied with both their platform and their customer service. The system is user-friendly, reliable, and has played a significant role in helping us manage and grow our recovery housing operations efficiently.

I recently reached out regarding a referral for another sober living provider who had just opened, and once again I was impressed by the responsiveness, professionalism, and willingness of the OneStep team to help. Their commitment to supporting providers goes beyond simply offering software—they genuinely care about the success of the organizations they serve.

I highly recommend OneStep to any recovery housing provider looking for a comprehensive platform backed by an outstanding support team