One Technician Limited Reviews 47

a go-to solution for any SME who requires ad hoc IT support. One Technician is speedy to respond to IT needs, offering competent and efficient services.

Matthew efficiently identified and resolved my problem! They are courteous, professional, and excellent service providers. Thank you!

Great job by Matthew. All understanding of this old bloke and took time to explain everything? Also reasonable charges.

Thank you very much.
Highly recommended!

Matthew was extremely efficient and did everything we wanted . A pleasure to deal with him and would definitely use him again if required and would recommend him to friends. Excellent service all round .

I've used Matthew multiple times for email issues with Microsoft Outlook 365. He is my go to person. He has always been able to fix the issue quickly. Thank you!

They came to my place within 2 days of my phone call and fixed both the laptop and the PC in just under an hour. The laptop had completely stalled.

Prompt, helpful, informative. I would definitely use again. Thank you Matthew

Matthew was very helpful, easy to deal with, and worked quickly to set up our company email addresses exactly as we needed them. Great service

Matthew repaired my daughters iPhone screen after she dropped it, he was very professional and fixed it very quickly and it looked brand new. Thank you so much again!

We cannot fault One Technician's service in any way. Matthew is always quick to reply, and is always prompt, polite, open-minded and professional. He is always keen to work with us as a business to find the most suitable solution to a problem. We would recommend Matthew and his team at One Technician to any businesses or individuals looking for some IT support or a retained IT service.

Matthew replied to my request for help very promptly. He was able to help remotely which was convenient for me. His instructions were clear and helpful and he sorted out my problem very efficiently.

We have used this firm once before to service a laptop, they did a great job so we used them again this time when our main desk top needed attention as it was grinding to a halt. Highlights included a polite, cheerful and helpful manner at all times, a clear, non-patronising explanation of the work required and a quote which was accurate to the penny. My computer is now as good as new, and we will definitely use One Technician again next time.

Great service and knowledge. Took the time to understand my needs, find the right solution and then completed the work very quickly taking me through the things i needed to know. This will be my go to company moving forward

Mathew rocked it. Hiring someone we didnt know, on the other side of the planet, and online was scary given they are handling so much of our business. While the initial concerns are justified he quickly displayed the abikity and availability to work hard and solve our technical problems. I dont think the guy sleeps. At all hours we had questions and at all hours he had answers. I highly recommend One Technician.

We are a small professional services company heavily reliant on trouble-free connectivity. One Technician provided outstanding customer service when we needed urgently to recover a Windows operating system. They were able to fit us into their obviously busy schedule promptly, were realistic about the timeframe to solve the problems, very easy and understanding to talk with, evidently knowledgeable, and delivered all they undertook to do as planned. This is all the more impressive as they did not know us (we found them on-line) and therefore we could not draw on an existing relationship. The quality of support One Technician provided has ensured that we will now be using them for all our future IT requirements.

Now that I am retired and no longer have company IT support people to attend to issues on my home computer and tablet I needed to find a local specialist to take over. Matthew is such a person. I am not tech savvy and he is patient, helpful, informative and reliable. It’s early days but so far I have been very impressed.

Excellent service. Very knowledgeable and good value

Absolute excellent service. Matthew came within two hours of my request for computer service.
He sorted out my computer problems, on my Mac Desk top, MacBook Pro Laptop and my iPhone, caused by PlusNet blocking my incoming Emails, for exceeding my allowance on their servers, within one hour, after I had spent several days myself, as well as talking to Plus Net on five separate occasions, to no avail.
I have no hesitation in recommending One Technician.
In addition I was extremely pleased to be able to use a local based company, rather than a countrywide company. In fact the company is based only 2.5 miles from my property.

We can't fault Matthew at One Technician - always prompt and extremely helpful. Excellent service all round.

Trying to find a local company that would do a little bit of adhoc work was harder than I thought, but Matt was on the case straight away. I needed to migrate my emails over to Microsoft Exchange which he did over an evening to ensure it didn't disturb my working day. Ensured it was all working with all folders transferred late into the evening. I cant thank him enough and would highly recommend.