Amazing service and quick delivery.We bought 2 x 4’0 TriCore Nest Mattress for my daughter's rooms, The Mattress is very comfortable and one of the best mattress we have have owned. The delivery men w... Toon meer
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Lees wat reviewers zeggen
Absolutely superb product and service. No frills, no marketing rubbish, just good old fashioned customer service. Went up to the showroom (in Morley) to try out the mattresses, Adam was so helpf... Toon meer
Customer Service was amazing. The bed is brilliant and the delivery guys were great. The issue was I use a landline and I was getting sent sms text messages, which I was unable to reply to. Would reco... Toon meer
I had checked reviews as their ads had been popping up and there were so many great reviews. I never usually buy items like this online from ads but I needed a side opening single ottoman bed. Not too... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Contactgegevens
Wide Lane, LS27 9FL, Leeds, Verenigd Koninkrijk
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Uitstekend
185 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Repeat customer as experience positive
Lovely helpful lady on the phone
Product as advertised
Fast delivery and free shipping
4 augustus 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review and for choosing OBS again! We're delighted to hear that our team was helpful and that your order arrived quickly and exactly as advertised.
We really appreciate your continued support and look forward to helping you again in the future!
Team OBS
I purchased a Firm mattress
I purchased a Firm mattress, or so it was advertised, within three days it was dented where I sleep. I contacted the company and they told me to turn the mattress weekly to even it out. I have now done that three times, so there are dents all over it now. I have never had this problem before with a 'FIRM' mattress. The company aren't replying to my emails now. I wouldn't advise anyone to purchase from this company.
4 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry to hear that you were unhappy with your mattress and appreciate you raising your concerns with us.
When you first contacted us, our team provided advice regarding the mattress and its care. We do not ignore genuine customer concerns and are always willing to review any reported product issue based on the information and evidence provided.
We would also like to note that this was the first of three separate 1-star reviews you subsequently posted regarding the same matter. We feel it is important to provide this context for anyone reading the reviews.
We remain happy to address any legitimate outstanding concerns directly and review the matter based on the full history of your order and correspondence.
Team OBS
The mattress arrived before time it's…
The mattress arrived before time it's really good 👍 and it's exactly what I ordered
15 juli 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that your mattress arrived ahead of schedule and was exactly what you ordered.
We hope you enjoy many comfortable nights on your new mattress. Thank you for choosing OBS!
Team OBS
Excellent beds for a great price
Excellent beds for a great price, customer service is also great, I’ve had the best sleep since purchasing my bed and silk Matress.
29 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review! We're delighted to hear that you're so pleased with the quality and value of your bed, as well as the service you received from our team.
Most importantly, it's wonderful to hear that you're enjoying such a great night's sleep on your new Silk mattress! Thank you for choosing OBS.
Team OBS
Will use again
The website is easy to use. The after sale service is quick and efficient. When I realised that I'd made a mistake on my order I sent an email and within half an hour it was sorted out. Delivery drivers were polite and efficient and well within the 4 hour window. Overall a great experience.
21 juli 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review! We're delighted to hear that you found our website easy to use and that our team was able to quickly resolve the mistake with your order.
It's also great to hear that our delivery team were polite, efficient and arrived within the advised time window. We really appreciate your support and look forward to helping you again in the future!
Team OBS
Best Online Bed Store Online
I want to start by saying if you are considering a company for you beds/mattresses then please don’t look anywhere else, I promise you that you will not get a better or honest experience from anyone else. I have to say it has been amazing experience from start to finish with online bed store. I had a few concerns due to my stair spaces but Adam was able to discuss with me over a video call to reassure me of everything. I was then able to discuss my bed and mattress requirements and Adam was able to send me a quote which was very competitive because trust me I shopped around and this was a very good price for what I needed. We confirmed everything and delivery and few days before delivery I was called with confirmation of delivery and on the day I was contacted to say delivery driver was on the way to deliver and assemble. The drivers were very polite and friendly and did and amazing job in getting 3 beds with 2 mattresses upstairs and assembled them perfectly. As for what I received; Firstly the quality of the bed frame to the finish was fantastic, even down to the headboard bolts they use they are top quality. We are not talking about cheap wood chip or cardboard bed frames but high quality wood frame that you can see and feel the difference. You can see they don’t cut corners in the manufacturing of the bases, and the finish is immaculate! Then the 4ft mattress has to be icing on the top. It was a 3000 pocket sprung pillow top mattress and I have to say it’s a huge 15-16 inches high filled with quality material making it so comfortable and It’s so strong and looks durable I think I won’t need to change it for 20 years! The single mattress was a 1000 pocket pillow top mattress which is about 12-13 inches high and again the quality of the mattress is amazing and my little daughter loves it and does not want to get out bed. I ordered 2x 4ft Small Ottoman beds in 4 quarters with a single ottoman in 2 quarters and when they are put together they are very sturdy and strong with so much space for your storage (very deep and spacious). I have to admit it is vary rare to find honest and trustworthy person in this trade as all they care about is the money they make. Online bed store are a highly recommended company that I have already recommended to friends and family, I truly believe they can’t be beaten on price and quality. You may find a similar product elsewhere but online bed store don’t have any middle men, as they make everything themselves and pass on the savings to its customers and at the end of the day you are dealing with the best for the best quality products. Please give them a chance, you will not be disappointed with the service and quality they offer you. Check out their website and social media accounts and you can visit them in person, for a more complete experience. Thanks again for everything you guys did, it is much appreciated.
27 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Wow – thank you so much for taking the time to leave such an incredibly detailed review! It genuinely means a great deal to the whole team.
We're delighted that Adam was able to help with everything from your initial concerns about the stairs through to choosing the right beds and mattresses for your family. It's fantastic to hear that the video call gave you the reassurance you needed and that you found our pricing competitive.
We're especially pleased that you're impressed with the quality, finish and sturdiness of the beds, the generous ottoman storage and, of course, the comfort of the mattresses! We'll also make sure your kind comments are passed on to our delivery and assembly team.
The fact that you've already recommended us to friends and family is one of the biggest compliments we could receive. Thank you again for putting your trust in OBS and for sharing your experience in such detail. We hope you and your family enjoy your new beds for many years to come!
Team OBS
The experience was very good from…
The experience was very good from ordering,to you keeping us updated on delivery. Delivery was at the time given to us and delivery men very efficient. Would certainly use your company again as no hassle whatsoever.
Thank you for the wonderful service.
15 juli 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from ordering through to delivery and that you were kept well informed throughout.
It's also great to hear that our delivery team arrived on time and provided an efficient service. We really appreciate your kind words and look forward to welcoming you back in the future!
Team OBS
Ordered online
Ordered online. Company quick to call to arrange delivery. All delivered OK. Beds up. Just as described. Very pleased with them. Would recommend them and would definitely use again.
15 juli 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review and recommendation! We're delighted to hear that everything went smoothly from ordering online to arranging delivery, and that your beds arrived exactly as described.
It's wonderful to know you're pleased with your new beds. We really appreciate your support and look forward to helping you again in the future!
Team OBS
Well it was a very funny experience
Well it was a very funny experience, placed the order, went through smoothly, had a follow up call all was great.
Came to delivery, I was contacted delivery would be xxx, all agreed then came to the day, emptied all the bedrooms, never heard a squeak, got to 4pm started contacting them after many attempts to find out the delivery wasn't going to be delivered..!! You can imagine I was furious, had 2 children with no beds, then told delivery wouldn't be for 2 days!! I was not a happy mum to say the least.
Anyway the guy went away and obviously knew I was upset spoke to his manager who contacted me immediately and was very annoyed with the delivery company... Well within half an hour he got his supervisor on the road with the delivery and by 7:30pm I had the beds... What a company, can't thank them enough for bending over backwards to get the delivery to me and my children went to bed with their lovely new beds as expected.
Great firm for bending over backwards to help... And then followed up everything the following day.. Very good... Thankyou.
20 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for sharing your experience! We completely understand how frustrating it must have been to have the bedrooms cleared and two children waiting for their new beds, only to discover there was an issue with the scheduled delivery.
We're really pleased that our team was able to step in, find a solution and get your beds delivered that same evening. Knowing your children were able to sleep in their lovely new beds as planned made the extra effort absolutely worthwhile!
Thank you for your patience and understanding, and for recognising how hard the team worked to put things right. We really appreciate your kind words and support.
Team OBS
Online mattress ordering.
The online order process was easy to use. The communication regarding delivery was excellent, including from the driver. The delivery was respectful and careful. The new mattress was placed onto our bed and the old one removed. The mattress is exactly what we were looking for. We are very pleased with the whole experience and would highly recommend the Online Bed Store.
10 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you found the online ordering process easy and that communication was excellent throughout your delivery.
It's great to know our delivery team took care when placing your new mattress and removing the old one, and most importantly, that the mattress is exactly what you were looking for.
We really appreciate your support and hope you enjoy many comfortable nights on your new mattress!
Team OBS
Helpful customer service- exchanged for us
Bought mattress but proved to be too firm
Very helpful customer services who have arranged for it to be swapped with a more suitable one
18 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Mr Woodward,
We’re sorry to hear that you’re disappointed with your Heritage 3000 mattress.
We appreciate that comfort is subjective, and while the Heritage 3000 is rated as medium, individual preferences can vary depending on body weight, sleeping position and what you’re used to sleeping on.
Regarding returns, for hygiene reasons we are unfortunately unable to accept mattresses that have been unpacked unless they are covered by a comfort trial or are found to be faulty. This policy is outlined in our returns terms before purchase.
We’d like the opportunity to look into your order and see if there’s anything we can do to help. Please contact our customer service team with your order number, and we’ll be happy to review your case.
Kind regards,
Online Bed Store Customer Care
Monaco style tall headboard and a single toddler bed
I first came across this company on social media and was instantly drawn to how genuine and authentic they seemed. After getting in touch, I spoke with Adam, who was absolutely brilliant from start to finish. He took the time to talk everything through over the phone, answered all of my questions and recommended the best options based on what we wanted whilst being mindful of our budget.
We ordered a Monaco-style bed with a tall headboard (which I am absolutely IN LOVE with) as well as a single bed with raised panels for our toddler. I sent over some inspiration photos and they brought our vision to life perfectly. I was so impressed with their ability to create exactly what we had imagined.
One of the things that really stood out to me is that they can custom make virtually any bed in any size, along with custom-size mattresses. It’s such a great service if you’re looking for something unique or need non-standard dimensions.
We did have a small hiccup when we realised that a standard mattress wasn’t quite right for our needs and that we actually needed a toddler-size mattress instead. Thankfully, the team has been incredibly helpful and is already sorting this out for us. Their understanding, communication and willingness to find the right solution have been really reassuring.
Overall, we’ve had a fantastic experience. The customer service has been excellent, the quality of the beds is amazing, and it’s clear they genuinely care about making sure their customers are happy. A huge thank you to Adam for all of his help—I wouldn’t hesitate to recommend them!
17 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Hi Sals,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear about your experience and that you love your Monaco-style bed with the tall headboard! It was a pleasure bringing your inspiration to life, and we're so pleased the finished beds matched your vision.
Adam will be thrilled to read your kind words. He always goes above and beyond to make sure every customer finds the right solution, so it's wonderful to know you felt supported throughout the process.
We also really appreciate your understanding regarding the mattress. Sometimes these little details only become clear once everything is in place, and we're glad we could help get the right toddler-size mattress arranged for you.
Thank you again for trusting us with your family's beds and for recommending us. We hope you and your little one enjoy them for many years to come, and if you ever need anything in the future, we're always here to help.
Best wishes,
OBS
Was really helpful got what we wanted…
Was really helpful got what we wanted within our price range got next day delivery carnt recommend enough and they make everything there and u can go and look and try them we did quality goods
16 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review and recommendation! We're delighted that our team helped you find exactly what you wanted within your budget and that we were able to arrange next-day delivery.
It's also great to hear that you enjoyed visiting us, seeing where our products are made and trying them out before making your choice. We're really pleased you're happy with the quality!
Team OBS
Bought beds from OBS twice
Bought beds from OBS twice. Cannot be more than happy. Customer service is great and delivery is always on time. Beds are of great quality, best beds I've ever bought.
16 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for choosing OBS again! There's no better compliment than a returning customer, and we're delighted that you've been happy with both of your experiences with us.
It's fantastic to hear that you love the quality of your beds and have received great customer service and punctual deliveries each time. We really appreciate your continued support!
Team OBS
Great company
Great company. The delivery service was great, and the item was of solid build quality. Really pleased with my purchase.
8 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that you were pleased with the delivery service and impressed with the solid build quality of your purchase.
We really appreciate your feedback and hope you enjoy it for many years to come!
Team OBS
I’m a returning customer and they’ve…
I’m a returning customer and they’ve been great every time. Quality beds and even better customer service.
Definitely recommend Online Bed Store.
14 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for choosing OBS again! We're delighted to hear that you've had a great experience with us every time and continue to be happy with both the quality of our beds and our customer service.
Your continued support and recommendation mean a great deal to us. We look forward to helping you again in the future!
Team OBS
Extremely disappointing customer…
Extremely disappointing customer service and complete lack of accountability
I rarely leave negative reviews, but my experience with Online Bed Store has been incredibly disappointing from start to finish.
After receiving beds and mattresses which were asembled by themselves, were not of satisfactory quality, I raised my concerns immediately and supplied photographs showing that the mattresses overhang the bases, leaving them unsupported and not as I expected when purchasing the products.
Initially, I had a very positive conversation with a member of their team, Adam, who confirmed that a full refund would be arranged and that the beds and mattresses would be collected within two weeks. Naturally, I was relieved that the matter appeared to be resolved.
However, shortly afterwards I received an email from the Management Team completely reversing that decision, stating that no refund or collection would take place because the employee was allegedly not authorised to make that commitment. As a customer, I do not believe it is acceptable to make promises of this nature and then simply withdraw them, leaving the customer to deal with the consequences.
Instead of taking responsibility, the company has repeatedly referred to its own returns policy and manufacturing tolerances, despite my concerns remaining unresolved. The only solution offered was a set of headboard spacers, which did nothing to address the underlying issue with the beds as well as advising us that we would need to cut them ourselves in order to make the mattress fit
After spending a considerable amount of money, I expected far better customer service and a company willing to stand behind the products they sell. Instead, I have been left with products I am unhappy with, no meaningful resolution, and a refusal to honour what I was originally told.
I am extremely disappointed with the way this matter has been handled. A company's true measure is how it deals with problems when they arise, and unfortunately my experience has left me with very little confidence in both the products and the after-sales service.
I sincerely hope the company reconsiders its position and resolves this matter fairly, but based on my experience, I cannot recommend Online Bed Store.
13 juli 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Dear Kathryn,
Thank you for taking the time to share your feedback. We are genuinely sorry that you remain disappointed with the outcome, as it is never our intention for a customer to feel that their concerns have not been taken seriously.
We believe it is important to provide some context for anyone reading this review.
As a manufacturer, we inspect every complaint carefully and assess it against both our obligations under the Consumer Rights Act 2015 and the evidence available to us. In this case, we carried out a full review of the products, the photographs provided and the concerns raised. Following that review, we concluded that the mattresses supplied were the correct size for the bases ordered and that the slight dimensional variation fell within accepted manufacturing tolerances for upholstered furniture. We therefore did not identify a manufacturing fault or a failure of the goods to conform to the contract.
Although we did not consider the products to be faulty, we still attempted to resolve your concerns by supplying headboard spacers at our own expense to improve the mattress positioning. We appreciate that this solution did not meet your expectations, but it was offered as a genuine goodwill gesture in an effort to assist.
With regard to the earlier conversation you mention, a possible goodwill resolution was discussed before the matter had completed its full management review. Once the review had been concluded, the final decision was communicated. We appreciate that this was frustrating, and we understand why you were disappointed by the change in outcome.
Like every responsible retailer, we have to apply our policies consistently and fairly. If we accepted returns simply because a customer changed their mind or was dissatisfied with a product that had been found to conform to the contract, despite no fault being identified, we would be treating similar customers inconsistently and would be unable to operate a fair returns process. Equally, where a genuine manufacturing fault is found, we do not hesitate to repair, replace or refund in accordance with our legal obligations.
We understand that you disagree with our conclusions, and we fully respect your right to do so. However, after a thorough review, we remain satisfied that the products supplied met the required standard and that our decision was reached fairly, objectively and in line with both our published policies and our statutory obligations.
We are proud to have supplied many thousands of customers across the UK and will continue to treat every concern on its individual merits. Our aim is always to resolve issues fairly, transparently and in accordance with the evidence available.
We are sorry that we were unable to reach an outcome that satisfied you and wish you all the best going forward.
– The Management Team
Online Bed Store
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that you had a positive experience with us from start to finish.
We really appreciate your support and thank you for choosing OBS!
Team OBS
From purchase to delivery has been…
From purchase to delivery has been seamless. However, did not fit my double bed as expected
Mattress is good quality
15 juni 2026
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review! We're pleased to hear that the whole process from purchase to delivery was seamless and that you're happy with the quality of the mattress.
We're sorry to hear that the sizing wasn't quite as expected. Please feel free to contact our team if you need any assistance regarding the fit, and we'll be happy to help.
Team OBS
Great quality beds
I recently purchased a bed frame from this company and, after some delays due to the delivery company, I was pleased when it finally arrived. The bed itself is beautiful – the quality feels excellent, and I love the colour, which was recommended by the customer service team before I placed my order.
Unfortunately, there were a few issues initially. My custom bed wasn't made correctly, and the delivery company also caused some marks to my walls during delivery. However, after I emailed the company, I received a phone call almost immediately, on a Friday evening. They were apologetic, reassuring, and committed to putting everything right.
Although it ultimately took three attempts to get the custom bed exactly as ordered, the company stayed in contact throughout and resolved the issue. Their customer service was professional and they honoured their commitment to ensure I received the correct bed.
Overall, I'm happy with the finished product. I wouldn't hesitate to recommend the company for the quality of their beds and their customer service. My only hesitation would be ordering a custom bed again, simply because of the time and multiple deliveries it took to get it right. That said, they did resolve every issue, and I appreciated the way they handled the situation.
26 juni 2026
Review zonder uitnodiging
Antwoord van OnlineBedStore.co.uk - Factory Bed Shop
Thank you for taking the time to leave such a detailed and balanced review. We're delighted that you're happy with the finished bed, its quality and the colour recommended by our team.
We sincerely apologise for the issues with your custom order and the inconvenience caused by requiring multiple deliveries to get everything exactly right. We really appreciate your patience while our team worked to resolve each issue.
It's especially pleasing to hear that you felt supported throughout and that our communication and commitment to putting things right made a difference. Your feedback regarding custom orders and delivery is extremely valuable to us and will help us improve.
Thank you again for your patience, understanding and recommendation. We hope you enjoy your beautiful new bed for many years to come!
Team OBS
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