I have worked with Emily Gabbert before and she is very polite and precise with her explanations. I am approaching 80 so I may have to work with a Travel Agent who can coordinate drivers, flights, ho... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Aidy’s advice of cruise line ship, location of cabin and other general advice was spot on. Both my husband and I remarked on how much we appreciated her direction on our trip almost daily. She is wi... Toon meer
Bedrijf heeft geantwoord
Kristina Pham has provided great service. She is able to answer our questions and make timely suggestions regarding issues such as insurance.
As a client of almost 20 years, each and every time my wife and I book a cruise or trip with Online Vacation Center we can be assured we will receive the best customer service from our Personal Vacati... Toon meer
Bedrijfsgegevens
Over Online Vacation Center
Geschreven door het bedrijf
Experience Award Winning Vacation Planning
At Online Vacation Center, we believe in delivering top-notch service—without breaking the bank. Our experienced Personal Vacation Managers and Customer Service team handle every detail of your journey so you can enjoy smooth sailing from start to finish.
Whether you’re dreaming of a luxury cruise or a land-based adventure, we personalize each experience just for you—and always at an unbeatable value. Thanks to our long-standing partnerships with top cruise lines and tour operators, we offer exclusive deals you won’t find anywhere else.
We’re proud to be recognized as a top-producing agency for every major cruise line—honored by Azamara, Viking, and Celebrity Cruises for our excellence in service and sales.
Book online 24/7 or speak with a Personal Vacation Manager—available Monday through Friday from 9 AM to 7 PM ET and Saturday from 10 AM to 4 PM ET—for expert advice and personalized recommendations.
• Trusted since 1972
• Family-Owned
• A+ Rated by the BBB
• Florida Seller of Travel (ST-32947)
• California (CST-2064227-40)
• Washington (WA SOT 602250083)
Why Online Vacation Center?
Geschreven door het bedrijf
- Low Price Guarantee
- Whether you're booking a cruise, tour or other vacation package, we promise that at the time of booking, our offer will beat or match the lowest available price advertised by competitors. Online Vacation Center guarantees its quoted price will match the cruise line's lowest available price available directly to the public at the time of booking. If the cruise line has availability on the same sailing and category for less, let us know at the time of booking, and we will match the price. Rates change daily. Guarantee applies to new bookings and on direct rates offered to the public.
- Our Commitment
- Online Vacation Center Holdings and its employees care about the environment and the communities where we live, work, and travel. While ONVC has frequently been involved in charitable giving in past years, in 2019 we formalized our Corporate Social Responsibility Pledge, committed to local charitable efforts and reducing our environmental impact.
Why Online Vacation Center?
The Best Prices Available Anywhere
Unique Vacations
We’ve bundled Airfare, Cruise, Hotel & more in one convenient Cruise Bundle. Add Guided Tours on an Enrichment Journey!
Exclusive Offers & Value
Our preferred partnerships with top cruise lines allow us to offer exclusive deals you won’t find elsewhere.
Superior Service
Our expert team will handle every aspect of your cruise vacation, helping to ensure you a fun and hassle-free travel experience.
Contactgegevens
2307 W Broward Blvd, Suite 400, 33312, Fort Lauderdale, Verenigde Staten
- 800-780-9002
- inquiry@onlinevacationcenter.com
- onlinevacationcenter.com
Explore Premium Cruise Bundles + Extras!
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sabrina always makes my interactions…
Sabrina always makes my interactions with OVC great.
Thank you so much!
3 mei 2026
Antwoord van Online Vacation Center
Thank you so much, Bill! We’re thrilled to hear Sabrina consistently makes your experiences with Online Vacation Center so enjoyable. We truly appreciate your support and look forward to helping with your future travel plans!
GREAT EXPERIENCE
EVERYTHING HAPPENED AS EXPECTED. GREAT EXPERIENCE. "RETREAT AREA" ON APEX
EXCEEDED EXPECTATIONS.
3 mei 2026
Antwoord van Online Vacation Center
Thank you for your wonderful review, James! We’re so pleased to hear everything met your expectations and that your experience aboard Apex, especially The Retreat, exceeded them. We appreciate you choosing Online Vacation Center and hope to help plan another exceptional getaway soon!
The company is very easy to work with…
The company is very easy to work with and provides some special pricing and perks that booking directly with the cruiseline doesn't include.
23 april 2026
Antwoord van Online Vacation Center
Thank you for your thoughtful feedback, Wendy! We’re delighted to hear you found our team easy to work with and enjoyed the special pricing and added perks available through Online Vacation Center. We truly appreciate your support and look forward to assisting with your future vacations!
Antwoord van Online Vacation Center
Thank you for your kind review, Marilyn! We’re so happy to hear you had a wonderful experience with your agent. We appreciate your support and look forward to helping you plan your next vacation!
Marie White takes great care of us!
Marie White takes great care of us!! Always getting us the info we need and spells out options!
1 mei 2026
Antwoord van Online Vacation Center
Thank you for your wonderful feedback! We’re delighted to hear Marie continues to provide such attentive service and helpful guidance throughout your travel planning. We truly appreciate your loyalty and look forward to assisting with many more memorable vacations!
Great Price - On Board Credit Issue
We got a GREAT price on our trip, along with several onboard/shop board credits. The reason I'm giving a 3 star review is confusion and miscommunication over one of the credits.
Before our trip I sent three emails asking about a promised $800 onboard credit. I was told that the credit would be applied to our account by OVC after the cruise line verified we were on the ship. After two days, still no onboard credit. I reached out to our travel advisor and after 5 days was told that there would be no onboard credit from OVC and that the credit had already been given by the cruise line.
It's very clear to me that the travel advisor did no research when I sent my pre-cruise emails asking about the onboard credit. If she had, this whole situation could have been avoided.
I appreciate the prompt response to my review but I apparently did a poor job of expressing myself.
My review never questioned that we did not receive the onboard credits we were entitled to. My issue was that I asked three times before we left on the cruise about the $800 onboard credit and was told that it would be in our account after we boarded the ship and that it was coming from OVC. If our OVC agent had actually investigated the issue when I asked about it, she could have told us there would be no $800 credit from OVC and that all the onboard credits had been paid.
As I said, it's clear that there was no effort made to actually answer my pre-cruise queries about the missing credit.
29 maart 2026
Antwoord van Online Vacation Center
Thank you for taking the time to share your feedback, John. We understand the response timeline was a concern and appreciate your patience while our team reviewed the reservation details. The $800 onboard credit included with your booking was available and used during your sailing. Separately, your reservation also qualified for a second onboard credit, which was swapped to a post-cruise offer at your request. This is fulfilled after travel is completed and sailing is confirmed.
We’re glad you were able to take advantage of the overall value and pricing associated with your vacation, and we appreciate the opportunity to provide additional context regarding the promotional details tied to your reservation.
Update 5/12: Thank you for this updated information, and we’re sorry this impacted your experience. Please know your concerns are being taken seriously and reviewed with our team directly. We remain committed to delivering the level of care, responsiveness, and service our clients should always expect from us.
Jasmine took care of everything !…
Our great agent Jasmine made everything effortless from start to finish. Online vacation center has great deals and perks and can arrange anything for you.
23 april 2026
Antwoord van Online Vacation Center
Thank you for your wonderful feedback! We’re so glad Jasmine made the entire process effortless from start to finish. We truly appreciate your kind words and are thrilled you enjoyed the great deals and perks that Online Vacation Center offers!
Kassandra at OVC - the best cruise agent. …
Kassandra has been helpful in booking my cruises. I used to book all my cruises directly with the cruise line. But she has found some fabulous deals for us - better than I could get booking directly, plus onboard credit I wouldn’t otherwise have had. I’ve already referred bunches of friends who are now using her regularly. Kudos to OVC. I no longer ignore their emails.
29 april 2026
Antwoord van Online Vacation Center
Thank you for sharing your experience! We’re delighted to hear Kassandra was able to help you secure exceptional value and added perks for your cruises. Your referrals and continued trust mean so much to us, and we look forward to helping you and your friends plan many more amazing vacations!
Get the best pricing.
That by booking with Online Vacation Center you can expect to get the best pricing or at the very least additional ship board credits and/or gift cards.
20 april 2026
Antwoord van Online Vacation Center
Thank you for your feedback! We’re so pleased to hear you’ve enjoyed the added value, exclusive pricing, and onboard perks available through Online Vacation Center. We appreciate your support and look forward to assisting with your future travels!
We got off to a bad start
We got off to a bad start, but Online heard our complaint and responded. Kristina is great but the situation was out of her control. ( on a weekend) The more we talked to other passengers on the cruise the more we realized what a complicated job you have. Yes I would use Online again. In fact I am on an Online cruise right now and enjoying it very much! Mary
13 april 2026
Antwoord van Online Vacation Center
Thank you for your thoughtful feedback, Mary. We appreciate the opportunity to address your concerns and are glad our team was able to respond and help resolve the situation. We’re especially pleased to hear Kristina provided great service throughout your experience. Your understanding truly means a great deal, and we’re delighted to know you’re currently enjoying another Online Vacation Center cruise. Wishing you continued wonderful travels ahead!
We booked last minute
We booked last minute, and your agent was fabulous. No complaints.
21 april 2026
Antwoord van Online Vacation Center
Thank you for your kind words! We’re so glad our team could assist with your plans and make everything come together seamlessly. We appreciate you choosing us!
All arrangements were perfect
All arrangements were perfect. A lot of useful information was received
20 april 2026
Antwoord van Online Vacation Center
Thank you for your feedback! We’re delighted to hear everything was perfectly arranged and that you found the information helpful. We look forward to planning your next trip!
Great Job had a little hiccup but was…
Great Job had a little hiccup but was taken care of in a timely manner
20 april 2026
Antwoord van Online Vacation Center
Thank you for your review! We’re glad to hear everything was handled promptly and to your satisfaction. We appreciate your understanding and look forward to assisting you again.
Antwoord van Online Vacation Center
Thank you for your kind words! We’re so pleased Annette kept you informed every step of the way. We’ll be sure to share your feedback with her!
Antwoord van Online Vacation Center
Thank you for your feedback! We’re happy to hear you received great service and a fantastic value on your cruise. We appreciate your support!
Good job Kassandra!
27 april 2026
Antwoord van Online Vacation Center
Thank you! We’re so glad to hear Kassandra did a great job. We’ll be sure to pass along your kind words!
Online Vacation Center
Our Online Vacation Center representative, Sophia Ricoarango, was very helpful, patient, and responsive. Everything was exactly as we had requested, and the onboard credits provided by Online Vacation Center were in place when we boarded our Viking Cruise.
21 maart 2026
Antwoord van Online Vacation Center
Thank you for your thoughtful review! We’re delighted to hear Sophia provided such helpful and responsive service, and that everything, including your onboard credits, was exactly as expected. We truly appreciate your trust!
A great experience with Gretel
A great experience with Gretel. She got us the best deal, much better than we could get directly through celebrity. Will definitely use this service again.
27 april 2026
Antwoord van Online Vacation Center
Thank you for your kind words! We’re thrilled to hear Gretel was able to secure you a great value and provide an excellent experience. We look forward to helping you plan your next getaway!
Aidy did an amazing job gettin our…
Aidy did an amazing job gettin our cruise planned. Everything went smoothly and we appreciated all of her help.
27 april 2026
Antwoord van Online Vacation Center
Thank you for your feedback! We’re so glad Aidy made your cruise planning smooth and enjoyable. We’ll be sure to share your appreciation with her!
Antwoord van Online Vacation Center
Thank you for your review! We’re happy to hear Emily continues to provide great communication and follow-up. We appreciate your support!
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