A very easy to navigate customer portal and quick, efficient claims process - so much easier than other insurers where you have to download, complete, sign and re-upload paper forms. With Only Paws, i... Toon meer
Bedrijf heeft geantwoord
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Only Paws used vet information from 6 years previous where I had gained advice on my Romanian rescue dog biting as a puppy. I had forgotten this was ever an issue as so much time had lapsed. They canc... Toon meer
Bedrijf heeft geantwoord
Brilliant insurers, kept me up to date throughout the claim, so I knew exactly where I was via email. Any questions I had were answered very promptly and with a human touch, very much appreciated, too... Toon meer
Bedrijf heeft geantwoord
Found Only Paws to be so easy to use with regards to claims, submit a very easy form online, they contact the vet for any additional information required and usually paid out within a few days or week... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Contactgegevens
100 Bishopsgate, EC2N 4AG, London, Verenigd Koninkrijk
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,3
Uitstekend
388 reviews
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Unless you pay for lots of extras for a…
Unless you pay for lots of extras for a moggie you get nothing in return, total waste of time & money. You might as well put the money in a jar every month
26 juni 2026
Antwoord van Only Paws Pet Insurance
Hi Angela,
Thanks for sharing your feedback.
Our products were designed to give customers a more bespoke and flexible policy, tailored to their pet’s individual needs, and is clearly outlined in the quote journey and policy documents. Also, you are able to upgrade and downgrade at any point during the year, and not only at renewal like most other providers.
If you would like to discuss this further please email us at info@onlypawspetinsurance.co.uk so we can help.
The Only Paws Pet Insurance Team 🐾
Great customer portal & claims process
A very easy to navigate customer portal and quick, efficient claims process - so much easier than other insurers where you have to download, complete, sign and re-upload paper forms. With Only Paws, it's just a few clicks and the claim is in. When changes happen and amendments are needed to claims, emails are responded to swiftly, with contact always friendly and professional. Thank you!
22 juni 2026
Antwoord van Only Paws Pet Insurance
Hi Richard, thank you for your review.
Our claims process is very efficient and our Customer Success agents are always on hand to help you with any queries you may have throughout that process.
Only Paws used vet information from 6…
Only Paws used vet information from 6 years previous where I had gained advice on my Romanian rescue dog biting as a puppy. I had forgotten this was ever an issue as so much time had lapsed. They cancelled the insurance policy based on my dog showing, "aggressive tendancies" and would not pay out on my claim. They asked how my dog was on walks and I answered honestly that he pay pull or growl at other dogs as he is frightened of his own shadow but that when my friends bring dogs round they play happily in the garden. They joined the 6 year old information and the leader pulling and growling to judge him as a violent dog. Disappointed and annoyed to not cover how I feel about this as there is clearly no understanding towards puppy and rescue behaviour and how this can change and significantly improve with love and training.
20 juni 2026
Review zonder uitnodiging
Antwoord van Only Paws Pet Insurance
Thank you for your review Nicola, your feedback is very important to us.
Voiding a policy is a last resort and will only happen when aggressive behaviour happened before a policy started and was not disclosed during the quote journey.
If you disagree with the decision, there is an appeal process which gives you and your vet the opportunity to provide further information that may not have been included in your initial claim.
Please contact claims@onlypawspetinsurance.co.uk for further assistance.
Antwoord van Only Paws Pet Insurance
Hi Bonz,
Thank you so much for your review! We’re really pleased to hear your claim was sorted quickly.
We appreciate you choosing Only Paws to help protect your pet.
The Only Paws Pet Insurance Team 🐾
Brilliant insurers
Brilliant insurers, kept me up to date throughout the claim, so I knew exactly where I was via email. Any questions I had were answered very promptly and with a human touch, very much appreciated, took the pressure off a stressful time with my dog. Would reccomend to anyone looking for pet insurance
28 mei 2026
Antwoord van Only Paws Pet Insurance
Thank you for your review Nicola.
We try our very best to make sure the claims process is as smooth as possible, to take the stress away from you.
Antwoord van Only Paws Pet Insurance
Hi Janice,
Thank you for your kind review. We’re so pleased to hear you had a quick response during the claims process, we know how important it is to have things handled smoothly when your pet needs care.
We really appreciate you taking the time to share your experience.
The Only Paws Pet Insurance Team 🐾.
Found Only Paws to be so easy to use…
Found Only Paws to be so easy to use with regards to claims, submit a very easy form online, they contact the vet for any additional information required and usually paid out within a few days or weeks if more complex. Have used for 3 years now and will continue to use
9 juni 2026
Antwoord van Only Paws Pet Insurance
Hi Nicola,
Thank you for your lovely review and for staying with us over the last 3 years. We’re so pleased to hear you’ve found the claims process easy to use.
It’s great to know claims have been handled smoothly and paid promptly, our claims team work hard for a fast turnaround. We really appreciate your continued trust in us.
The Only Paws Pet Insurance Team 🐾.
Refused to honour claim for spurious reasons
Wriggled out of my claim for spurious reasons. Shocked by their heartlessness
6 juni 2026
Review zonder uitnodiging
Antwoord van Only Paws Pet Insurance
Hi there,
Thank you for taking the time to leave a review.
At Only Paws, we carefully assess each claim using all relevant information provided by both you and your vet.
We do offer an appeals process if you believe the decision is incorrect. Please contact us at claims@onlypawspetinsurance.co.uk and a member of the team will be happy to help.
The Only Paws Pet Insurance Team 🐾
Very good fast service at a very sad…
Very good fast service at a very sad time, when my 15 year old beloved labradoodle had to be put to sleep. Clear details of what they paid out for, which was most things apart from the excess. Very grateful. Thank you.
4 juni 2026
Antwoord van Only Paws Pet Insurance
Hi Diana,
Thank you for your kind review. We’re so sorry to hear about the loss of your beloved pet, after 15 years together, we know how heartbreaking that must be.
We’re glad our team could provide a fast claims turnaround at such a sad time. Thank you for your lovely words, and we’re grateful we could support you when you needed us.
The Only Paws Pet Insurance Team 🐾
Very good in the end
Despite wasting my vets time by saying they do do pre approval when they don't and this post operation i had to log it first before they would speak to my vet... I've got to say they were very good in the end
2 juni 2026
Antwoord van Only Paws Pet Insurance
Hi Symoon,
Thank you for your feedback. We’re sorry there was some confusion around the claims process and that this caused extra back-and-forth for you and your vet.
We’re glad to hear our team were able to help in the end, and we appreciate you taking the time to share your experience.
The Only Paws Pet Insurance Team 🐾
Good cover for an older cat
Easy to use and cover clearly explained - and a good price for an old cat!
2 juni 2026
Antwoord van Only Paws Pet Insurance
Hi Julie,
Thank you for your lovely review. We’re so pleased to hear you found the cover easy to use, clearly explained and good value for your cat.
We know finding the right protection later in a cat’s life can feel important, so it’s great to know we could help.
The Only Paws Pet Insurance Team 🐾
I had a few queries on my renewal so I…
I had a few queries on my renewal so I emailed the Only Paws email address and got very helpful responses in less than 2 hours.
29 mei 2026
Antwoord van Only Paws Pet Insurance
Hi Yaseen, thank you for your feedback. We are always happy to help and usually respond within an hour during working hours.
All round brilliant!
I've been with only paws for a few years now for 2 cats. One has regular vet visits with our local vet and a dermatology specialist. All the claims I've made have been settled in full promptly, this goes for direct claims and ones where I pay the vet then they pay me back.
The website is very well designed and easy to use. The claim form is simple.
The other week I submitted the wrong type of claim, so I contacted their support team and they withdrew that claim for me and instructed me on how to make that claim correctly.
I'm really happy with Only Paws and avidly recommend them!
28 mei 2026
Antwoord van Only Paws Pet Insurance
Hi Stacey,
Thanks so much for your brilliant review and for trusting Only Paws with both of your cats over the years.
We’re delighted to hear your claims have been settled promptly, and that you’ve found the website easy to use. It’s also great to know our customer success team could quickly help get the incorrect claim withdrawn and point you in the right direction.
We really appreciate your recommendation.
The Only Paws Pet Insurance Team 🐾
Always helpfull and easy to deal with
21 mei 2026
Antwoord van Only Paws Pet Insurance
Hi Kirsti,
Thank you so much for your lovely feedback. We’re really pleased to hear our Customer Success team have been helpful and easy to deal with, that’s exactly the experience we want every customer to have.
We’ll be sure to pass your kind words on to the team.
The Only Paws Pet Insurance Team 🐾
Contacted Only Paws for advice via…
Contacted Only Paws for advice via email. Response was immediate and professional.
20 mei 2026
Antwoord van Only Paws Pet Insurance
Hi Linda,
Thank you for your lovely feedback. We’re so pleased to hear our team responded quickly and professionally when you contacted us.
We always aim to make getting advice simple, clear and reassuring, so it’s great to know this came through in your experience.
The Only Paws Pet Insurance Team 🐾
Quick reply to my problem.
14 mei 2026
Antwoord van Only Paws Pet Insurance
Hi Julia, thank you for your review.
Our response times are super quick and we are always happy to help! 🐾
Disappointed
After paying for a full year of pet insurance, we submitted a claim for an illness only to have it denied. The insurer argued that two completely separate and unrelated conditions were connected simply because they affected the same area of the body. As a result, we feel we paid for a full year of insurance without receiving the cover we expected.
19 mei 2026
Review zonder uitnodiging
Antwoord van Only Paws Pet Insurance
Thank you for your review,
We’d like to clarify that under our policy wording, a pre-existing condition is any condition, diagnosed or undiagnosed, that showed signs or symptoms in the 24 months before the policy start date, or within the waiting period. This isn’t unique to Only Paws; it’s standard across the pet insurance industry. When assessing a claim, our team reviews the full clinical history provided by you and your vet to understand when symptoms first appeared.
We do offer an appeals process if you believe the decision is incorrect. Please contact us at claims@onlypawspetinsurance.co.uk and a member of the team will be happy to help.
The Only Paws Pet Insurance Team.
Claim declined despite vet evidence!
Claim declined despite vet evidence and years without treatment. Claim declined despite no treatment, medication or ongoing management for the condition during the years prior to policy inception.
Our cat Neo had historic scarring to one eye when we rehomed him, caused by a previous respiratory infection before we owned him. The eye remained stable for years with no treatment required. In November 2025, he then suffered an injury to the eye which rapidly deteriorated and ultimately led to emergency eye removal surgery.
Only Paws initially advised they would review the claim if our vet confirmed the surgery was linked to the later injury rather than an active ongoing pre-existing condition. Our vet provided that statement and confirmed the eye had been stable prior to the injury.
Despite this, the claim was still declined, with the insurer effectively deciding that because historic damage existed, any future issue affecting the eye would always be considered pre-existing regardless of later injury or years of stability.
Very disappointing experience and we are now escalating the matter to the Financial Ombudsman Service.
19 mei 2026
Review zonder uitnodiging
Antwoord van Only Paws Pet Insurance
Thank you for taking the time to leave a review.
At Only Paws, we carefully assess each claim using all relevant information provided by both you and your vet.
As with most pet insurance policies, pre-existing conditions are not usually covered at all.
Please contact claims@onlypawspetinsurance.co.uk if you need further assistance on next steps.
Antwoord van Only Paws Pet Insurance
Hi Jayne,
Thank you so much for your lovely review. We’re really pleased to hear your claim was simple to submit and paid quickly, that’s exactly the kind of smooth, supportive service we aim to provide.
We’re glad we could help when you needed us.
The Only Paws Pet Insurance Team 🐾
Easypeasy to set up the cover
Easypeasy to set up the cover. Hopefully I never need to find out how good they are when making a claim...
15 mei 2026
Antwoord van Only Paws Pet Insurance
Hi David,
Thank you so much for your lovely review. We’re really pleased to hear setting up your cover was easy peasy.
We hope you never need to make a claim too, but if you ever do, our team will be here to help make things as straightforward as possible.
The Only Paws Pet Insurance Team 🐾
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