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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Being a customer for more than 16 years has shown me that consistency honesty and quality still exist. I truly appreciate receiving personal calls about my orders because it makes me feel valued and h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve been a loyal ONYC customer for many years and I can confidently say ONYC Hair never disappoints. I’ve worn several of their beautiful textures including the kinky curly, the curly addiction, and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

ONYC Relaxed Perm hair gave me the smoothest and most natural install I’ve ever had. The strands are soft, flowy, and mimic a salon-fresh relax without that shiny, synthetic look. I’ve worn it in a bo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

ONYC Hair always delivers on quality. The Relaxed Straight Hair Bundles blend seamlessly with my relaxed hair, making them look completely natural. The texture is silky, smooth, and requires very litt... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Haarextensionsleverancier

Geschreven door het bedrijf

ONYC Hair Company’s values earn praise from fashion brands and magazines, including Ebony Magazine, Allure Magazine, InStyle Magazine, and others. ONYC Virgin Hair Company offers its customers various collections to suit any lifestyle, fashion sense, and aesthetic style. ONYC believes in the uniqueness of people and respects self-growth and self-discovery. The company understands the needs of its customers and delivers after thorough research to improve its value in the market. ONYC’s credibility is a result of its experienced staff. The company has a strict policy on quality analysis. Every department in the company plays a role in the creation of high-quality hair extensions. Hair extensions are hand-curled, sealed, and treated by the staff at ONYC before packaging and delivery. This intricate system encourages the loyalty of ONYC customers and triggers the curiosity of first-timers.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

40 reviews

5 sterren
4 sterren
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1 ster

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

Schlechte Qualität

Die bestellten Haare sehen sehr billig verarbeitet aus (kein Echthaar!) und von der Struktur her nicht annähernd wie auf den Bildern. Außerdem sind es sehr wenig Haare.
Die Qualität überzeugt für den Preis überhaupt nicht! Ich würde hier nicht nochmal bestellen.

19 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Being a long-time customer of ONYC…

Being a long-time customer of ONYC Hair, I've had the pleasure of trying out various hair extensions from their extensive range. Among all the options, the Curly Addiction and Beach Wave extensions have stolen my heart! These extensions especially the beach wave extension effortlessly transform my hair into gorgeous, beachy waves that look like I just stepped off the sandy shores. The quality of the hair is exceptional, and the waves hold up remarkably well, even in humid weather. I love how versatile they are, allowing me to style them in different ways to achieve various looks. ONYC Hair has truly mastered the art of creating beachy waves with their Beach Wave extensions.

14 december 2023
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Isioma,

Thank you for sharing your wonderful experience with ONYC Hair!

We're thrilled to hear that the Curly Addiction and Beach Wave extensions have captured your heart and given you the beachy waves you love.

Your feedback about the quality and versatility of our extensions is much appreciated, as we strive to deliver the best products to our valued customers like you. It's great to know that our Beach Wave extensions hold up well for you, even in humid conditions, and that they allow you to style your hair in various ways.

We look forward to continuing to serve your hair styling needs and hope you continue to enjoy your fabulous looks.

Thank you for being a loyal customer!

Sincerely,
ONYC Hair Support Team

Beoordeeld met 5 van de 5 sterren

I love this hair

I love this hair ! Very great quality! Matched my texture perfectly! I have a mixed texture some strands in my hair are a 3b other strands is a 4a! This the imperfect perfectness of the match was awesome !

6 november 2023
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Breanna,

Thank you so much for your wonderful review!

We're thrilled to hear that our hair product matched your unique texture so well. It's fantastic to know that the combination of 3b and 4a textures in your hair found its perfect match with our product, embracing the beautiful diversity of your natural hair. We aim to provide quality that meets the unique needs of each customer, and your feedback is incredibly valuable to us.

We look forward to continuing to serve your hair needs in the future!

Sincerely,
ONYC Hair Support Team

Beoordeeld met 5 van de 5 sterren

I recently purchased the Kinky Straight…

I recently purchased the Kinky Straight hair from ONYC and I'm absolutely thrilled with my experience. The texture is a perfect match for my natural hair, giving me a seamless and natural look. The quality of the hair is top-notch – it's soft, tangle-free, and doesn't shed. It's easy to style and maintain, and it holds up beautifully, even after washing. I've received numerous compliments on how natural and beautiful my hair looks. The customer service at ONYC was outstanding; they were helpful and made sure I chose the right product for my needs. Overall, I'm extremely satisfied with my purchase and would highly recommend ONYC's Kinky Straight hair to anyone looking for high-quality, natural-looking hair extensions.

20 december 2023
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Rosemary,

Thank you so much for your wonderful review! We're thrilled to hear that the Kinky Straight hair from ONYC has perfectly matched your natural hair and that you're enjoying its quality and ease of maintenance. Your satisfaction and the compliments you've received mean a lot to us.

We're also delighted to know that our customer service team was able to assist you effectively. Thank you for recommending us, and we look forward to serving you again in the future!

Sincerely,
ONYC Hair Support Team

Beoordeeld met 1 van de 5 sterren

Poor Quality

Unfortunately the worst purchase I have ever made. The pictures speak a thousand words. This is 18 inch light relax hair- washed and deep conditioned out of the package and never warn. It sheds , tangles, and matts up excessively (literally the comb shows entire strands pulling out when combed. ( You can see all the hair on the floor from one comb through.) The photo shows one bundle wrapped in 4 rows. The bottom 6 inches of the hair is completely thinned out. All the hair is very messy and shredded with several different lengths. I took a chance even though there is no returns - you pay for shipping and shipping to "exchange" only- if you can get the customer service rep not to give you an attitude. Please don't make the same mistake.

12 augustus 2021
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear FV,

We want to start by expressing our deepest apologies for the distress and dissatisfaction you experienced with our 18-inch light relax hair. Reading your review, even five years later, is a stark reminder of how crucial each and every customer experience is.

In your case, we wish we had the opportunity to guide you through our recommended process before the hair was used. Our packaging is designed to allow customers to review the hair, weigh it, or do a strand test—like flat ironing or curling a small portion of the hair—to ensure it meets their expectations. This step is crucial as it enables an easy return if the product is not satisfactory. We regret that this information was not made clearer to you, and that our previous policies might have discouraged this critical step. Please know, once our authenticity label is removed, it voids the possibility for an exchange, but we always encourage customers with reservations to reach out to us for assistance before using the product.

Understanding that you chose our product with expectations of quality, it's particularly disheartening to learn about the shedding, tangling, and matting issues you faced. Your description of the state of the hair upon combing, along with the visual evidence of the hair on the floor, indicates a level of product quality that is not acceptable. Additionally, the inconsistency in hair length and overall condition you mentioned is concerning.

Your feedback is invaluable, and we want to assure you that we have taken it seriously over the years. While our policy at the time limited refunds and emphasized the importance of testing the hair before use, we recognize that this does not diminish the validity of your experience. It's clear to us now that our processes at the time were not sufficient in ensuring customer satisfaction in every case.


Your experience has been a catalyst for change within our company. It has led to enhanced quality control measures, improved customer service training, and a more flexible approach to our returns and exchanges policy. We continuously strive to ensure that all our products meet the expectations of our customers, and your feedback has been instrumental in guiding these improvements.

Once again, we apologize for the inconvenience and disappointment caused. We value the opportunity to restore your faith in our products and service, and we are grateful for the feedback you provided, which has helped us improve.

Sincerely,
ONYC Hair Support Team

Beoordeeld met 5 van de 5 sterren

I really like this hair

I really like this hair. I’m using my Kinky Straight Virgin Hair Weave from Onyc for 3 months now and haven’t had any kind of issue. It feels just like my real hair and I receive a ton of compliments from it. I honestly enjoyed using it. Very impressive. If you’re looking for the perfect kinky straight extensions, then I will always recommend the ones from ONYC hair!

1 november 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Blenny,

Thank you so much for your wonderful review! We're glad to hear that you're enjoying your Kinky Straight Virgin Hair Weave from ONYC and that it feels just like your natural hair. Your satisfaction and the compliments you've received truly mean a lot to us.

We're glad that our extensions have met your expectations and appreciate your recommendation. We look forward to continuing to serve your hair needs in the future!

Beoordeeld met 5 van de 5 sterren

I would like to tell you that I am very…

I would like to tell you that I am very pleased with my Light-Relaxed Straight Tape Hair Extensions and I think that it was an excellent purchase. I believe that it’s the right hair for me, so I’m sticking to this for a bit. Very manageable. I have fallen in love with its softness, versatility and I’m impressed and won’t purchase from any other company! Thanks ONYC Hair!

1 november 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Stephanie,

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your Light-Relaxed Straight Tape Hair Extensions. It's fantastic to know that our product is the perfect match for you in terms of softness, manageability, and versatility. Your satisfaction and loyalty mean the world to us at ONYC Hair.

We look forward to continuing to provide you with the best hair extensions in the future. Thank you for choosing us!

Beoordeeld met 5 van de 5 sterren

I highly recommend Onyc Hair

I highly recommend Onyc Hair! Ordered Silky Straight Virgin Hair. All I can say is that this is one of the best I’ve invested in such a long time! The hair itself is very soft and I don’t experienced shedding and I love it so much! I am happy with this hair, and I want to see how long it will last.

31 oktober 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Elina,

Thank you immensely for your fantastic feedback! We're ecstatic to learn that you're adoring the Silky Straight Virgin Hair from Onyc Hair.

It's great to know that the softness and durability of our product have met your expectations. We're looking forward to hearing about your long-term experience with it. Enjoy your beautiful hair!

Beoordeeld met 5 van de 5 sterren

OMG!

OMG, Onyc Hair, I’m so thankful. Your hair extensions rocks on me. Fro Out Kinky Straight Tape Hair Extensions is really worth 5 stars! I can’t believe how well it looks on me. It gives me a lot of confidence and I always receive compliments on my friends thinking it’s my natural hair. It should be taken care properly so the hair will last like mine. Overall, I’m a happy buyer and will buy again.

31 oktober 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Lauren,

Thank you so much for your glowing review! We're happy to hear that our Fro Out Kinky Straight Tape Hair Extensions are making such a positive impact on your confidence and style. It's fantastic to know that the extensions are receiving compliments and blending seamlessly with your natural hair.

We appreciate your advice on taking good care of the hair to ensure its longevity. Your satisfaction and happiness as a buyer mean the world to us, and we look forward to serving you again in the future!

Beoordeeld met 5 van de 5 sterren

Recommended by my friend

Recommended by my friend, I decided to order from ONYC. She really knows my hair struggles. So I give it a try. I ordered Kinky 3B-3C Curl Frontal Closure. I guess she’s right, I can really say it is a high-quality product. It blends in with my hair effortlessly. I’m happy also because it looked great on me. Since I have tried it already, I can confidently recommend also. And for me, I will definitely buy again.

13 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Amy,

Thank you immensely for dedicating your time to writing this marvelous review! We're elated to learn that the Kinky 3B-3C Curl Frontal Closure surpassed your expectations and merged flawlessly with your hair.

It's wonderful that it not only appeared stunning on you but also empowered you with the confidence to suggest it to others. Your contentment is our highest concern, and we eagerly anticipate the opportunity to assist you again in the future.

Your input is extraordinarily precious to us. Enjoy your styling!

Beoordeeld met 5 van de 5 sterren

I would like to tell you that I am very…

I would like to tell you that I am very pleased with my Light-Relaxed Straight Tape Hair Extensions and I think that it was an excellent purchase. I believe that it’s the right hair for me, so I’m sticking to this for a bit. Very manageable. I have fallen in love with its softness, versatility and I’m impressed and won’t purchase from any other company! Thanks ONYC Hair!

13 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Harrison,

Thank you for your wonderful review! We're thrilled to hear that you're loving your Light-Relaxed Straight Tape Hair Extensions. It's great to know that they are the perfect fit for you and that you're enjoying their softness and versatility.

We appreciate your loyalty and look forward to continuing to provide you with the best products. Thanks for choosing ONYC Hair!

Beoordeeld met 5 van de 5 sterren

OMG Onyc Hair

OMG Onyc Hair, I’m so thankful. Your hair extensions rocks on me. Fro Out Kinky Straight Tape Hair Extensions is really worth 5 stars! I can’t believe how well it looks on me. It gives me a lot of confidence and I always receive compliments on my friends thinking it’s my natural hair. It should be taken care properly so the hair will last like mine. Overall, I’m a happy buyer and will buy again.

13 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Sharla,

Thank you for your wonderful review! We're thrilled to hear that you love your Fro Out Kinky Straight Tape Hair Extensions and that they're giving you so much confidence.

We appreciate your advice on taking good care of them, and we can't wait to serve you again in the future!

Beoordeeld met 5 van de 5 sterren

Definitely will recommend

Definitely will recommend. Fro Out Kinky Straight from Onyc, it has exceeded my expectation. Very soft, versatile, lightweight and I also love that it arrived faster. People were still in shock that it was extensions. I will absolutely buy this hair again since it’s too good. It’s really great hair totally worth it. Super happy with my purchase

13 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Adam,

Thank you for your fantastic review! We're thrilled to hear that our ONYC Fro Out Kinky Straight exceeded your expectations in softness, versatility, and lightness.

It's great to know it arrived quickly and that you're happy with its natural look. We look forward to serving you again soon!

Beoordeeld met 5 van de 5 sterren

I really like this hair

I really like this hair. I’m using my Kinky Straight Virgin Hair Weave from Onyc for 3 months now and haven’t had any kind of issue. It feels just like my real hair and I receive a ton of compliments from it. I honestly enjoyed using it. Very impressive. If you’re looking for the perfect kinky straight extensions, then I will always recommend the ones from ONYC hair!

13 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Keisha,

Thank you for your kind words about our Kinky Straight Virgin Hair Weave. We're thrilled to hear that it blends well with your natural hair and that you're enjoying the compliments. Your satisfaction motivates us to maintain our high-quality standards.

We're honored you recommend us and that our product is a valued part of your beauty routine. We look forward to continuing to enhance your confidence and beauty with our products.

Beoordeeld met 5 van de 5 sterren

I highly recommend Onyc Hair

I highly recommend Onyc Hair! Ordered Kinky Straight Virgin Hair. All I can say is that this is one of the best I’ve invested in such a long time! The hair itself is very soft and I don’t experienced shedding and I love it so much! I am happy with this hair, and I want to see how long it will last.

13 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Sarah,

We're thrilled to hear that our Kinky Straight Virgin Hair has significantly enhanced your experience and that you regard it as a valuable investment. Your satisfaction and confidence in our product are immensely important to us. We're delighted to know it meets your expectations with its quality and feel.

We look forward to hearing more about your journey with ONYC Hair and its lasting impact. Your happiness and self-assurance are our top priorities. Remember, we're always here to support you and hear more about your experiences.

Thank you for your wonderful review and for being a valued member of the ONYC Hair family.

Beoordeeld met 5 van de 5 sterren

Extremely happy with my new Kinky Curly…

Extremely happy with my new Kinky Curly Clip In Extension from ONYC. It’s a rewarding investment for myself. So unbelievable! I love how soft and light the hair is. It also smells great! This is the best hair I have ever used. You won’t regret your purchase! You’ll get your money's worth

12 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions


Dear Ramona,

First and foremost, thank you so much for sharing your delightful experience with our Kinky Curly Clip In Extension. It truly warms our hearts to hear how rewarding this investment has been for you. We understand that choosing the right hair extension is not just about enhancing your look; it's a form of self-love and self-expression.

The fact that you've found our product to be the best you've ever used is incredibly gratifying for us. We put a lot of care and passion into ensuring our hair extensions are not only of high quality but also bring a sense of joy and confidence to those who wear them. Knowing that you appreciate the softness, lightness, and even the scent of the hair fills us with immense pride.

Your kind words are a strong affirmation of the dedication we have to our craft and to our customers. We are so grateful that you chose ONYC and that your purchase has brought such happiness to your life. Remember, every time you wear your extension, it's a reflection of your unique beauty and style.

Thank you once again for your heartfelt feedback. You're not just a customer; you're part of the ONYC family, and stories like yours inspire us to keep doing what we love. May your new extension continue to bring you joy and confidence every day!

Beoordeeld met 5 van de 5 sterren

I'm very happy with it

"It’s worth the investment and there’s nothing I have to complain about. The quality and
texture of Light-Relaxed Straight Tape Hair Extensions is really worth 5 stars. I’m very
happy with it. I even recommended this to my friends. After seeing mine, they decided to
buy too. Go and order now! I promise you won’t be disappointed!"

12 september 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Jennifer,

We are incredibly touched and grateful for your heartfelt review. Knowing that our Light-Relaxed Straight Tape Hair Extensions have not only met but exceeded your expectations fills us with immense joy and pride. Your experience, from the quality and texture of our product to the happiness it has brought you, is exactly what we strive for with every customer.

It's truly heartwarming to hear that you've recommended us to your friends and that they, too, have decided to experience our products. This kind of trust and support is what motivates us to keep doing our best every day.

Thank you for being not just a customer, but a part of our journey. Your satisfaction and recommendation are the highest compliments we could receive. We promise to continue delivering products that won't disappoint, and we hope to bring more joy to you and your friends in the future.

Beoordeeld met 5 van de 5 sterren

Best Kinky Curl ever

Best Kinky Curl ever! I just received my 14 inches Kinky 3B-3C Curl. It’s very soft,minimum shedding and easy to maintain. It is also very natural looking. I love how this hair blends in with my natural hair texture. I’m really happy with my purchase from Onyc.
It’s worth it!

20 augustus 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions


Dear Melissa,

Thank you so much for taking the time to share your wonderful experience with our 14 inches Kinky 3B-3C Curl. We are truly touched and overjoyed to hear how much you love it. Knowing that it blends seamlessly with your natural hair texture and that you're finding it easy to maintain means the world to us.

Hair is so much more than just a style—it's an expression of who we are. To hear that our product has brought you joy and satisfaction is genuinely heartwarming. We understand the importance of feeling comfortable and confident in your appearance, and we're honored to be a part of that journey with you.

Thank you for choosing ONYC for your hair needs. Your happiness and satisfaction are what drive us to continue providing the best quality products. We look forward to serving you again and hope to keep adding to your beautiful hair experiences.

Beoordeeld met 2 van de 5 sterren

I purchased the Kinky straight straight…

I purchased the Kinky straight straight some months ago. I have to say that I was very excited about getting this hair. I got the hair in the color #30. This hair was the worst! it tangled and shed. The hair is so course it rubbed my hair out that is on the nape of my neck. This hair was a total waste. of money!!! I know how to take care of hair and weaves. I am a hair stylist. I bought several high quality products for this hair and it still tangled and shed. A total waste of my nearly $400.00.

9 augustus 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions

Dear Debra,

First and foremost, we want to extend a sincere apology for the disappointing experience you had with our Kinky straight hair in color #30. It's particularly disheartening to hear this feedback from someone with your expertise and passion for hair care. We value the trust you placed in our product, and we are truly sorry that we did not meet your expectations.

Your experience, especially as a professional hairstylist, offers us invaluable insights. We understand that as a specialist in the field, you would have taken all the necessary steps to maintain the hair extensions. The issues of tangling and shedding you faced are concerning, as our goal is always to provide a product that not only meets but exceeds professional standards.

We want to address the specific product you purchased. Our colored textured hair, as you mentioned, undergoes two levels of processing – coloring and then texturing. This process, indeed, can make the hair more prone to challenges as it would with natural hair that has been similarly treated. We strive to balance the integrity of the hair with the desired color and texture, but it seems in your case, this did not translate into the quality experience we aim for.

Even though your review was written about five years ago, your feedback remains extremely important to us. It informs the ongoing improvements we make in our production processes and customer service practices. Over the years, we have worked diligently to enhance the quality and resilience of our hair extensions, particularly our colored and textured ranges.

Your professional perspective is invaluable, and we would welcome any further insights or suggestions you might have on how we can better meet the needs of hair care professionals like yourself. Please feel free to reach out to us with your preferred course of action and any additional feedback you may have.

Once again, we apologize for the inconvenience and disappointment you experienced. We are committed to learning from your experience and ensuring it guides us in providing better products and services.

Sincerely,
ONYC Hair Support Team

Beoordeeld met 1 van de 5 sterren

Horrible

Horrible, unacceptable experience. False advertisement, unresolved customer complaint. They told me the hair was Remy and the hair matted into a birds nest knot of a tangle in less than 3 months+ 4 installs. These are only clips in mind you. Can you imagine if it was bundles or a unit? This hair is matting and balling up although their site boasts "one donor, 100% human, cuticle hair." They won't resolve it! If they claim their product is remy then wouldn't that mean I received an "off" product or bad batch where a simple replacement, partial refund, or any sort of resolution will do? I even offered to send the hair back to them or show them pictures for proof. Other companies have done this before and the replacement hair has lasted me 5 years. This company has simply ignored me. Anything else would be false advertisement and I plan on waging a full on war with this company for scamming me out of $400!

15 maart 2019
Review zonder uitnodiging
Logo ONYC Virgin Hair Extensions

Antwoord van ONYC Virgin Hair Extensions


Dear Aisha,

First and foremost, we want to extend our heartfelt apologies for your distressing experience, despite the time that has elapsed since your review. It's never too late to address concerns, and we deeply regret that your experience with our product did not meet the high standards we strive to uphold.

Reflecting on your feedback from five years ago, we want to acknowledge the disappointment and frustration you felt. Discovering that the hair you invested in – both financially and emotionally – did not perform as expected is understandably upsetting. The issues you described with matting and tangling are particularly concerning, given our commitment to providing high-quality, 100% Cuticle Hair.

Please know that we take your feedback very seriously. Our claim of using "one donor, 100% human, cuticle hair" is a cornerstone of our brand's promise, and it pains us to hear when a customer feels let down by this pledge. Over the years, we have continued to refine our processes and quality checks to ensure that every product we send out meets our stringent standards. While we do emphasize the importance of proper maintenance, especially for heavily textured hair, we understand that this does not diminish your experience of the product not meeting expectations.

Regarding your original complaint, it is disheartening to hear that it was not resolved satisfactorily. Offering to return the product or provide pictures for proof was a reasonable approach, and we apologize that your attempts to seek resolution did not receive the attention they deserved. This is not in line with the level of customer service we aim to provide.

Your feedback has been, and continues to be, a crucial part of our journey towards improvement. We’ve grown and learned a great deal, and we hope to demonstrate this to you.

Thank you for bringing your experience to our attention, and once again, we apologize for any inconvenience and disappointment caused.

Sincerely,
ONYC Hair Support Team

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