OpenFix Reviews 1.353

Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my concerns about the gas boiler service date was sorted. Was told that if I did take out the cover to call back and the date for the service could be changed.
It was very easy to set everything up on line. Later the same day I called back to set the annual service date to suit me (not the one recommended on line), was really surprised to hear the operative say 'it was me you spoke to earlier, lets sort this service date out for you'.
Hopefully my high first impression lasts for years to come.

Excellent Customer Service.All Staff is professional and respectful . Always support and solve problems quickly. Recommends others to join Openfix for better service.

Organised safety certificate quickly and efficiently thank you collette

An excellent service with easy to follow website and a good value product.

Good communication when a repair claim is made and an easy to navigate website.The best utility insurance company we have ever used and at reasonable monthly premiums compared with the bigger companies.Recommended.

Engineer called ahead,came on time was professional and tidied after him

Simple good value and responsive

Easy to see prices at a glance and see what different prices include.

The fact that the engineer who did the service and identified the problem was the same one who fixed the problem was good he was very polite and did the job quickly

Helpful, called back without prompting

So far it appears to be an efficient operation but just taken a Landlords complete contract out.

We have cancelled this so why are you emailing us

I am a landlord and using Openfix is brilliant they are quick and responsive when there are faults.

Great cover

It was easy to set up an account. The plan i chose is a very good price hopefully it will be value for money

So far so good! After being with British Gas for boiler cover for years, a ridiculously high renewal price meant shopping around. Very happy with annual service: comms, service and engineer. Recommend.

They may have been 4* once, but sadly no more. When things don't go to plan, the customer service team, working practices, do not accommodate any level customer service or support. Within the 1st year work was identified as not included in the policy, a decorative bathroom radiator. Therefore, policy was insufficient and not fit for purpose from the Customer POV. Instructions given to terminate contract on due expiry date. Despite this, OpenFix auto-renewed at a premium, at almost double that of the original deal. Called to discuss why, only to be told at that point, "we do not accept verbal instructions". This despite the conversation and instruction being captured in our customer notes. Also, that we are now entered into a new contract for a further 12months. Conceding, "well at least we are covered", we carried on. Some months later, a fault was found in the heating system, a standard radiator this time. A procession of Engineers followed, with no solution nor fix offered. Then..., the fault "could be" a blockage (in a brand new radiator system having been " power flushed through" +/-12m old, serviced by OpenFix for the past year). Now informed, surprise surprise,... the solution would be to flush the system, which is not covered under the contract. 18months of payments, 12 months of cold radiators, frustrated to the point of buying ourselves out of the contract. Now to conclude this poor relationship, feeling forced to buy ourselves out of contract at full term costs. This extortionate amount without consideration to lack of service, or Engineering competence provided throughout the +/-18month term. Absolutely unbelievable, frustrated, dis-satisfied and very much out of pocket. Poor show from start to finish. Buyer remorse.

We were contacted by Openfix and the engineer for an appointment to come and service our (gas) boiler (annual service). The engineer contacted us again about 20 mins before arrival which was good. He serviced the boiler as required. We've had an ongoing issue with pressure (combi boiler) but he said he couldn't help with this as he only gets paid to service the boiler. He suggested we contact a specialist!