I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Toon meer
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Lees wat reviewers zeggen
Best feeling to be acknowledge as a human being struggling through so much Ophelos has helped me in so many ways to ease some relief
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Toon meer
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ophelos
Geschreven door het bedrijf
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Contactgegevens
1 Finsbury Ave., EC2M 2PF, London, Verenigd Koninkrijk
- support@ophelos.com
- ophelos.com
4,1
Goed
496 reviews
Heeft 74% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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No Bully Tactics 😁👍
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree.
So sad to see so many people struggling to pay energy companies.
Greedy greedy companies ripping people off.
Thank you Ophelos for making a stressful situation much easier to deal with.
14 juli 2025
Review zonder uitnodiging
You emailed me when I wasn't really in…
You emailed me when I wasn't really in debt...I hadn't received an invoice from octopus energy... Mind your own business.
13 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review — we’re sorry to hear this caused frustration.
We work on behalf of Octopus Energy to help customers manage unpaid balances, and we only reach out once we’ve been asked to do so by them. We completely understand how confusing this can feel if you haven’t yet received a bill.
If you'd like to talk things through or believe something isn’t quite right, our service team is here to help at support@ophelos.com.
Best
The Ophelos Team
No Scare Tactics
Ophelos Experience
No red letter, demanding and scary emails
The emails asked for the debt to be paid, but they offered alternatives to full payment and advice could be arranged for difficulties
7 juli 2025
Review zonder uitnodiging
Issues resolved thanks to Holly
This company has sent me an email 27th of June, for a debt originally owed to JD Williams, sold to Intrum Finance, and now they are supposedly acting on their behalf, even though they are part of the same company. This is a separate account and to a different email address to the one I posted about the other day.
A few issue with this contact are:
1. The debt in question is statute-barred, check these things before hounding people.
2. The only way to obtain any information apart from the tiny bit they provide is to login online (nope not doing that, do you think everyone is stupid)
As this debt is Statute Barred, remove all contact details for me from your systems.
Do not contact me requesting the removal of this review as I will not remove it nor will I respond to you.
Update: Ophelos have contacted me directly and this matter has now been returned to Intrum as Statute Barred. I have therefore increased my review to 4 stars from 1. To be fair to Ophelos, unlike some companies out there, these do appear to work with you to resolve issues.
27 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review and we’re sorry to hear about your concerns.
We understand that being contacted about a second account may have caused additional frustration, and we’re reviewing the details carefully to make sure everything is accurate.
Our team has reached out to you directly and will continue to stay in touch as we work through this.
Best,
The Ophelos Team
Scam
Scam! I've been receiving texts stating I owe money to Lloyds TSB, I've never had an account or loan with them! I will be reporting to FCA and ICO.
1 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review — we’re sorry to hear about your concerns.
We work on behalf of organisations to help resolve unpaid accounts, but we understand how worrying it can be to receive a message about something you don’t recognise.
If you believe the information is incorrect or doesn’t relate to you, we’d really like to look into it. Please get in touch with our service team at support@ophelos.com so we can review things and help put your mind at ease.
Best,
The Ophelos Team
I started to get messages from them…
I started to get messages from them since last week with log in details to pay for Loan from Barclays that I apparently took on 2012, I don’t have Barclays account and never took any loan from them! I am calling the police and fraud department today because I had enough of them distributing me and stressing me even more while I am struggling with depression, to me this company is a scam or have no ideas of what they are doing! Soon you log in the only option they give you is to make the payment, I am not stupid and will not pay for something that isn’t mine obligation to pay, find the person who did or get lost!
23 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review — we’re really sorry to hear how distressing this experience has been, especially given what you’re going through. That’s never what we want anyone to feel.
We’ve reached out to you directly so we can look into this properly. If you don’t recognise the account or believe it’s not yours, we’ll do everything we can to investigate and support you.
Thanks again for sharing your experience — we’re here to help.
Best,
The Ophelos Team
Terrible
Terrible, unable to speak a human and continued to take unauthorised payments although I had paid the balance off in full through the original company. Recommend everyone to ignore any contact they receive from this company.
1 juli 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We’re really sorry to hear about your experience — that’s not the kind of service we aim to provide.
If you've already paid your account in full or believe something's gone wrong, we’d really like to look into it and make things right.
Our service team is here to help and can be reached at support@ophelos.com — we’ll make sure you’re properly supported.
Best,
The Ophelos Team
Scammers/ identity theft
Received letter this morning claiming I have unpaid debt from Clearpay, for gift cards I’m supposed to have purchased back in April 25.
I do not have a Clearpay account and have never made any purchases from them.
I have report this to Action Fraud, the have given me a crime number
30 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for taking the time to leave a review.
We’re really sorry to hear about your concerns. We take matters relating to potential fraud very seriously, and we’d like to help if we can.
If you believe this balance is fraudulent, please reach out to our service team at support@ophelos.com. We’ll be happy to look into it and work with you to get it resolved.
Best,
The Ophelos Team
Bullies !!!
Bullies !!!! , love to send threatening emails without knowing all the facts , should correspondence with colleagues first before hounding people who may be in bother , shame but its the world we live in , a modern day sh-t show. :(((((
28 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We’re really sorry to hear how upsetting this experience has been for you. That’s never what we want anyone to feel when they hear from us.
Our goal is to help people get things back on track, and we always aim to do that in a way that’s fair and supportive — especially when someone might be going through a difficult time.
If you’d like to talk things through or think something may have been missed, our team is here to help. You can reach us at support@ophelos.com — we’d really like to make things easier, not harder.
Best,
The Ophelos Team
Excellent customer service by Rebecca
Rebecca was professional, efficient and very helpful in resolving my issue- thank you!
27 juni 2025
It was a pleasure talking to someone…
It was a pleasure talking to someone who listened to my query. Great customer service and solutions given, was polite, and kind. She wasn't in a rush, takes her time to get the full story.
I am thankful.
24 juni 2025
They are LIARS & CHEATERS
They are LIARS & CHEATERS, they ONLY help THEMSELVES to make MILIIONS.
27 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
We’re really sorry to hear how you feel.
We work on behalf of organisations to help people manage unpaid accounts, and we always aim to be clear, supportive and transparent in the way we do that.
If you’d like to talk things through, our friendly service team is here to help — you can reach us at support@ophelos.com.
Best,
The Ophelos Team
Scam!!! Same as other reviewers
Same as other reviewers, out of the blue text claiming I owe money from an unpaid Orange debt. Never ever had an Orange Account, mobile or anything so good luck with getting a penny from me - scammers!!!!
26 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review.
We understand how frustrating it can be to receive a message about something you weren’t expecting.
We’ve reached out to you directly to help clear things up. We’re working on behalf of Capquest in this case, and if you believe the account isn’t accurate or doesn’t relate to you, we’d really like to look into it further.
We’re here to help and appreciate you taking the time to share your experience.
Best,
The Ophelos Team
Bogus debt!
Apparently working on behalf of capquest for outstanding Orange debt??!!! Never have I had an Orange account to even have a debt!!!
23 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review.
We understand how frustrating it can be to hear about a debt you don’t recognise. We’re working on behalf of Capquest in this case, and we’d really like the chance to look into this for you.
If you’d like to talk things through, our service team is here to help — you can reach us at support@ophelos.com, and we’ll do our best to get everything cleared up.
The Ophelos Team
very caring and considerate
I had the pleasure of working with Ophelos recently, and I cannot recommend them highly enough. From start to finish, Hannah was incredibly kind, considerate, and understanding. Dealing with financial matters can often feel overwhelming, but they made the entire process so much easier with their empathetic and professional approach.
They took the time to listen to my concerns without judgment and offered tailored solutions that truly felt like they had my best interests at heart. Their communication was clear and reassuring, and I always felt supported every step of the way.
13 juni 2025
Review zonder uitnodiging
Was late paying Octopus and was…
Was late paying Octopus and was bombarded by texts, calls and emails. Despite asking them to STOP contacting me, they continue. They LOVE harassing disabled people and the elderly on fixed incomes. Ill be getting legal advice for harassment.
11 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thank you for sharing your experience. We’re truly sorry to hear you’ve felt overwhelmed by the contact from us — that’s never our intention.
We take concerns about communication very seriously and always aim to be respectful and considerate.
If you’d like to reach out, please email our service team at support@ophelos.com — we’re here to listen, make sure you’re comfortable with how we communicate going forward, and to help you with your Octopus payment.
Thanks again for your feedback.
The Ophelos Team
Very poor
They didn’t identify themselves as Octopus energy, I thought it was a scam
I moved house and moved Octopus energy with me, assuming my direct debits would continue. Little did I know they cancelled my direct debit and forwarded me onto these guys as “debt collection” with no warning
I set up my new account with octopus energy and increased my spending
You’d think octopus energy wouldn’t me know direct debits were cancelled
And you’d think Ophelos would reach out via phone or email to explain the “debt” which isn’t a debt. It’s poor planning on both companies behalves
And guess what it’s was less than a months worth of monthly bills which affected my credit score
Really really poor, I will escalate
21 mei 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for taking the time to share your experience. We're sorry to hear how frustrating this has been.
I understand that we are now in touch with you directly and doing our best to help get things resolved. While we’re not part of Octopus Energy, we do work with them to support customers when an account has an outstanding balance.
We get in touch using the contact details Octopus shares with us, and we’re sorry if our messages didn’t reach you. That’s never the experience we want anyone to have.
Thanks again for your feedback — we’ll continue to support you as we work through this together.
Thanks,
The Ophelos Team
Ignore them
Just some company who have bought un collectible old debt. Some of the reviews here look odd to say the least, one woman’s left three 5* ratings to here 🙄
Who on earth is giving a debt collection company good reviews haha!
9 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for taking the time to leave a review.
We completely understand that being contacted about an old debt can be frustrating — especially if it feels like it’s come out of the blue. If you'd like to talk it through or check any details, our team is here to help.
We're a small, friendly team and we would love to help resolve any issues with the balance. If you’d like to get in touch, you can reach our service team by emailing us at support@ophelos.com.
Thanks again,
– The Ophelos Team
Received a text out of the blue…
Received a text out of the blue regarding a £12k debt I "apparently" owe - I want to know who gave them my number as I'm very careful about who has it - so no doubt someone has sold them my information. I'm looking at litigation to find out who sold me out and gave them my personal number as it's not listed anywhere publicly. Heads will roll on this due to GDPR breaches.
4 juni 2025
Review zonder uitnodiging
Antwoord van Ophelos
Hi there,
Thanks for your review. We're really sorry for any frustration the message caused — we understand how unexpected and upsetting it can feel to be contacted out of the blue.
We want to reassure you that we take data protection extremely seriously. We work with FCA-regulated companies that pass accounts to us along with the contact details linked to them.
If you have any concerns about the debt itself, or if you'd like to raise a dispute, we'd really like to help. You can reach us at support@ophelos.com.
Thanks,
The Ophelos Team
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