0/10
I ordered contact lenses from here and they never arrived. I had been checking my order and it said (and still says) "order processing" so I wasn't expecting it. After a while, I eventually contacted Optiview and they finally gave me a tracking number and I saw that it had been delivered a week earlier.
I live in an apartment building with no front reception, so it was obviously stolen after being in the lobby for over a week. I contacted Optiview who repeatedly told me it was a delivery issue and to contact ICS Courier.
Obviously this wasn't a courier issue and in my opinion Optiview is responsible for the missing package since they didn't provide me with any shipping information until the package had long disappeared. Had I received any shipping information, I would gladly accept full responsibility for a lost package.
They disagreed and refused to do anything about it besides bafflingly offering me a 10% off coupon off my next order (??).
Anyways 0/10 very unpleasant experience. The other half of my package finally arrived after several hours on the phone with Fedex (with no help from Optiview).