My stuff hasn't been delivered yet and i am frustrated I've emailed 3 times with no response acc they did once and asked for my address but then i emailed another 2 times and no response was provide... Toon meer
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Lees wat reviewers zeggen
Honestly would recommend anyone who loves long lasting and pleasant smelling perfume oils. They literally last all day and always have people asking where you got that fragrance from. Just to add its... Toon meer
The scent and products are great and I am a repeat customer, absolutely fantastic service. I ordered these as gifts, the package has arrived the next day without me having to pay more for the shipping... Toon meer
I'm a newbie to Orientica. I'm now obsessed .. Velvet Musk is my new favourite fragrance. The quality of fragrance, the time it lasts, the packaging...it's all 5 star. I'll definitely be back to try m... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Inspired by nature and the mystery of oriental fragrances, Orientica perfumes offers you individuality encapsulated through a wide range of scents, to express the essence of who you are. Distinct fragrances each with a story to tell and bursting with the aromas of lush, green gardens and orchards to the woody scents of Oudh.
Contactgegevens
4 Corners Distribution Ltd, Unit 3 Renwick Road, Renwick Industrial Estate, IG11 0SD, Barking, Verenigd Koninkrijk
- 020 3026 0786
- sales@orientica.co.uk
- orientica.co.uk
4,2
Goed
295 reviews
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Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I love the quick delivery and the…
I love the quick delivery and the products are amazing I have even ordered more
28 september 2025
Antwoord van Orientica
Hi Marie,
Amazing to hear—thank you! We’re delighted the delivery was quick and that you love the products. We really appreciate you ordering more and we’re here if you’d like any recommendations.
Order will be partially out of stock then wrong product shipped then you’ll be ghosted
I ordered from their website, 4x6ml white musk and one white musk spray and payed for next day shipping. After two days I was told the 6ml white musk is out of stock and if I wanted something else or just to send the spray. I decided to ask for a refund for the white musk and a refund for shipping since it had been two days at this point, they did not respond.
Then I get a refund just for the white musk bottle, I say ok fine at least I get the spray.
I received the package 4 days after being ordered. I open the package and it’s the wrong item.
I sent them an email on the 7/09/2025 it is now 14/09/2025 and I have not had a response.
2 september 2025
Antwoord van Orientica
Hi Zion,
I’d like to sincerely apologise for the mix-up with your order and for the delay in responding to your previous email — it was unfortunately missed, which should not have happened. I completely understand your frustration, especially as you had ordered in time for an event, and I am very sorry for the disappointment caused.
We will be resending the correct item — White Musk Spray — today via express delivery to make sure it reaches you promptly. You’ll also be refunded for the shipping cost you paid.
Your trust means a lot to us, and we take your feedback very seriously. If you would kindly consider updating or removing your Trustpilot review once your replacement has arrived and everything is resolved, we’d greatly appreciate it.
Thank you again for your patience, and please rest assured we are putting measures in place to ensure this doesn’t happen again.
Antwoord van Orientica
Hi Paul,
Thank you for the 5-star review! We’re thrilled you found our service top-notch. If you ever need scent recommendations or help with an order, we’re only a message away.
— Orientica UK Team
Antwoord van Orientica
Hi Mariam,
Thanks so much for the 5 stars! We work hard to dispatch quickly, so it’s great to hear your parcel arrived fast. Enjoy your fragrances—and let us know your favourite!
— Orientica UK Team
Antwoord van Orientica
Hi Jainaba,
We really appreciate the 5-star feedback. Reliability is what we aim for every time—glad we delivered for you. Shout if you need a refill or a new recommendation!
— Orientica UK Team
I received my order but it was expired…
I received my order but it was expired in 05/10/2022 it was for geft I tried to contact them no response
27 augustus 2025
Antwoord van Orientica
I’m really sorry to hear about this – receiving an expired product is definitely not the experience we want you to have, especially since it was intended as a gift. Please accept our apologies for the inconvenience caused.
Could you let me know where you originally tried to get in touch? It will help us make sure no messages have slipped through the cracks.
For the quickest resolution, I’d kindly ask you to email our dedicated team at orders@orientica.co.uk
I didn't receive my order
I didn't receive my order, so I can't say anything good. I sent a reply to your email on the 6th Aug saying that I would like to replace it with "Thats life "oud but im still waiting
6 augustus 2025
Antwoord van Orientica
Hi April,
We’re really sorry to hear about your experience and for any frustration this has caused. We reached out by email to let you know that the “Violet Oud 6ml” in your order was unfortunately out of stock, and we’re waiting on your preference so we can complete your order.
You’re welcome to choose a replacement item or receive a refund for that product — whichever works best for you. Your order is still active until the end of the month, so we can resolve this quickly once we hear back.
Please contact orders@orientica.co.uk
Amazing scents and quality I will…
Amazing scents and quality I will definitely be buying from this site again
13 juli 2025
Antwoord van Orientica
Thank you so much for your kind words! We're delighted to hear you're enjoying the scents and quality of our products. We truly appreciate your support and look forward to welcoming you back again soon!
Extraordinary
Perfect, exactly what I was looking for and orientica have once again smashed it out the park!!!❤️❤️🥰
1 juli 2025
Antwoord van Orientica
Wow — thank you so much for the amazing feedback! We're thrilled to hear the product was exactly what you were looking for, and your kind words truly mean a lot to the whole team. We're so glad we could "smash it out the park" again for you!
Nice and easy order and delivery
Very easy to order, seamless delivery, exactly what I needed.
24 juni 2025
Antwoord van Orientica
Thank you for your kind words! We're so glad to hear that your ordering and delivery experience was smooth and easy. We appreciate your support and look forward to serving you again soon!
Antwoord van Orientica
Thank you so much for the kind words, Eton! 🌟 We're thrilled to hear you’re enjoying the perfumes and that your order arrived promptly. Your support means a lot to us, and we look forward to serving you again soon!
Great customer service
Fast delivery, lovely products. There was an error with my order where I received the wrong fragrance. This was promptly rectified by orientica and I received my products very soon aftet.
25 mei 2025
Antwoord van Orientica
Thank you for your lovely review! We're so glad you’re happy with the service and products. Mistakes can happen, but we’re committed to making things right quickly — and we’re delighted we could resolve it promptly for you. We truly appreciate your support!
think this is one of the best…
I think this is one of the best companies I ever buy things from so early to announce and the delivery service is very quick
30 mei 2025
Antwoord van Orientica
Thank you so much for your kind words! We're thrilled to hear that you consider us one of the best — that truly means a lot to us. We're always working hard to provide fast delivery and excellent service, so it’s great to know it's making a difference!
Antwoord van Orientica
Thank you for your honest feedback. We’re truly sorry to hear that the fragrance didn’t meet your expectations. Scent is a very personal experience, and while many of our customers appreciate the subtle, refined profile of this perfume, we understand it may not be the right fit for everyone.
We’d love to help you find something more suited to your taste — perhaps a bolder, longer-lasting scent from our collection.
Antwoord van Orientica
Thank you for your feedback — we’re glad to hear that you received your products on time and everything arrived as expected!
We noticed that you left a 1-star rating, and we’re sorry if anything about your experience didn’t meet your expectations. If there’s anything we can do to improve or if something went wrong, please don’t hesitate to reach out to us directly.
Perfume is good
Perfume is good, but the bottle cork isn't well finished. Hard to spray the Perfume out of the bottle.
9 maart 2025
Antwoord van Orientica
Thank you for your review and for sharing your experience with us. We're glad to hear you like the perfume, but we're sorry to learn about the issue with the bottle.
Your feedback is valuable, and we will pass it on to our team to improve our packaging.
Amazing
Amazing, I for for of them and I super happy, be having everyone saying I smell good .
9 maart 2025
Antwoord van Orientica
Thank you so much for your wonderful review! We're thrilled to hear that you're loving your perfumes and getting compliments, nothing makes us happier! 😊
We truly appreciate your support and look forward to serving you again soon. Enjoy your fragrances!
Excellent
Excellent, efficient delivery, good variety of oils, they all smell fantastic and make perfect little gifts.
6 maart 2025
Antwoord van Orientica
Thank you for your fantastic review! We're so glad you loved our variety of oils and found them to be perfect gifts. It's great to hear that our delivery was efficient as well. We truly appreciate your support and look forward to your next order!
Fragrances smell amazing
Fragrances smell amazing! It's great that the website gives a clear write up of which scents are in each, so you don't just think of flowers or fruit, of you know what you like.
They arrived quickly, great price. Will DEFO order again.
5 maart 2025
Antwoord van Orientica
Thank you so much for your wonderful 5-star review! We're delighted to hear that you enjoyed the fragrances and appreciated the detailed scent descriptions on our website. It's great to know that our quick delivery and competitive pricing contributed to your positive experience. We look forward to serving you again soon!
Love the shell perfume
Love the shell perfume. So many people comment on it when I wear it
5 februari 2025
Antwoord van Orientica
Thank you so much for your wonderful review! We're thrilled to hear how much you love the Shell perfume and that it's getting you so many compliments! 💖 Enjoy every spritz, and we can't wait to see you again soon! 😊✨
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