Orivellepen Reviews 6

Dont use their website.
During checkout there are so many popups of extra pens or other products that jump up fast where you may be clicking as they appear.
There is NO review of your order before clicking the final pay now.
My confirmation email showed extra pens added I had not been aware of & said to contact them if anything was wrong with the order. I did this immediately but they took hours to respond by which time they told me it was too late to amend & being processed. There had been no option to amend my order myself online . Customer service fobbed me off with repetitive apologies & company procedure that a refund will only be issued if/when I have returned what I dont want, despite acknowledging the time between my alerting them & them responding. No apology offered for inconvenience to customer having to do this, especially as it is only necessary due to their appalling checkout & then their inefficiency to respond.
In my circumstances it was not just inconvenience but impossible- which I stated to them at the start, being bedbound & for serious health reasons living in total isolation. I explained it is impossible for me to return & asked for a goodwill gesture to refund as it was their fault.
They would not & repeatedly told me to get someone to do it (which I dont have the luxury of). Disgraceful correspondence.

Keine Stornierung möglich, obwohl man sich direkt gemeldet hat. Ist angeblich schon alles verschickt. Die Zahlungsweise ist etwas undurchsichtig.

Bestilte og skulle angive betalingskort inden tjek ud. Ved tjek ud lader det så til, at der tilføjes ekstra varer - hvilket først kan ses på mail med ordren. Skynder mig at annullere ordren, men får mail retur - varerne er allerede afsendt - hvilket nærmest ikke kan lade sig gøre.

Jeg har valgt at spærre alle mine kort - og har på mail nægtet at modtage varen. Hvis pakken dukker op - hvad jeg ikke regner med - beholder jeg alle de 12 tuber, som jeg kun har bestilt én af og nægter at betale, så kan vi tage en retssag på det her bondefangeri. Værste skuffe firma.

They double charged me, added tax, charged in a different currency and even though I sent through a cancellation immediately they said it was too late by the time I emailed, said the order had been processed but this did not take place for another 24 hours and the product is made and delivered from China not America, do not order from them

What a nightmare. I ordered two pens and because I exited out of the next page offering more pens, I was automatically made to purchase six more pens. I cancelled within minutes, but had to provide evidence of purchase over and over to get an RMA and had to send photos of product and receipt. And even after I did all that, I was asked to send more photos. This company is horrible to work with.

It's really a good product for nail fungus care