Orramanleather Reviews 307

I bought a chief belt which I am very pleased with. The quality is of a very high standard and it’s nice to support a small business. I think the company is a one man show and as the products are hand made you have to accept a reasonable waiting time in the end it was worth the wait.

I bought 3 belts as gifts and I ordered them separately and so messaged the company to see if they could send them together and refund 2 delivery charges. This was no problem to them with a prompt reply. Belts arrived and were excellent quality and really nice unique packaging. This is a small company making great quality leather goods and very personal high standard customer service. Will order from them agsin

I ordered a personalised wallet over two months ago, intended as a meaningful Christmas gift. After a long delay, Chris emailed two weeks ago to say there had been a mistake and that the wallet was on its way. It still hasn’t arrived, and despite multiple follow-up emails, I’ve received no response.

At this point, I have received neither the product nor any information about a refund or how this will be resolved. The lack of communication is extremely disappointing, especially given the time that has passed and the personal significance of the item. I now have little confidence that the order will be delivered.

I would not recommend this company based on my experience.

If I can give any piece of advice it would be to avoid using this company. I ordered an item and was told it had a 2 week lead time, understandable considering things are made to order. What is not understandable is that when the time exceeds that, you receive no contact whatsoever to give you an update or a new timeframe they are working to. After emailing three times, contacting through their chat on the website, Instagram and Facebook messages I still received no reply. I requested a refund. No reply. Read reviews here and people have similar issues, they reply to those comments to give the impression they are doing something about it, they aren’t. I emailed FAO Chris as Orraman suggest on here. No reply. Still no item and still no replies to any contact. Had to get my bank to pursue a chargeback so I can get a refund. In the end I’ve just ended up buying a belt from Lanx, another handmade British brand that can actually ship their product out on time and not just leave customers with empty promises. This kind of customer service is completely letting down their business and I’m not the only one who has had this problem, read other one or two star reviews on here, read the comments below Instagram or Facebook posts and you’ll see several people asking when they will get their order or people receiving no contact to them just trying to get the item they paid their hard earned money for

Quick delivery, superb quality product! Thanks very much and good luck in your business 👍🏼

A well made artisan product.

Great quality belt! Great communication - 5 stars

Having recently bought a new belt, I am very happy with the product and would definitely buy again. The delivery process wasn't easy to navigate, but my purchase did arrive in a couple of weeks, so in the end very happy.

Absolute quality

Never received my goods, no reply to my emails, had to get my money back through my bank, no apology.

Easy payment.
No issues with delivery.
Would have been five stars if quality control was all there, however, it is well made, beautiful wallet to see and touch.

Black - The Chief Belt. Good.
Peat - The Chief Belt. Better.
Heather Ale - The Chief Belt. Best.

They're all great. Recommended.

The product was of fantastic quality, despatched and received in record time. I would not hesitate to recommend Orramanleather to anyone interested in boutique, artisan goods 🏴󠁧󠁢󠁳󠁣󠁴󠁿👍

On time, easy to order, quality.

Great sizing instructions, easy ordering process and quick delivery, especially given the time of year.
A magnificent product that will last a lifetime and improve year on year. I cannot recommend Orraman Leather highly enough.

Personable and very responsive and a lovely product

I bought a few belts about 3 or 4 months ago and thought I’d wait to write the review. I think the delivery was a little longer than expected but think the team were busy upgrading the workshop or something so acceptable reason.
A few months down the line, the belts are excellent quality and absolutely beautiful. I think I may have made a mistake with one of the buckles but not a major issue so didn’t bother going back to them.
These belts have been well made and you can tell they will last for years.

Okay, should have been five stars! The quality, when you do receive your order, is phenomenal. Sadly, I hadn't heard anything from them about expected time for delivery, so I chased them up, and got no reply to my email.
I know you're a small company offering outstanding products BUT if you don't communicate with people, even a standard reply email to say that 'your order may take 4-6 weeks from date of order to date of delivery, we will contact you with a shipping number when your order is completed' at least tells people how long they may wait? Maybe something to learn from, otherwise a clear 5 stars!!