Extra Customs charges not made clear!
Extra Customs charges not made clear!
While we adore the scents of Orto Parisi they could do far more to make it clearer to UK customers that a £40 customs charge will be slapped on to their order by FedEx or other courriers. They do mention the charge on the shipping page but it is not flagged explicitly and I assume most buyers would miss this text. For example, on the shipping checkout the first paragraph says:
'We offer free shipping to the following countries Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Portugal, San Marino, Spain, Sweden, and the United Kingdom.'
And then thy only mention the customs detail several paragraphs later. Why not mention this charge explicitly in the paragraph above, or give you an *alert* if you're a UK customer?
We won't buy from them again.





