OSPREY LONDON Reviews 

Osprey customer service is amazing . The bags are great and very strong , leather is beautiful .

First purchase from Osprey and not disappointed , the travel organiser is perfect , high quality very pleased.

In addition I put my address in wrong on original order , post office emailed to say item returned to Osprey. I contacted customer services and Sarah rearranged delivery ( thank you ) , hassle free , excellent customer service.

Visited Osprey at Gloucester Quays - an absolute first class experience! Jannine who served us was courteous, knowledgeable and extremely helpful. A real credit to the company, Couldnt have asked for better service and as usual the leather goods were very reasonably priced and of an excellent quality.

Exceptional customer service from Caroline at their Ashford Outlet store. Thank you very much for she has consistently given exceptional service on all occasions of visiting the store.

I would like to say what excellent service I have received.
I placed an order on Saturday and then realised I hadn’t applied my discount code. I immediately called Osprey and then emailed them I received an automated email response saying they would contact me soon.
I phoned on Monday morning and was told that the discount would be refunded straight away.
What good service!!

Good delivery times, great quality and swift customer service. Sarah dealt with my enquiry very quickly. Thank you.

I had a backpack given as present however the stitching came undone after a few weeks of use. I reported this to the helpdesk and the service provided by Sarah Ahmed was exceptional. A replacement backpack was sent out within 5-days and I could not be more happy with the product. Nice to experience a truly customer focused company.

Excellent costumer service at Osprey London. Would highly recommend their quality products and prompt services.

I wanted to tell you that I have had continuous excellent service from Stacey at Braintree.
Over the past year, we have shopped at the Braintree location and always look forward to seeing her!
She is polished, professional, but most of all, she is approachable and not pushy.
Well done Stacey.

Thank you Ospery for resolving my issue with my bag. I appreciated the speedy response and the efficient resolution. Thanks again.

Customer service was brilliant. Quick to get in touch after I needed assistance to change for a different sized belt. Great product! Thank you

Always a joy to go to the Osprey London shop in Spalding. Jo knows exactly what I am looking for and goes out of her way to help me. No matter how busy Jo always finds time to chat. I could not ask for better service. Thank you

The products are really well made from good quality materials. However, unfortunately I had to return a bag due to it being smaller than I anticipated. The returns process works really well. I had a small problem with the label not printing. I called Sarah Ahmed in Customer Services, she resolved it immediately. Top class service, well done.

I have purchased Osprey London goods in the past and love the quality and design of the handbags and purses.

I recently purchased a handbag and purse as a Christmas gift for my daughter via Debenhams, which was due to be delivered on 17th December. Unfortunately, DPD delivered my parcel to the wrong address. I contacted DPD and Debenhams immediately, but they were unhelpful. I was left feeling upset, frustrated and anxious that my daughter's gift had gone missing, and that I had to keep chasing for a response from customer services.

I decided to email Osprey London directly on 20th December, and Sarah rang me to discuss the issue. She was sympathetic, courteous and professional in her approach, and processed a refund. Thank you Sarah for resolving this issue so quickly, it was greatly appreciated.

Bin sehr zufrieden mit der Qualität der Rucksäcke von Osprey, aber auch mit dem Kundenservice! Ich hatte einen kleinen Defekt am Rucksack nach meiner Südostasien-Backpacktour und man hat mir innerhalb weniger Tage schnellestens helfen können!
Wenn ich nochmal einen Rucksack kaufen würde, dann safe von Osprey.

Royal Mail failed to deliver my package just before Christmas and osprey customer service gave me very prompt and helpful replies, issuing me a full refund and launching an investigation with Royal Mail straight away. Highly recommended for great customer service!

Customer service is very good. I had a query and the response time to sorting out my issue was excellent. Osprey London have beautiful leather goods and at very affordable prices plus the quality is good.

Delighted with both product and service: we have bought gifts for several important family members, and have been highly impressed with quality. But the reason for the 5-star review is entirely down to Sarah in the customer service team who by-passed my confusing emails, rang me directly, and solved my Christmas present problem inside a minute. I didn't know organisations like this existed anymore - with staff who not only care about customers, but are empowered to solve problems on the spot. Should be a 6-star, really. Thank you!

Excellent service from Sarah A. Made a mistake with my order and it was resolved promptly and without any hassle. Thought I was going to have to return the item and re-order but thankfully no need! 🙌🏻

We have now purchased three bags as Christmas gifts and all are of superb quality, excellent and beautifully packed.
Service has been great and Sarah has replied to our queries promptly.