I purchased a great "man-bag" to hold my man-clobber but the shoulder strap was a little narrow for my "build". I asked Osprey (Ellen) if it were possible to exchange just the strap for a slightly wid... Toon meer
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Lees wat reviewers zeggen
Visited the OL store at the Ashford Retail Outlet. The manager [Sarah] was absolutely brilliant. Amazing customer service. Helped me look at different options - made suggestions - and all in an easy,... Toon meer
Bedrijf heeft geantwoord
My daughter bought a beautiful Cut Grass candle for my birthday. Sadly the candle would not stay lit so hugely disappointing. I contacted Osprey and they were super helpful, apologised and sent a re... Toon meer
Bedrijf heeft geantwoord
I already loved Osprey London products, as they look great and are fabulous quality. I recently had a (self inflicted) problem with a bag I bought some time ago, and customer service went above... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OSPREY LONDON is the British luxury leather company established by Graeme Ellisdon. Renowned for our vintage-inspired sumptuous leather bags and accessories for men and women, the OSPREY LONDON collection includes homewares and much more
Contactgegevens
Verenigd Koninkrijk
- 020306962323
- customerservice@ospreylondon.com
- ospreylondon.com
4,7
Uitstekend
415 reviews
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The lovely person in the St Albans…
The lovely person in the St Albans outlet store who knew exactly what I needed when I said a large capacity cross body bag-the Stella.
And Melanie in customer services, she had such a nice voice and was so helpful in sorting out change in delivery address.
7 oktober 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for your kind words! We're thrilled to hear that our team at the St Albans outlet store helped you find exactly what you needed — the Stella is a fantastic choice! We'll be sure to pass on your lovely feedback to the team there.
And we're so glad Melanie in Customer Services made your experience even better, we'll let her know how much you appreciated her help and friendly voice.
Thanks again for taking the time to share your experience — it really means a lot to us! Team OL x
I am in the US and wanted to purchase a…
I am in the US and wanted to purchase a clutch for my wife.
Ellen was extremely helpful in setting up a process to allow me to purchase from the UK website.
I am excited to deliver this gift and purchase from Osprey in the future.
6 oktober 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Dear Ephriam, we're thrilled to hear that Ellen was able to assist you and make the process smooth for your purchase from the UK website. It's wonderful to know you're excited to gift the clutch to your wife -we hope she absolutely loves it!
We truly appreciate your support and look forward to welcoming you back to Osprey in the future. Team OL x
I had an issue where my online order…
I had an issue where my online order was inexplicably cancelled.
I contacted customer services and spoke to Ellen, who not only rectified the issue in a polite, efficient and professional manner but was also delightful.
I am a loyal customer of many years and todays experience has confirmed my loyalty to Osprey London.
Keep up the good work!
25 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hello Maria, Thank you so much for taking the time to share your kind feedback. We’re truly sorry to hear that your order was initially cancelled, but we're delighted that Ellen was able to resolve the issue for you efficiently and with the level of service we strive to provide.
Your loyalty over the years means a great deal to all of us at Osprey London. It’s wonderful to know that your recent experience has reaffirmed your trust in us.
We'll be sure to pass your lovely comments on to Ellen – feedback like yours makes all the difference. Team OL x
Great customer service
Great product and fantastic level of service from Ellen, would 100% recommend.
24 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for the kind words! We're thrilled to hear you’re happy with the product and the service you received from Ellen. We'll be sure to pass along your feedback—she’ll be delighted! We really appreciate the recommendation. Team OL x
Disappointing Quality & Customer Service
I purchased a crossbody bag for my partner in July 2024 for £125 reduced from £195! I had never purchase from Osprey and won’t be again!!!
The bag was very lightly used as an airport bag so probably only about 10 times in the last 14 months and even then only for about 14/15 hours for each trip and when the handle came away from the bag only 14 months later after approximately a weeks use over that time as it was outside of the years warranty they could not help! I would expect a leather bag that cost that much to last at least a year with daily use!!!
Very disappointed in the lack of “Customer Service” so I will take my custom back to Michael Kors and Marc Jacobs! Their bags might cost a bit more but they last for years with daily use!!!
22 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hi Richard, thank you for taking the time to share your feedback, we're really sorry to hear about your experience with the crossbody bag.
We completely understand your disappointment, especially when you expect a quality leather product to last much longer, even with occasional use. This certainly isn’t the experience we want our customers to have.
Although the item is outside of the warranty period, we'd still really like the opportunity to look into this further for you. Please do get in touch with our Customer Service team directly we’d be more than happy to see how we can help make this right for you.
Telephone: +44 20 3696 2323
Email: customerservice@ospreylondon.com
Excellent product, some proactiveness needed
I had an issue with my belt soon after purchasing and they located one and shipped it to me (after my suggestion hence why it’s one star less than 5). But I’ve become a lover of their products so don’t let my experience put you off owning some fine leather goods as overall online shopping and deliver is easy and the leather is top quality.
1 augustus 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for your honest feedback! We're glad to hear that you're enjoying the quality of our leather goods and that you're now a fan of our products. We truly appreciate your patience and understanding regarding the issue with your belt, and we're always working to improve our service. Your experience helps us grow, and we're grateful for your support! Team OL x
First Class
Very prompt reply from Osprey Customer Services. I had a query about a product and they got back to me in a matter of minutes which was brilliant. Thankyou.
16 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hello Gillian, thank you for leaving us a review. We look forward to speaking again soon. Team OL x
Osprey have been quick professional and problem solvers
Osprey have been amazing when there was an issue with the delivery company. Melanie was spectacular and the issue resolved and problem managed by this company until the product was delivered. Thanks again
16 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hello Patrick, We are glade we've been able to help get this rectified for you. Thank you for taking the time to leave us a review. Team OL
Excellent customer service
Excellent customer service
Extremely impressed
15 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hello Menna, thank you for taking the time to leave such a great review. Team OL x
Lost buckle
I lost a buckle for the satchel I bought from Osprey - they replaced it free of charge and sent me a spare. VG customer service
12 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hello John, thank you for taking the time to leave us a review. Glad to hear our team were able to help resolve the issue and you're happy with the service. Team OL
I could not add my 10% discount
I could not add my 10% discount, so contacted Osprey.
Ellie responded and dealt with my issue in a very efficient manor, Thankyou.
8 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you for your message. We're sorry to hear you had trouble applying your discount, but we're glad Ellie was able to assist you. We’re pleased to hear your issue was resolved efficiently, we’ll be sure to pass on your kind words to her. If there’s anything else we can help with, please don’t hesitate to get in touch. Team OL x
Customer service at Springfields outlet…
Customer service at Springfields outlet store FIRST CLASS, Quality of products superb better than other leading brands Its my go to leather store as IT NEVER disappointments Highly recommend Also credit to Chloe who is a wonderful sales professional nothing too much trouble
9 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you had a first-class experience at our Springfields outlet store and that our products continue to impress you. Your loyalty means the world to us.
A special thank you for mentioning Chloe — we’ll be sure to pass along your lovely comments. She’ll be delighted to know her service made such a positive impact.
We truly appreciate your recommendation and look forward to welcoming you back again soon! Team OL x
The efficient and excellent service of…
The efficient and excellent service of Ellen Webley in customer service.
I ordered a bag which was not quite the colour I imagined, so I returned it and ordered an alternative. Ellen in customer service kept me up to date at every stage and the alternative bag arrived the day after I returned the first one. Well done Ellen and Osprey Customer Service
6 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for your kind feedback!
We're delighted to hear that Ellen was able to assist you so efficiently and that your experience with our customer service met your expectations. We'll be sure to pass along your lovely comments to her — she’ll be thrilled to know her support made a difference.
We hope you’re happy with your new bag, and we look forward to assisting you again in the future. Team OL x
First Class replacement strap for handbag
I received a replacement strap for my handbag in record time. The query was dealt with quickly and efficiently. The team member was friendly and genuinely wanted to help. The replacement was free of charge, as was the 24 hour delivery. The whole experience exceeded my expectations.
2 september 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for your kind feedback! We're thrilled to hear that you received your replacement strap so quickly and that our team was able to assist you efficiently. It’s great to know that the experience exceeded your expectations—that’s exactly what we aim for. We'll be sure to pass your kind words on to the team member who helped you. If you need anything else, we're always here to help! Team OL x
Fabulous Customer Service.
I purchased a beautiful bag from Osprey, delivery was prompt but I then had a price query. Upon emailing customer service they were brilliant and handled my problem promptly, efficiently and favourably. Will definitely purchase from this company again.
28 augustus 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hi Marcia,
Thank you so much for your kind feedback!
We're delighted to hear that you’re happy with your new Osprey bag and that our customer service team was able to assist you promptly and efficiently. We always strive to provide the best possible experience for our customers, and it's wonderful to know we met your expectations. We truly appreciate your support and look forward to welcoming you back again soon!
Team OL
Amazing customer service…
I received amazing customer service from Chloe at your Springfield store today. She was extremely knowledgeable of Osprey’s products. Chloe was most helpful in assisting me in purchasing multiple presents.
She is an absolute credit to Osprey. I will be returning
28 augustus 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hello Mrs Powley,
Thank you so much for your kind words and for taking the time to share your experience with us.
We're thrilled to hear that Chloe provided you with such outstanding service at our Springfield store. Her knowledge and dedication to helping customers truly make her a valued member of our team, and we're so pleased she could assist you in finding the perfect gifts.
We'll be sure to pass along your lovely feedback to Chloe and the store team—it will mean a lot to them.
We look forward to welcoming you back to Osprey again soon!
Customer Service Team
Customer service was fantastic they responded quickly and was able to support my request.
27 augustus 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you quickly and effectively. Your satisfaction is very important to us, and we’re always here if you need anything in the future. Team OL
Swift resolution of gift voucher issue
I had a problem with redeeming a gift voucher online. Ellie was very helpful in resolving my issue. Bag now purchased and I’m looking forward to receiving it.
26 augustus 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you for your lovely feedback! We're sorry to hear you had trouble redeeming your gift voucher, but we're so pleased that Ellie was able to assist you. We'll be sure to pass on your kind words to her. We're glad everything is sorted now, and we hope you absolutely love your new bag when it arrives! Team OL
Beautiful weekend bag
Beautiful weekend bag, very well made and very stylish. I was lucky enough to buy this for a great price in the sale. The leather work is excellent quality. Delivery was quick, well packaged.
21 augustus 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Thank you so much for your kind words! We're thrilled to hear that you’re happy with your weekend bag and that it arrived quickly and in great condition. It’s wonderful to know you were able to grab it at a great price during the sale! We take great pride in the quality of our leather work, so your feedback truly means a lot. Enjoy your stylish new bag — we hope it serves you well on many adventures!
Team OL
Quick and helpful response from Ellie…
Quick and helpful response from Ellie at Osprey re the return of an item, specifically the generation of a returns label, which because of my island location, and no DPD collection point, had not happened in an automated way.
14 augustus 2025
Review zonder uitnodiging
Antwoord van OSPREY LONDON
Hello Helen. Thank you for your kind feedback! We're really pleased to hear that Ellie was able to assist you quickly and effectively with your return. We understand that island locations can present unique challenges, so we're glad we could help get everything sorted smoothly for you. Team OL
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