Logo OTS Taxi
Bezoek de website

OTS Taxi Reviews 

10
•
TrustScore 2.5 uit 5

2,6

Taxibedrijf
Een review schrijvenBezoek de website
Een review schrijven

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Bedrijfsgegevens

  1. Taxibedrijf
  2. Vliegveld shuttledienst

Geschreven door het bedrijf

OTS Taxi is your trusted airport transfer service, offering reliable and comfortable rides to and from major airports across in the UK. Based in Romford, we provide seamless transportation for both individual and corporate clients, with a commitment to punctuality and customer satisfaction. Our easy-to-use booking platform, professional drivers, and 24/7 support ensure a stress-free travel experience. Whether you're heading to the airport or need a ride home, OTS Taxi guarantees a smooth and hassle-free journey every time.

Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

10 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

2,6

Alle reviews

(10)

5 reviews in de afgelopen 12 maanden

Een review schrijven

Wij controleren reviews

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie
Beoordeeld met 1 van de 5 sterren

Would avoid

I booked this company specifically because they offer a car seat request option. Their policy acknowledges they can't guarantee availability due to last-minute changes, but they commit to scheduling a driver who can meet the request. In practice, that commitment means nothing.

The first driver who contacted me had no idea a car seat had been requested and didn't even own one. I asked to switch drivers. The second driver also had no knowledge of the request whatsoever.

When I complained, the company hid behind their no-guarantee clause rather than acknowledging that two successive drivers were completely unaware of a booked requirement. They issued a refund, but deducted a £7 admin fee, so I was charged for their failure.

Worth knowing: this company owns no taxis. They take your booking, add a premium, and farm the job out to third-party drivers, pocketing the difference. When those drivers don't meet the standard, there's no accountability.

Save yourself the hassle and schedule an Uber directly.

22 juni 2026
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Dear Samuel,

We are sorry to read about your experience. However, we have been unable to locate your booking based on the information provided in your review.

Please could you contact us directly with your booking reference number so that we can investigate this matter fully? We are OTS Taxi Limited, a London-based airport transfer company, and our official website is www.otstaxi.com.

If this review relates to a booking with our company, we would welcome the opportunity to review the circumstances surrounding your concerns and work towards a resolution.

If, however, this review does not relate to OTS Taxi Limited or has been posted on the wrong business profile, we would kindly ask that you remove the review to avoid causing confusion for our customers.

Kind regards,

Deborah
Operations Coordinator
OTS Taxi Limited
www.otstaxi.com

Beoordeeld met 1 van de 5 sterren

⭐ 0/5 Stars

⭐ 0/5 Stars

I would strongly advise people to avoid OTS Taxi Company.

In my experience, the company shows very little respect or fairness towards its drivers. Drivers appear to be underpaid while the company takes a large commission from fares. It feels as though drivers do much of the hard work but receive very little in return.

As a customer, I was charged £90 for a journey of around 20 miles that took approximately 45 minutes. After speaking with the driver, I was shocked to learn that the driver received only £40 from the fare and still had to pay an additional airport exit fee £8.50 from their own pocket. If this information is accurate, I do not believe this is fair treatment.

I also found some staff members to be rude and lacking in professionalism. Customer service and driver relations would benefit greatly from additional training and a more respectful approach.

A successful company should treat both customers and drivers with dignity, respect, and fairness. Based on my experience, I cannot recommend this service and will be using alternative taxi providers in the future.

31 mei 2026
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Dear Corner,

We are sorry to read about your experience. However, we have been unable to locate your booking based on the information provided in your review.

Please could you contact us directly with your booking reference number so that we can investigate this matter fully? We are OTS Taxi Limited, a London-based airport transfer company, and our official website is www.otstaxi.com.

If this review relates to a booking with our company, we would welcome the opportunity to review the circumstances surrounding your concerns and work towards a resolution.

If, however, this review does not relate to OTS Taxi Limited or has been posted on the wrong business profile, we would kindly ask that you remove the review to avoid causing confusion for our customers.

Kind regards,

Deborah
Operations Coordinator
OTS Taxi Limited
www.otstaxi.com

Beoordeeld met 1 van de 5 sterren

Same fair for drivers as 2018 drivers…

Same fair for drivers as 2018 drivers earning is 45p per mile cost of living is more then double since 2018 what kind of company is this?

2 april 2026
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Dear Gazi,

We are sorry to read about your experience. However, we have been unable to locate your booking based on the information provided in your review.

Please could you contact us directly with your booking reference number so that we can investigate this matter fully? We are OTS Taxi Limited, a London-based airport transfer company, and our official website is www.otstaxi.com.

If this review relates to a booking with our company, we would welcome the opportunity to review the circumstances surrounding your concerns and work towards a resolution.

If, however, this review does not relate to OTS Taxi Limited or has been posted on the wrong business profile, we would kindly ask that you remove the review to avoid causing confusion for our customers.

Kind regards,

Deborah
Operations Coordinator
OTS Taxi Limited
www.otstaxi.com

Beoordeeld met 5 van de 5 sterren

Excellent service from door to door

What fabulous service we were picked up at Heathrow Terminal 5 at 6.30am
We were home at 9.30 in Retford Nottinghamshire
Our driver was very pleasant and respectful and let us sleep all the way home
A very safe driver
We would highly recommend this company he also called me once our plane had landed to let us know he was in arrivals waiting
Thank you again for such great service
We will definitely use your company again Linda & Jeff

23 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful company

Awful company! Overcharge. Send cars that can't carry the luggage and do not refund or give any fees back if they make an error! Instead I was charged when trying to cancel my second Half of the journey. They also don't have their own cars and route to a third party whom are also infuriating to book with! Never again

Also fraudulent on their website to say they are rated excellent on trust pilot when they are clearly not

18 september 2025
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Hi there, I’m really sorry to read this. We’ve checked the details attached to this review but can’t find a booking on our system. We’re OTS Taxi (otstaxi.com), based in London, and we’re not affiliated with similarly named operators. It’s possible your trip was with a different company.

A few points about how we operate:

UK-wide coverage: We cover the whole United Kingdom. Where it’s outside our immediate fleet area, we use vetted, licensed partner operators and hold them to the same service, vehicle-capacity, and pricing standards as our own team.

Fares & vehicles: Prices are shown upfront and our form captures passengers and luggage so we can assign a suitable vehicle. If we ever send the wrong capacity, we arrange a remedy and review the fare.

Cancellations: We don’t charge customers for cancellations where we’re at fault; if we made an error, we put it right.

If your journey was with us, please send your booking reference, lead passenger name, pickup date/time, and the phone/email used to book via the contact form on otstaxi.com (or reply to your confirmation). We’ll investigate immediately and resolve any issue. If it turns out the booking was with another provider, we’ll still point you in the right direction.

Beoordeeld met 5 van de 5 sterren

Best airport taxi service from otstaxi.com

I booked a transfer on otstaxi.com for my flight to Edinburgh, and the driver arrived on time. The vehicle was very clean, and we had a nice, comfortable, smooth journey to the airport with no issues at all. I am always booking through them as a happy returning customer. There are loads of websites online looking similar, but otstaxi.com, as understandable from the domain name as well, is the legitimate company providing airport transfers, highly recommended!

7 mei 2025
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Thank you so much for the fantastic review and for choosing us again! We’re delighted your Edinburgh airport transfer was on time, the vehicle spotless, and the journey smooth and comfortable. We’ll pass your kind words to the driver and our ops team.

We really appreciate you highlighting that otstaxi.com is the official site. There are similar-looking websites out there, so bookmarking our domain is the best way to make sure you’re booking with the legitimate OTS Taxi team.

We look forward to helping with your next trip—24/7, with meet-and-greet and UK-wide coverage. Safe travels!

Beoordeeld met 1 van de 5 sterren

Best Taxi for Overcharging !! Be warned !!

Booked this company and was charged £40 for a one way trip to Aberdeen City from the Airport. I had previously used a local Taxi and was charged on £27. After complaining they stated they had no booking in my name. They are a company NOT to use from Airports, please use local ones as they are registered by the local council. I shall try my best to make further complaint to local trading and the Airport itself. PLEASE DO NOT USE

11 april 2025
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Thank you for your feedback, and we're genuinely sorry to hear about your experience.

After checking our system thoroughly, we are unable to locate any booking under your name. Please could you confirm if the booking was made directly through our official website www.otstaxi.com?

At OTS Taxi, we pride ourselves on transparency, regulated pricing, and working only with licensed, professional drivers. Unfortunately, due to the similarity of names in the industry, it's possible that your booking was with a different provider.

We would be happy to investigate further if you could share your booking reference or confirmation details.

Beoordeeld met 1 van de 5 sterren

Did not show up & will not give a full…

Did not show up & will not give a full refund.
OTS did not arrive to collect me for an airport run which meant I had to drive myself last minute in order to catch my flight.
I had 2 days of meetings planned so had no other option and only just made my flight however this caused me an awful lot of stress and I also lost all of my morning preparation time.
OTS had no solution to not collecting me and were not bothered or apologetic at all.
To make matters worse they are still refusing to give a full refund saying that I still got to the airport & back so should still pay for this service even though I had to drive myself.
Their lack of apology along with the fact that I have had to pay £176 to drive myself to the airport means I will never use them again and certainly would not recommend them.
I was using them every week as I work abroad and they still treated me this badly so I can only imagine how they treat one off customers.
Avoid at all costs!

18 november 2024
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Dear Andrew,

Thank you for your feedback, and we're truly sorry to hear about your experience.

After reviewing our system, we are unable to locate a booking under your name or reference that matches this situation. Please note that OTS Taxi, based in Romford, London, operates through our official website otstaxi.com, and we want to ensure you're contacting the correct company.

It’s possible this review may have been intended for a different provider with a similar name. If so, we kindly ask that you double-check your booking confirmation and remove or update the review accordingly, as this may negatively affect our business despite us not being involved in the matter.

If there’s anything we can assist you with or if you'd like help verifying the booking, please don’t hesitate to contact us.

Beoordeeld met 5 van de 5 sterren

OTS Taxi airport link

We were worried about getting to Heathrow from Leeds (we are in our 70s and don’t trust the trains anymore and didn’t want to lug suitcases across London). OTS provided a great service there and back. Communications were reassuring. Will use again.

5 januari 2025
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

Thank you for your kind review! 😊 We're so glad we could provide you with a stress-free and comfortable journey to and from Heathrow. We understand how important reliable transport is, and we're happy we could give you peace of mind. Looking forward to welcoming you again on your future trips! 🚖✈️

Safe travels,
The OTS Taxi Team 🚕

Beoordeeld met 5 van de 5 sterren

The car was spotless and comfortable

The car was spotless and comfortable, making the ride to the airport relaxing. I was especially impressed by how well the driver navigated traffic, ensuring I arrived with plenty of time to spare.

10 augustus 2024
Review zonder uitnodiging
Logo OTS Taxi

Antwoord van OTS Taxi

hank you for your wonderful feedback! 😊 We're delighted to hear that you had a comfortable and stress-free ride to the airport. Our drivers always strive to provide a smooth journey and ensure you reach your destination on time. We look forward to serving you again in the future! 🚖✈️

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer