From the very start to the finish the whole team were amazing. They were all very helpful and gave us good advice and were happy to make any changes we asked for. Our outdoor kitchen is amazing; all o... Toon meer
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Lees wat reviewers zeggen
There was a delay in my order due to the product being discontinued but outdoor domain Did everything they could to rectify the problem. Offered the next better bbq at no extra charge and had it shi... Toon meer
We wanted a new barbeque and had selected a Quasar 6 burner model. Several nearby retailers sold it but were either out of stock or were unable to provide delivery. By accident I came across Outdoors... Toon meer
Purchased a Fontana Forni Mangiafuoco pizza oven from Outdoors Domain in late 2021. Less than three years later and the spark arrestor is collapsing as the spacers were clearly made of mild s... Toon meer
Bedrijfsgegevens
Over Outdoors Domain
Informatie afkomstig van verschillende externe bronnen
About us
Outdoors Domain is an Australian owned and operated business that has been offering our customers quality products and exceptional service since 2008 in-store and 2010 online at OutdoorsDomain.com.au. Our retail outlet and offices are located in Melbourne's eastern suburbs and are staffed by a dedicated team who all enjoy and share a love of the great outdoors.
Our credo is simple, we aim to provide you with a seamless and secure online shopping experience, with access to a massive range of products, all at great prices, which you can view and buy from the comfort of your home. We dispatch 99% of orders within 24 hours and offer exceptional customer service that does not stop once we receive payment.
We're 100% Australian owned & operated We're an experienced online retailer with more than 10,000 satisfied customers We promise exceptional customer service from friendly and professional staff We dispatch 99% of orders in 24 hours We have service agents Australia-wide
Contactgegevens
28 Lionel Road, 3149, Mount Waverley, Australië
- 1300 794 839
- info@outdoorsdomain.com.au
- outdoorsdomain.com.au
4,7
Uitstekend
2K reviews
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quick delivery with a friendly and…
quick delivery with a friendly and courteous driver
31 januari 2023
Prompt delivery
Prompt delivery, price was good, only issue was no phone call to let me know of delivery?
First thing I knew was when my daughter called me and said there is a large carboard box at your front door!
She arrived home after work, and no one was home to take delivery of our bar fridge...
8 februari 2023
Antwoord van Outdoors Domain
Hi Rob,
We're glad to hear you're happy with the product and the speed of delivery!
The delivery company should be contacting you prior to delivery and ensuring someone is on site to sign for the delivery. We're sorry to hear this fell through and will raise this with the delivery company to avoid this happening in the future.
We hope you get plenty of use out of the bar fridge once it's set up!
Kind Regards,
The Outdoors Domain Team
Ordered online
Ordered online.
Delivered promptly.
Happy with quality of furniture. Looks great
7 februari 2023
Awesome service and quick response
Awesome service and quick response. The team actioned as expected and provided the care and courtesy required for a customer dealing with them for the first time.
23 februari 2023
No Delivery
No Delivery, Got a refund, the website accepted the order waited and waited and finally emailed, where is my order, then came the refund and explanation ..a rush on the SALE and not sufficient stock.
31 januari 2023
Antwoord van Outdoors Domain
Hi Jane,
We're really sorry to hear about your experience and the mix-up with stock.
We appreciate this feedback and are working through putting measures in place to avoid this happening in the future.
Kind Regards,
The Outdoors Domain Team
I got product speedy pop up sunshelter…
I got product speedy pop up sunshelter model number spess 800 going for your advertise and price expecting great product,bit in the end huge disappointed and I will soon came and ask for my money back.... At the beach light wind and shelter was more in ground and sand than up...disaster
16 februari 2023
Antwoord van Outdoors Domain
Hi Zeljko,
We're really sorry to hear about your issues with the sun shelter you purchased with us.
We want you to be happy with any product you purchase from us. If this product isn't suitable, we would be more than happy to arrange a return to get this resolved. Our team have reached out to you directly to arrange this and can get this sorted as soon as we hear from you!
Kind Regards,
The Outdoors Domain
Great product at super price
Great product at super price. Delivery was smooth and on time. Couldn’t be happier
25 januari 2023
easy to deal with and my item was…
easy to deal with and my item was exactly as described. the delivery was fast getting to me.
17 januari 2023
Item was exactly what I wanted and…
Item was exactly what I wanted and arrived within a couple of days with a very low delivery cosy
23 januari 2023
Professional all round and good…
Professional all round and good telephone customer service, rare these days
22 januari 2023
The customer service from Ali was the…
The customer service from Ali was the best customer service I have experience in a long time. thanks Ali
Delivery was fast and on time.
I would recommend this company to everyone.
21 januari 2023
Fast delivery pretty good deal.
20 januari 2023
Waited 3 weeks for dismal customer service
We purchased our new BBQ and the White Glove Service. We were told it would be a two week wait. No problem, waited for the call, it never came.
Finally rang them at three weeks, they were quick to say it was assembled and ready to deliver the next day.
Great openend up the back gate, they delivered it to my garage, said it was a bit difficult to put together and said the lid needed a steel cleaner to take off the residue from the plastic he took off. I asked if that was it and he said yep all yours just needs a gas bottle and it was ready. Gobsmacked, that is the white glover service!!!!
Hubby and I were not happy and had to get it through our grass area on to the pergola with causing damage to our lawn or the BBQ. Once that was done Hubby found some loose screws and had trouble with the ignition switch. With time and trouble shooting we got it sorted but we believe the build wasn't up to the standard it should have been.
The White Glove Service is a NO Glove Service with very little customer service skills.
6 februari 2023
Antwoord van Outdoors Domain
Hi Jo,
We're really sorry to hear about your experience surrounding delivery.
It seems there may have been some confusion regarding where you required this unit, as the delivery team were prepared to put this in place and would have been more than happy to bring this out the back to your pergola. They were of the understanding that you asked them to unload this into the garage and that this was where you requested the BBQ be left.
I'm unsure where the communication broke down and apologise that the service has fallen short. We offer this service as a way of going above and beyond for customers and can appreciate the disappointment if you feel this wasn't up to standard.
I attempted to call you following this review in an effort to discuss and rectify the situation, however, I haven't received a response to my voicemail. If you're happy to call us at your convenience, we can work through this in an effort to come to a satisfactory resolution.
Kind Regards,
Sam
EXCEPTIONAL customer service from the…
EXCEPTIONAL customer service from the moment we walked in the door, right through to selection, purchase, delivery and install. I highly recommend Ethan, Peter and Rozi at the North Lakes store. They went above and beyond to support my husband and I to ensure a smooth, professional service. The quality of our outdoor kitchen is next level to all of the stores we visited. THANK YOU to the team.
7 februari 2023
Review zonder uitnodiging
Our beach shelter arrived in 2 days as…
Our beach shelter arrived in 2 days as promised. just in time for our holiday!
9 januari 2023
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