Atendimento profissional, agente muito simpático (André A.) e extremamente prestável. Não só ficou responsável pela resolução do meu problema, como me telefonou de seguida para confirmar que tudo esta... Toon meer
Locatie
Wijzig locatiePraça Alvalade 7, 1700-345 Lisboa, Lisboa, PT
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Lees wat reviewers zeggen
Tive alguma dificuldade em registar-me como cliente da OVHcloud, até porque não existe nenhum apoio on-line através da pagina oficial. No entanto através do messenger do Facebook, consegui o apoio que... Toon meer
Bedrijf heeft geantwoord
CS11320582 Não foi fácil mas devido à boa vontade de todos, chagamos ao fim com o problema resolvido! E penso que todos aprendemos mais sobre a forma de procedimento para alterar o alojamento de um... Toon meer
Bedrijf heeft geantwoord
Pessima, nao utilizem comprei paguei o dominio tiraram do ar ja vai fazer um mes de projeto parado respostas vagas nao devolvem o dinheiro dizem, procure outro nao caia nessa, perdi meu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over OVHcloud - Portugal
Geschreven door het bedrijf
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contactgegevens
Praça Alvalade 7, 1700-345, Lisboa, Lisboa, Portugal
3,8
Goed
26 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Servidor apagado nem um mes passou
Servidor apagado nem um mes passou.
Comprei um servidor, nem usei, fiquei um mes no hospital, volto a casa, dizem la : Pague os serviços para ativar o serviço, efetuei o pagamento e alem de ter ficado sem dinheiro, apagara me o servidor. Falei com chat, e os assistentes nem querem saber, so sabem dizer sao as leis da empresa. Por favor , trabalho com mais de 4 casa de alojamento bem maiores do que ovh , hostinger e uma delas, e nunca passei por isto. E vou fazer uma queixa no portal tambem. Estes senhores nao podem fazer o que querem.. Todos meus clientes vao mudar para outros alojamentos, pois hoje fui eu, amanha podem ser eles.
11 maart 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Portugal
Hello Ricardo,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are continuously improving our billing system to deliver an excellent user experience.
For your information, if the service has not been renewed during the hospitalization period, and if an "automatic" renewal method has not been activated on the service with a valid payment method on your OVHcloud customer account, it will be deleted on the service expiry date: https://help.ovhcloud.com/csm/es-es-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042847
The account holder is the sole manager of these services, and must activate all of these security measures in order to keep the service as described in our general terms and conditions of sale: https://www.ovhcloud.com/es-es/terms-and-conditions/contracts/
However, you can challenge this decision by creating a support ticket for our claims department and request a commercial gesture.
They will then be able to study the situation and provide you with a response as soon as possible (within approximately seven working days).
In order to analyze the exchange with our support and the difficulties, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
This is an absolute SCAM
This is an absolute SCAM! ⚠️💥 I paid 14 euros for a domain name, and within a minute, they claimed it was created and confirmed. Two minutes later, they said it was canceled for some unknown reason. When I asked why, they refused to give me an answer, and then told me the payment wasn’t even charged to my account. I spent nearly 15 minutes with support and got absolutely nowhere. So, from what I can tell, I’ve just been scammed. ⚠️💣 The worst part? They told me the only solution is to pay again. Do yourself a favor and stay away from these scammers! 🚨
4 januari 2025
Review zonder uitnodiging
Antwoord van OVHcloud - Portugal
Hello Younes,
Thank you for your feedback on Trustpilot, I'm very disappointed to read you comment about your order.
OVHcloud is constantly improving its support on the billing part but also on the security part for orders.
Please rest assured, you'll receive a refund if we cancel your order.
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you. You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID: https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
I would like to thank you for your understanding and patience in this process. Regards,
^JLam
NÃO RECOMENDO
No dia 19 de novembro, comprei vários servidores dedicados durante a Black Friday e, para minha surpresa, no dia 22 de novembro, recebo um e-mail informando o cancelamento dos meus pedidos, alegando “falta de estoque”. O que realmente me revoltou foi ver que os mesmos servidores foram disponibilizados novamente para outros clientes, enquanto os meus pedidos continuam pendentes!
E o pior de tudo: não tentaram resolver a situação de forma nenhuma! Não ofereceram um servidor similar, uma alternativa ou qualquer outra solução razoável. O único caminho foi o simples cancelamento e um reembolso que não me interessa, pois eu só queria o que foi prometido.
Essa situação é uma piada de mau gosto. Como pode uma empresa do porte da OVH, que se diz confiável e transparente, anunciar servidores como “disponíveis”, permitir que os clientes façam a compra e, depois, simplesmente cancelar os pedidos com uma desculpa esfarrapada de “falta de estoque”? Isso é inaceitável e demonstra uma falta de respeito e compromisso total com os clientes. Não há organização, não há transparência, e parece que o cliente não tem nenhum valor para vocês.
Sou cliente da OVH já irá fazer quase um ano, e depois dessa experiência, estou mais do que disposto a procurar um fornecedor que, ao menos, tenha o mínimo de respeito e profissionalismo.
Minha conta na OVH: as484291-ovh
22 november 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Portugal
Hello Samuel,
Thank you for sharing your review via our TrustPilot Page. We apologize for the inconvenience caused by the cancellation of your orders.
I confirm that an internal error is the cause of the restocking of the KS-A and KS-LE servers between November 19 and 21. Our CEO communicated about this on X (Twitter) and here is the tweet concerned:
https://x.com/olesovhcom/status/1861127782907977985
It's not only the orders placed on the 19th that will be canceled. All orders placed between November 19 and 21 will be canceled due to the internal error because we do not have stock for these Kimsufi server models.
We have many customers who are affected by this error and I reiterate my apologies.
Regards,
Maxime.R
Worst Company ever
Worst Company ever
They emptied my server only a few days after my credit card got invalid.
Updated: They sent one warning about the server deletion and deleted one day after.
21 mei 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Portugal
Hello Filipe,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Your service was expired for 15 days. OVHcloud sent you several warnings to renew the service before the permanently deletion.
This information was available on your Control Panel and by e-mail. According to our T&C agreed by you, once the service expired and no intention to renew by the followed days, OVHcloud reserve the right to cancel the service and recycle the server.
Have a nice day,
ViniL
Obrigado.
"Queria expressar minha gratidão ao Guilherme pelo excepcional suporte prestado. Sua dedicação e profissionalismo fizeram toda a diferença. Parabéns pelo excelente trabalho!"
16 februari 2024
Review zonder uitnodiging
Antwoord van OVHcloud - Portugal
Olá Bruno!
A gente tá muito feliz de escutar as suas palavras e vamos transmitir isso para o Guilherme também.
Seguiremos melhorando as nossas ferramentas e a nossa experiencia de cliente para você nosso cliente.
Um abraço de toda a equipe #OVHcloudSupport,
VinL
Desempenho e estabilidade incrível
Desempenho e estabilidade incrível. O suporte em português deveria ser 24/7. Já tive alguns problemas e sempre me ajudaram. Quando os discos da máquina estavam com indícios de degradação, eles substituíram e ficou tudo perfeito. Recomendo para qualquer tipo de hospedagem na cloud.
1 januari 2023
Review zonder uitnodiging
Antwoord van OVHcloud - Portugal
Olá Francisco,
Muito obrigado por compartilhar a sua experiencia com a gente. Ficamos muito felizes em escutar os seus comentarios.
Esperamos poder continuar sendo a sua referencia de Cloud.
Um abraço de toda OVHcloud.
ViniL
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